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Can't connect to service

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Anonymous
August 19, 2004 9:20:26 PM

Archived from groups: alt.video.ptv.replaytv (More info?)

I got my replay 5504 today and setup an account over the phone.
I can connect to get the local phone numbers but I can't manage to
connect to the server.

The rep said try adding a prefix *70 or put ,, but still can't connect.
Anyone can give me an area code + first 6 dig of phone and zip where it
works to see if it's just my area numbers are bad or not. Thanks

More about : connect service

August 20, 2004 12:00:58 AM

Archived from groups: alt.video.ptv.replaytv (More info?)

"ynet1" <na> wrote in message news:JImdnSVTkOcnurjcRVn-qA@giganews.com...
>I got my replay 5504 today and setup an account over the phone.
> I can connect to get the local phone numbers but I can't manage to connect
> to the server.
>
> The rep said try adding a prefix *70 or put ,, but still can't connect.
> Anyone can give me an area code + first 6 dig of phone and zip where it
> works to see if it's just my area numbers are bad or not. Thanks
>

The phone number and the zip code are independent of each other.
I live in PA and use a PA zip code to select my cable company
lineup. I use a FL phone number because that is where my main
Vonage phone number is located.

(941) 554-0109 is a working Replay phone number.

So is (215) 346-3109.

Depending on your distance from your phone company central
office you may need to reduce the maximum baud rate to get it
to work reliably. My Verizon phone line is over 5 miles to the
central office. The best baud rate I can achieve on that line is
28.8K. During setup when you get to the screen where you can
enter a dialing prefix (i.e. *70) press the Zones key and it will
open a menu where you can set the maximum baud rate.

You can look up phone numbers on the Replay web site.

http://www.digitalnetworksna.com/support/replaytv/phone...

Make sure the URL doesn't wrap to the next line.
August 20, 2004 5:07:20 AM

Archived from groups: alt.video.ptv.replaytv (More info?)

Have you listened in on an extension to see what is happening? If you get the
initial handshake it is probably the "bit rate" problem (not baud for you TP
perdanics).
It may just be ringing busy or a wrong number tho.
Eliminate the obvious first.
A long distance connection may not be much help.
How does your PC work on this line???
Related resources
Anonymous
August 20, 2004 10:42:50 AM

Archived from groups: alt.video.ptv.replaytv (More info?)

Thanks for the help it worked woth a PA number.

John wrote:
> "ynet1" <na> wrote in message news:JImdnSVTkOcnurjcRVn-qA@giganews.com...
>
>>I got my replay 5504 today and setup an account over the phone.
>>I can connect to get the local phone numbers but I can't manage to connect
>>to the server.
>>
>>The rep said try adding a prefix *70 or put ,, but still can't connect.
>>Anyone can give me an area code + first 6 dig of phone and zip where it
>>works to see if it's just my area numbers are bad or not. Thanks
>>
>
>
> The phone number and the zip code are independent of each other.
> I live in PA and use a PA zip code to select my cable company
> lineup. I use a FL phone number because that is where my main
> Vonage phone number is located.
>
> (941) 554-0109 is a working Replay phone number.
>
> So is (215) 346-3109.
>
> Depending on your distance from your phone company central
> office you may need to reduce the maximum baud rate to get it
> to work reliably. My Verizon phone line is over 5 miles to the
> central office. The best baud rate I can achieve on that line is
> 28.8K. During setup when you get to the screen where you can
> enter a dialing prefix (i.e. *70) press the Zones key and it will
> open a menu where you can set the maximum baud rate.
>
> You can look up phone numbers on the Replay web site.
>
> http://www.digitalnetworksna.com/support/replaytv/phone...
>
> Make sure the URL doesn't wrap to the next line.
>
>
>
Anonymous
August 20, 2004 12:34:46 PM

Archived from groups: alt.video.ptv.replaytv (More info?)

