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Slow internet after switching isp

Last response: in Networking
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February 16, 2012 11:54:20 PM

I just switched from xfinity to brighthouse networks after moving and now my desktop internet is extremely slow. I did lower my internet speed from 15 down and 3 up to 7 down .5 up. I realize that alone will make it slower, but this is ridiculous slow and its just on my desktop. My labtop is fine, but the desktop takes 15-20 seconds to load this page.

Have ran spybot, and windows security essentials scan and all windows updates.

Speed test on desktop:
Down: 6.8m (847kb/sec)
Up: .5m (61kb/sec)


Setup:
Amd Athlon II x4 635 @ 3.2 ghz
MB: Asus m4a785td-m evo
2x1 gb kingston hyperx
windows 7 home premium
any suggestions?

Everything else on the computer runs fine, all windows and programs open normally, however I can not connect to the steam network. Makes me think it is router or modem related.

Added information:

It takes about 10-15 seconds to load google, but once I do the search it only takes the .25s or w.e it normally takes, and I can search different things just like normal, but when opening a new web page it is slow..

Sorry for the long story just wanted to provide as much information as I could think of, any suggestions appreciated.
February 17, 2012 9:21:59 PM

Run pingtest.net from both the laptop and desktop to get a latency comparison.

Do the desktop and laptop both connect wireless or is one wired?

What model is your modem/router?
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February 22, 2012 8:14:25 PM

labtop is connected wireless

Desktop is wired with ethernet and it is a Netgear wireless cable modem model cgd24g

Labtop results:
ping: 39 ms
jitter: 4ms
packet loss was 60%

Desktop says couldnt connect to test server. A firewall could be blocking the system...
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Related resources
February 22, 2012 8:16:23 PM

also on the Local Area connection Status Activity

Sent: 39,777,380
Recieved: 255,630,228
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February 22, 2012 8:33:44 PM

npk21 said:
labtop is connected wireless

Desktop is wired with ethernet and it is a Netgear wireless cable modem model cgd24g

Labtop results:
ping: 39 ms
jitter: 4ms
packet loss was 60%

Desktop says couldnt connect to test server. A firewall could be blocking the system...

Make sure that the desktop network setting have a gateway address that is the router address and that it is getting an IP address automatically from the router DHCP service, and disable any desktop firewall to the router gateway address.

Check your wireless settings too and maybe run inSSIDer: http://www.metageek.net/products/inssider/
That program will let you see interfering wireless networks -- you have way too much packet loss.
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February 22, 2012 9:11:53 PM

I do not know how to check the gateway address and the DHCP but I have disabled the firewall and will run that test when she gets back from class o.0
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February 22, 2012 9:27:45 PM

If you open the command prompt box and type ipconfig it will list the computer ip address and gateway address -- compare the laptop and desktop.
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February 22, 2012 9:54:08 PM

Desktop:
Windows IP Configuration


Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Link-local IPv6 Address . . . . . : fe80::4c71:a184:331c:9ba8%10
IPv4 Address. . . . . . . . . . . : 192.168.0.10
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1

Tunnel adapter isatap.{9711D684-840C-4EBE-805D-256AACD57183}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Tunnel adapter Local Area Connection* 9:

Connection-specific DNS Suffix . :
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:203f:3a1d:cda5:5e9f
Link-local IPv6 Address . . . . . : fe80::203f:3a1d:cda5:5e9f%12
Default Gateway . . . . . . . . . : ::


Labtop:
C:\Users\Pebbles>ipconfig

Windows IP Configuration


Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Link-local IPv6 Address . . . . . : fe80::78fa:555b:526a:ee1f%12
IPv4 Address. . . . . . . . . . . : 192.168.0.17
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Tunnel adapter Local Area Connection* 7:

Connection-specific DNS Suffix . :
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:3c02:214d:3f57:ffee
Link-local IPv6 Address . . . . . : fe80::3c02:214d:3f57:ffee%10
Default Gateway . . . . . . . . . : ::

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Tunnel adapter Local Area Connection* 13:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Tunnel adapter Local Area Connection* 14:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

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February 22, 2012 11:21:14 PM

That information all looks fine for an internal network, and should work for both computers if the router/cable are working. Try typing 192.168.0.1 into your browser, then use ID = admin, password = password and look at the settings, particularly the DHCP assignment table. You should see both computers listed.
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February 23, 2012 12:38:20 AM

ummm dhcp server is yes under "lan ip"
"cable network settings" dhcp not static

should I set up a remote management, honestly it is so annoying it takes 15-20 seconds to load a page.
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February 23, 2012 1:23:13 AM

That is probably due to your high packet loss rate, perhaps changing the wireless channel will help with that, at least it is simple and worth a try. The three non-overlapping channels are 1, 6, and 11 for your router; so whatever is set try the others.

