Windows 7 Youtube Error

Hello,

I have a laptop running Windows 7 that I purchased about a year ago. It hasn't given me any problems so far.

About a week ago, while attempting to load youtube videos, Internet Explorer closes the tab and then reopens it immediately, failing a second time and then stop attempting to work. This hasn't noticeably affected any other browsing efforts.

When reading Event Viewer I get the following:

Faulting application name: iexplore.exe, version: 9.0.8112.16421, time stamp: 0x4d76255d
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b8f
Exception code: 0xc0000005
Fault offset: 0x0003309d
Faulting process id: 0x1ae8
Faulting application start time: 0x01cd048d71ab6d24
Faulting application path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: b0e0d4ab-7080-11e1-9f9f-2c27d7a940df
3 answers Last reply
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  1. I would run your antivirus program, if you don't have one installed, I would get one. They have several for free on cnet.com. Also, I would download and run ccleaner, also available at cnet.com. Ccleaner will clean up your internet explorer files as well as fix any registry errors, this may be the culprit. Another thing would be to check and see if you have the latest adobe flashplayer installed, this could also cause some problems. Hope this helps.
  2. bosey85 said:
    I would run your antivirus program, if you don't have one installed, I would get one. They have several for free on cnet.com. Also, I would download and run ccleaner, also available at cnet.com. Ccleaner will clean up your internet explorer files as well as fix any registry errors, this may be the culprit. Another thing would be to check and see if you have the latest adobe flashplayer installed, this could also cause some problems. Hope this helps.

    +1

    also, run malwarebytes. It may not be antivirus, but will catch other things most AV's wont. Also, consider re-installing flash and java.
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