On 20 Aug 2004 01:07:20 GMT, gfretwell@aol.com (Greg) wrote:

>Have you listened in on an extension to see what is happening? If you get the
>initial handshake it is probably the "bit rate" problem (not baud for you TP
>perdanics).
>It may just be ringing busy or a wrong number tho.
>Eliminate the obvious first.
>A long distance connection may not be much help.
>How does your PC work on this line???

I'm wondering if Replay is....., hurting. I live in a northern CA
town of 70-90K people and have lost the local dialup number.

"I'm sorry this number has been disconnected and is no longer in...:

So much for a 'life time subscription'.
August 20, 2004 9:05:06 PM

Archived from groups: alt.video.ptv.replaytv (More info?)

>"I'm sorry this number has been disconnected and is no longer in...:
>
>So much for a 'life time subscription'.

"Dialup servers" are probably going to be the first thing to go as they start
trying to shorten the "lifetime" of all of those old RTV and Sonic Blue
machines.
Maintaining a web server is trivial compared to paying for dialup modems in
hundreds of cities. AOL figured that out years ago and prices accordingly.
I wouldn't be surprised if DNNA keeps "lifetime" activations for dial up users
but requires them to "bring their own" connection to the internet.
Anonymous
August 21, 2004 1:31:37 AM

Archived from groups: alt.video.ptv.replaytv (More info?)

Replay wrote:

> On 20 Aug 2004 01:07:20 GMT, gfretwell@aol.com (Greg) wrote:
>
>
>>Have you listened in on an extension to see what is happening? If you get the
>>initial handshake it is probably the "bit rate" problem (not baud for you TP
>>perdanics).
>>It may just be ringing busy or a wrong number tho.
>>Eliminate the obvious first.
>>A long distance connection may not be much help.
>>How does your PC work on this line???
>
>
> I'm wondering if Replay is....., hurting. I live in a northern CA
> town of 70-90K people and have lost the local dialup number.
>
> "I'm sorry this number has been disconnected and is no longer in...:
>
> So much for a 'life time subscription'.

They might wish to check the "Messages" folder on their replay (If they
can) Sometimes a company will, for one reason or another, change the
access phone number

True Story, My mother was head of accounting for a big-3 out source
company. All of them went to all electronic ordering.

So, from time to time FORD would send her messages in the form of
"On September 1 we are changing your access number, after Sept 1 pleas
call 444-555-6666 Till then please continue to use 111-222-3333
(Clearly I'm making up phone numbers here)

Then a week later they would get another copy

And another copy

And starting the week before the change every day they would get a copy

And on Sept 1... IT changed and the old number no longer worked (of
course this was not an issue cause they changed the number in the
program that got their orders from Ford)

GM on the other hand used EDS. With EDS the number changed.... After a
few days (or perhaps weeks) you noticed that there were no new orders
from GM. You called EDS and "Oh yes,,,, We changed your access number
last week"

Yet I still drive a Chevy
Anonymous
August 21, 2004 1:38:29 AM

Archived from groups: alt.video.ptv.replaytv (More info?)

Greg wrote:

>>"I'm sorry this number has been disconnected and is no longer in...:
>>
>>So much for a 'life time subscription'.
>
>
> "Dialup servers" are probably going to be the first thing to go as they start
> trying to shorten the "lifetime" of all of those old RTV and Sonic Blue
> machines.
> Maintaining a web server is trivial compared to paying for dialup modems in
> hundreds of cities. AOL figured that out years ago and prices accordingly.
> I wouldn't be surprised if DNNA keeps "lifetime" activations for dial up users
> but requires them to "bring their own" connection to the internet.
>

No... Most companies (and I'm sure that here Replay is among them) do
not maintain modems in hundreds of cities and are thus at the mercy of
the company that does... Often MCI-WORLDCOM. In fact I just dropped a
service that used to have it's own modem network, but in a rather
complex negotiation the company was sold, lock, stock, and modems. Well
the modems were then sold to MCI-WORLDCOM (just before they were
exposed) and finally.....