Did the desktop connect after disabling the firewall? If so, is it loading pages faster? Does it have similar packet loss at pingtest.net? If the desktop has the same packet loss, that indicates that the problem is more likely with your new ISP, rather than your internal wireless network settings.
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February 23, 2012 1:33:15 AM

no wireless internet speed is fine.

its the desktop connected threw the Ethernet that is slow.

xbox360 is fine as well.

without firewall it was same thing too :/ 
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February 23, 2012 2:26:32 AM

So you now can connect with the desktop? The packet loss of 60% you posted as the laptop, is that correct? If you run pingtest now on the desktop does it still fail to connect?
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February 24, 2012 5:27:15 PM

npk21 said:
I just switched from xfinity to brighthouse networks after moving and now my desktop internet is extremely slow. I did lower my internet speed from 15 down and 3 up to 7 down .5 up. I realize that alone will make it slower, but this is ridiculous slow and its just on my desktop. My labtop is fine, but the desktop takes 15-20 seconds to load this page.

Have ran spybot, and windows security essentials scan and all windows updates.

Speed test on desktop:
Down: 6.8m (847kb/sec)
Up: .5m (61kb/sec)


Setup:
Amd Athlon II x4 635 @ 3.2 ghz
MB: Asus m4a785td-m evo
2x1 gb kingston hyperx
windows 7 home premium
any suggestions?

Everything else on the computer runs fine, all windows and programs open normally, however I can not connect to the steam network. Makes me think it is router or modem related.

Added information:

It takes about 10-15 seconds to load google, but once I do the search it only takes the .25s or w.e it normally takes, and I can search different things just like normal, but when opening a new web page it is slow..

Sorry for the long story just wanted to provide as much information as I could think of, any suggestions appreciated.



Thank you for the detail. I work for Bright House Networks. Please email me at BHNtechXpert@mybrighthouse.com or PM me here and I will be happy to assist with this.
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February 25, 2012 1:52:10 AM

RealBeast said:
So you now can connect with the desktop? The packet loss of 60% you posted as the laptop, is that correct? If you run pingtest now on the desktop does it still fail to connect?


I was actually able to load the first few steps of the test today but right before it started testing it failed again. Just to add, after I am on google, or youtube, something like that it still takes the same amount of time to load the search results, but still loading the page takes 20 seconds.
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February 25, 2012 3:22:14 AM

npk21 said:
I was actually able to load the first few steps of the test today but right before it started testing it failed again. Just to add, after I am on google, or youtube, something like that it still takes the same amount of time to load the search results, but still loading the page takes 20 seconds.


Please look up :) 
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February 25, 2012 12:54:58 PM

BHNtechXpert said:
Please look up :) 

Hey, thanks for being on here to help your users. I'm impressed with that kind of customer service. :bounce: 
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February 25, 2012 1:03:37 PM

RealBeast said:
Hey, thanks for being on here to help your users. I'm impressed with that kind of customer service. :bounce: 



I'm trying ;)  He hasn't responded to me yet and I suspect something else is going on but until I can take a look at his equipment there isn't much I can do ;) 
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February 27, 2012 2:11:44 PM

I had sent messages and replies on my phone but I guess it did not post on here ^-^ anyways I have contacted Gary.
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February 27, 2012 2:13:38 PM

Got it and just replied back to you as well :) 
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February 28, 2012 1:50:47 PM

it was the modem. "Select as best answer"
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February 29, 2012 6:57:24 AM

npk21 said:
it was the modem. "Select as best answer"


LOL! Epic! :na: 
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March 5, 2012 7:25:33 PM

Yes that happens every once in a while...
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March 5, 2012 10:15:57 PM

Yea i know issues with modem always happen. The epic comment was actually for the way he stated his reply.
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March 7, 2012 12:09:54 AM

it actually happened twice. they came back at like 730 to give me another. lol but its been fine ever since, no problems.
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March 7, 2012 12:10:42 AM

have noticed a little ping issue and packet loss but from my research it seems to only be coming from the tampa datacenter? just curious
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!