Tom's Hardware > Forum > Computer Peripherals > Flat Panels/ LCDs > Hitachi CML174sx
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bob_hepple   09-19-2003 at 08:32:30 PM

My new hitachi lcd monitor arrived from overerclockers.co.uk it arrived with dead pixels 1double and 1 single (Red & Blue) they did'nt want to know so I rang Hitachi U.K and they dont want to know, they say it is acceptable I say it is right in the centre of the screen and is not acceptable. TAKE HEED people if you get dead pix youve had it. wish I 'd bought a Iyama now.

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FiL   09-20-2003 at 12:30:09 AM
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Iiyama wont replace single dead pixels either mate. and their panels are just as likely to contain them.

Personally I'd recommend Samsung for LCD monitors, but every monitor could contain dead pixels, and all the manufacturers won't replace them on the first one or two dead pixels. So don't think Iiyama are great and Hitachi bad.

However if your monitor does have a certain number of dead pixels then you will be allowed a replacement.

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bob_hepple   09-21-2003 at 05:57:26 PM
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have tried to get hitachi to replace screen but they will not they say 1 double and a single do not represent a fault it has to be 2 doubles or 6 singles before they do anything.

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FiL   09-22-2003 at 04:20:11 PM
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that's correct, ALL the companies have similar policies, in that there is a threshold of acceptable dead pixels.

To be honest you should have known this before you bought any LCD screen.

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bob_hepple   09-25-2003 at 06:52:23 PM
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I dont have a problem with policies I do have a problem when dead pix are in the centre of the screen then this is a pix beyond the pail, surely there is a point when the screen is not justerfyable a screen when the nature of its use is in question (phew)

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bob_hepple   10-09-2003 at 09:08:46 PM
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after alot of crying hitachi have replaced my defective monitor I think it was because the dead pix were in the centre of the screen and were red WELL DONE HITACHI

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CAMS   10-18-2003 at 04:42:27 AM
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WELL DONE HITACHI! Why, they should have replaced it the first time you asked.

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