Well. let's say the service today is not what is was just a week ago
(And I work there, so I'm stuck with helping folks adapt to the "new"
enviorment) (Pass the excedren please)

Of course in the case of this company.. A clean fast interface where a
short message might cost you 100 to 200 bytes of download time just
became a bloated web view (Same message 55K bytes)

But this has nothing to do with replay

The point is, however, Replay likely leases time on an established 3rd
party network, Possibly MCI since theirs seems to be the biggest.
August 21, 2004 2:22:11 AM

Archived from groups: alt.video.ptv.replaytv (More info?)

>> I wouldn't be surprised if DNNA keeps "lifetime" activations for dial up
>users
>> but requires them to "bring their own" connection to the internet.

>The point is, however, Replay likely leases time on an established 3rd
>party network, Possibly MCI since theirs seems to be the biggest.


No doubt but it is still a significant ongoing expense to service a
non-existant revenue stream. RTV and Sonic Blue spent that money long ago and
now it is just an unfunded obligation to DNNA. At a certain point they will
decide that if you haven't replaced your Showstopper 3k or 4k with a newer
product your value as a high end electronics customer is dubious.
I suspect the web interface will remain as long as it stays compatible with
their new products.
There are also a significant number of monthlies who do represent a revenue
stream and all of those machines are broadband capable.
Anonymous
August 21, 2004 12:02:57 PM

Archived from groups: alt.video.ptv.replaytv (More info?)

Greg wrote:
>>>I wouldn't be surprised if DNNA keeps "lifetime" activations for dial up
>>
>>users
>>
>>>but requires them to "bring their own" connection to the internet.
>
>
>>The point is, however, Replay likely leases time on an established 3rd
>>party network, Possibly MCI since theirs seems to be the biggest.
>
>
>
> No doubt but it is still a significant ongoing expense to service a
> non-existant revenue stream. RTV and Sonic Blue spent that money long ago and
> now it is just an unfunded obligation to DNNA. At a certain point they will
> decide that if you haven't replaced your Showstopper 3k or 4k with a newer
> product your value as a high end electronics customer is dubious.
> I suspect the web interface will remain as long as it stays compatible with
> their new products.
> There are also a significant number of monthlies who do represent a revenue
> stream and all of those machines are broadband capable.
>
>
>
While your point is true, we are, in fact, addressing different issues

If, Replay finds itself short on cash and chooses not to pay it's
network bill ALL nodes would be lost, not just one

The existence of a single node is not up to Replay, it's up to whomever
provides the network they lease from.

IF the network provider sees a node that is being used, let's say, 30
minutes a day... They may well discontinue it

Or, more than likely, If they have say 4 nodes in a city, and the phone
each seeing light traffic, and the phone company changes it's rates so
that what was local to one of them is now local to all of them (and, by
the way, my local phone company just made such a change) they may well
decide to "consolidate" and close one or two nodes.

I strongly suspect this is what happened.

But you will have to call India to find out (tech support central don't
you know)
Anonymous
August 21, 2004 6:37:37 PM

Archived from groups: alt.video.ptv.replaytv (More info?)

> No doubt but it is still a significant ongoing expense to service a
> non-existant revenue stream. RTV and Sonic Blue spent that money long ago and
> now it is just an unfunded obligation to DNNA. At a certain point they will
> decide that if you haven't replaced your Showstopper 3k or 4k with a newer
> product your value as a high end electronics customer is dubious.
> I suspect the web interface will remain as long as it stays compatible with
> their new products.
> There are also a significant number of monthlies who do represent a revenue
> stream and all of those machines are broadband capable.
>

You really don't know what you're talking about. As was stated, Replay
does not maintain the dial-up network and a national contract for the
service used in off-off peak times could hardly be considered a "drain".
Replay operates in the black according to DNNAs last company
statement. It is silly to invent theories unless you have the smallest
amount of facts.
August 22, 2004 3:18:12 AM

Archived from groups: alt.video.ptv.replaytv (More info?)

>As was stated, Replay
>does not maintain the dial-up network and a national contract for the
>service used in off-off peak times could hardly be considered a "drain".

