Slow internet after switching isp

Run pingtest.net from both the laptop and desktop to get a latency comparison.

Do the desktop and laptop both connect wireless or is one wired?

What model is your modem/router?

labtop is connected wireless

Desktop is wired with ethernet and it is a Netgear wireless cable modem model cgd24g

Labtop results:
ping: 39 ms
jitter: 4ms
packet loss was 60%

Desktop says couldnt connect to test server. A firewall could be blocking the system...

also on the Local Area connection Status Activity

Sent: 39,777,380
Recieved: 255,630,228

Make sure that the desktop network setting have a gateway address that is the router address and that it is getting an IP address automatically from the router DHCP service, and disable any desktop firewall to the router gateway address.

Check your wireless settings too and maybe run inSSIDer: http://www.metageek.net/products/inssider/
That program will let you see interfering wireless networks -- you have way too much packet loss.

I do not know how to check the gateway address and the DHCP but I have disabled the firewall and will run that test when she gets back from class o.0

If you open the command prompt box and type ipconfig it will list the computer ip address and gateway address -- compare the laptop and desktop.

Desktop:
Windows IP Configuration


Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Link-local IPv6 Address . . . . . : fe80::4c71:a184:331c:9ba8%10
IPv4 Address. . . . . . . . . . . : 192.168.0.10
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1

Tunnel adapter isatap.{9711D684-840C-4EBE-805D-256AACD57183}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Tunnel adapter Local Area Connection* 9:

Connection-specific DNS Suffix . :
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:203f:3a1d:cda5:5e9f
Link-local IPv6 Address . . . . . : fe80::203f:3a1d:cda5:5e9f%12
Default Gateway . . . . . . . . . : ::


Labtop:
C:\Users\Pebbles>ipconfig

Windows IP Configuration


Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Link-local IPv6 Address . . . . . : fe80::78fa:555b:526a:ee1f%12
IPv4 Address. . . . . . . . . . . : 192.168.0.17
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Tunnel adapter Local Area Connection* 7:

Connection-specific DNS Suffix . :
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:3c02:214d:3f57:ffee
Link-local IPv6 Address . . . . . : fe80::3c02:214d:3f57:ffee%10
Default Gateway . . . . . . . . . : ::

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Tunnel adapter Local Area Connection* 13:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Tunnel adapter Local Area Connection* 14:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

That information all looks fine for an internal network, and should work for both computers if the router/cable are working. Try typing 192.168.0.1 into your browser, then use ID = admin, password = password and look at the settings, particularly the DHCP assignment table. You should see both computers listed.

ummm dhcp server is yes under "lan ip"
"cable network settings" dhcp not static

should I set up a remote management, honestly it is so annoying it takes 15-20 seconds to load a page.

That is probably due to your high packet loss rate, perhaps changing the wireless channel will help with that, at least it is simple and worth a try. The three non-overlapping channels are 1, 6, and 11 for your router; so whatever is set try the others.

Did the desktop connect after disabling the firewall? If so, is it loading pages faster? Does it have similar packet loss at pingtest.net? If the desktop has the same packet loss, that indicates that the problem is more likely with your new ISP, rather than your internal wireless network settings.

no wireless internet speed is fine.

its the desktop connected threw the Ethernet that is slow.

xbox360 is fine as well.

without firewall it was same thing too  

So you now can connect with the desktop? The packet loss of 60% you posted as the laptop, is that correct? If you run pingtest now on the desktop does it still fail to connect?

Thank you for the detail. I work for Bright House Networks. Please email me at BHNtechXpert@mybrighthouse.com or PM me here and I will be happy to assist with this.

I was actually able to load the first few steps of the test today but right before it started testing it failed again. Just to add, after I am on google, or youtube, something like that it still takes the same amount of time to load the search results, but still loading the page takes 20 seconds.

Please look up  

Hey, thanks for being on here to help your users. I'm impressed with that kind of customer service.  

I'm trying   He hasn't responded to me yet and I suspect something else is going on but until I can take a look at his equipment there isn't much I can do  

I had sent messages and replies on my phone but I guess it did not post on here ^-^ anyways I have contacted Gary.

Got it and just replied back to you as well  

it was the modem. "Select as best answer"

LOL! Epic!  

Yes that happens every once in a while...

Yea i know issues with modem always happen. The epic comment was actually for the way he stated his reply.

it actually happened twice. they came back at like 730 to give me another. lol but its been fine ever since, no problems.

have noticed a little ping issue and packet loss but from my research it seems to only be coming from the tampa datacenter? just curious