It also is not free. How much was the revenue to DNNA from showstoppers, 2k and
3 k machines ... zero.
That is a negative cash flow.
August 22, 2004 5:39:27 AM

Archived from groups: alt.video.ptv.replaytv (More info?)

> Replay operates in the black according to DNNAs last company
>statement. It is silly to invent theories unless you have the smallest
>amount of facts.
>

D&M Holdings doesn't seem to agree with you
"Compared to the February 2004 projection, net income and earnings per share
were negatively impacted by a JPY1.3 billion write-down for a non-cash
intangible asset for trade name and goodwill that was created during the
acquisition of the ReplayTV business.In the February 2004 announcement, the
company reported that a non-cash extraordinary charge of JPY1.0 to 1.9 billion
might be required if the company did not establish a relationship with a
strategic partner for the entry-level DVR business at ReplayTV. Such a
relationship was not established, and the write-down of JPY1.3 billion reflects
the company's current valuation of these assets."

They seem to have written off about 2-3 BILLION Yen in the last year or so
since they took over RTV.
This is according to their May 2004 press release.
http://www.dm-holdings.com/eng/media/press/2004/2004052...
Do you have something more recent?
Anonymous
August 22, 2004 11:36:47 PM

Archived from groups: alt.video.ptv.replaytv (More info?)

Greg wrote:

>> Replay operates in the black according to DNNAs last company
>>statement. It is silly to invent theories unless you have the smallest
>>amount of facts.
>>
>
>
> D&M Holdings doesn't seem to agree with you
> "Compared to the February 2004 projection, net income and earnings per share
> were negatively impacted by a JPY1.3 billion write-down for a non-cash
> intangible asset for trade name and goodwill that was created during the
> acquisition of the ReplayTV business.In the February 2004 announcement, the
> company reported that a non-cash extraordinary charge of JPY1.0 to 1.9 billion
> might be required if the company did not establish a relationship with a
> strategic partner for the entry-level DVR business at ReplayTV. Such a
> relationship was not established, and the write-down of JPY1.3 billion reflects
> the company's current valuation of these assets."
>
> They seem to have written off about 2-3 BILLION Yen in the last year or so
> since they took over RTV.
> This is according to their May 2004 press release.
> http://www.dm-holdings.com/eng/media/press/2004/2004052...
> Do you have something more recent?
>
>

Another consideration I just remembered.

I said that Replay likely leases bandwidth from a 3rd party provider for
modem (dial up) users. And others (I think you included) agreed.

I've recently seen news items which say the US is over half DSL/Cable
now (Over half broadband) as broadband expands the need for nodes
declines.

This goes back to the statement I said about a network provider such as
MCI seeing a city with say 4 nodes and deciding to cut two of them
cause, Well... folks are not using modems as much any more

Note... In the specific case of MCI this will increase soon as another
service, contracted with MCI just made major changes in their operation,
Many of their paying customers are going to drop their dial up service
(I happen to be one of those who has dropped dial up service, provided
by MCI to this other company, which I'm not naming) I still use the
service, only now I use SBC-DSL to access, Why pay for a dial up (They
broke the software I used on dial up)

I wish to stress,,, None of this has anything to do with REPLAY, I would
be very surprised if replay owns 10 modems world wide (not counting what
they put in the box that is) Outside of replay boxes and desktop
computers they very likely do not own a modem at all. Connecting via a
T-line to the internet.
Anonymous
August 24, 2004 3:25:31 PM

Archived from groups: alt.video.ptv.replaytv (More info?)

On Fri, 20 Aug 2004 21:31:37 GMT, John in Detroit
<Blanked@sbcglobal.net> wrote:

>Replay wrote:
>
>> On 20 Aug 2004 01:07:20 GMT, gfretwell@aol.com (Greg) wrote:
>>
>>
>>>Have you listened in on an extension to see what is happening? If you get the
>>>initial handshake it is probably the "bit rate" problem (not baud for you TP
>>>perdanics).
>>>It may just be ringing busy or a wrong number tho.
>>>Eliminate the obvious first.
>>>A long distance connection may not be much help.
>>>How does your PC work on this line???
>>
>>
>> I'm wondering if Replay is....., hurting. I live in a northern CA
>> town of 70-90K people and have lost the local dialup number.
>>
>> "I'm sorry this number has been disconnected and is no longer in...:
>>
>> So much for a 'life time subscription'.
>
>They might wish to check the "Messages" folder on their replay (If they
>can) Sometimes a company will, for one reason or another, change the
>access phone number
>
>True Story, My mother was head of accounting for a big-3 out source
>company. All of them went to all electronic ordering.

<Hi, I'm the original poster of this particular thread>

Replay has changed the number, well, a number of times. I've had to
change the dialup number at least 3 times before they dropped ANY
number altogether.

I sent Repaly an email asking if there was yet another new number that
wasn't popping up as a choice, they sent me a reply asking for my zip
code. I sent them my zip and that message remains unanswered.

There were never multiple numbers, and what is even more bewildering
is that in a few smaller towns, around my larger town, still has
numbers.

Go figure. What is ominous, is that there was no reply to my last
message by Replay.

While it's true I picked up the Replay 1000 from a Target for $99
discontinued, this demonstrates (at least to me) that paying for a
"lifetime" subscription, well, lifetime (in the DVR world) will be
measured in fruitfly 'years'.

I certainly would not pay for a "lifetime" subscription for any of the
latest units, either Tivo or Replay.

<snip>
Anonymous
August 25, 2004 1:07:05 AM

Archived from groups: alt.video.ptv.replaytv (More info?)

> I sent Repaly an email asking if there was yet another new number that
> wasn't popping up as a choice, they sent me a reply asking for my zip
> code. I sent them my zip and that message remains unanswered.
>
> There were never multiple numbers, and what is even more bewildering
> is that in a few smaller towns, around my larger town, still has
> numbers.

So call one of those. Or find a more up to date number from the same
network provider that may not be in Replay's listing. Searching the AVS
Forum you may find a thread with the network providers Replay uses and
just search their listings for a new number. Or set your PC up to be a
proxy to the internet if you have broadband and have the Replay use that.

>
> Go figure. What is ominous, is that there was no reply to my last
> message by Replay.

They probably figure you can look up a number just as easy as they can.
>
>
> I certainly would not pay for a "lifetime" subscription for any of the
> latest units, either Tivo or Replay.
>

Pretty stupid. It's math, not rocket science.
Anonymous
August 26, 2004 11:42:02 AM

Archived from groups: alt.video.ptv.replaytv (More info?)

On Tue, 24 Aug 2004 21:07:05 -0400, Tony D <nospam@nospam.com> wrote:

>> I sent Repaly an email asking if there was yet another new number that
>> wasn't popping up as a choice, they sent me a reply asking for my zip
>> code. I sent them my zip and that message remains unanswered.
>>
>> There were never multiple numbers, and what is even more bewildering
>> is that in a few smaller towns, around my larger town, still has
>> numbers.
>
>So call one of those. Or find a more up to date number from the same
>network provider that may not be in Replay's listing. Searching the AVS
>Forum you may find a thread with the network providers Replay uses and
>just search their listings for a new number. Or set your PC up to be a
>proxy to the internet if you have broadband and have the Replay use that.

Perhaps my point bounced off the one on the top of your dome. I do
use one of those. They're long distance. That cost money. That
negates the term "free". See, short sentences, just for ya.

>>
>> Go figure. What is ominous, is that there was no reply to my last
>> message by Replay.
>
>They probably figure you can look up a number just as easy as they can.

Hm. A Replay groupie? A Replay apologist?
Or are you just a wee bit gassy?

>> I certainly would not pay for a "lifetime" subscription for any of the
>> latest units, either Tivo or Replay.
>>
>
>Pretty stupid. It's math, not rocket science.

So glad you agree.
Naw, not really.
Whatever.
!