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Useless RTV customer support call.

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Anonymous
September 23, 2004 2:36:36 AM

Archived from groups: alt.video.ptv.replaytv (More info?)

I had posted a message about S-video here. I didn't get any solution so
I thought I would try RTV's so-called customer support. After being on
hold for about 10 minutes I got someone, who simply told me that they
don't recommend S-video. Since I can't get it to work properly, I can
understand that, but that is no answer.

I had another issue about replay zones and was simply told that it wasn't
in her area and I should contact RTV.

If you try to reach RTV by email, you get nothing but an automated
response. Very frustrating.

By the way, it wasn't India that I reached, since I have found the
Indians to sometimes be helpful, and never rude.

If someone thinks they can help with the s-video problem could you email
you and I can give you details.

Thanks.

--
Jerry Bank
Trenton, New Jersey
Music is the language of the gods.
Anonymous
September 23, 2004 4:27:20 AM

Archived from groups: alt.video.ptv.replaytv (More info?)

Jerry Bank wrote:
> I had posted a message about S-video here. I didn't get any solution so
> I thought I would try RTV's so-called customer support. After being on
> hold for about 10 minutes I got someone, who simply told me that they
> don't recommend S-video. Since I can't get it to work properly, I can
> understand that, but that is no answer.

Most everyone uses Svideo. What is the "problem".
>
> I had another issue about replay zones and was simply told that it wasn't
> in her area and I should contact RTV.

What issue?
Anonymous
September 23, 2004 2:31:38 PM

Archived from groups: alt.video.ptv.replaytv (More info?)

Jerry Bank wrote:

> I had posted a message about S-video here. I didn't get any solution so
> I thought I would try RTV's so-called customer support. After being on
> hold for about 10 minutes I got someone, who simply told me that they
> don't recommend S-video. Since I can't get it to work properly, I can
> understand that, but that is no answer.
>
> I had another issue about replay zones and was simply told that it wasn't
> in her area and I should contact RTV.
>
> If you try to reach RTV by email, you get nothing but an automated
> response. Very frustrating.
>
> By the way, it wasn't India that I reached, since I have found the
> Indians to sometimes be helpful, and never rude.
>
> If someone thinks they can help with the s-video problem could you email
> you and I can give you details.
>
> Thanks.
>
Tell me about you S-video problem, I got it working in two tries on my
system and whomever told you they do not recommend it clearly has not
read their own product manual (Where they clearly do recommend it)

Tell me what your problem is and I'll see if I can walk you through it.
Here are some guidelines

1: You need a good S-video cable, bad cables simply do not work (rare bu
t happens)

2: S-Video only works on LINE 2 Direct input, it will not work on line one

3: In SETUP you have to tell it that Line 2 is using S-Video (It will
require I use a different computer to reply to you if you need
instructions on doing that so E-mail please, not usenet, note my address
is munged and you will need to edit)

And that's about all there is to it.
Related resources
Anonymous
September 23, 2004 8:45:17 PM

Archived from groups: alt.video.ptv.replaytv (More info?)

In article <7Z6dncvvY4M2zc_cRVn-jA@comcast.com>, nospam@nospam.com
says...
> Jerry Bank wrote:
> > I had posted a message about S-video here. I didn't get any solution so
> > I thought I would try RTV's so-called customer support. After being on
> > hold for about 10 minutes I got someone, who simply told me that they
> > don't recommend S-video. Since I can't get it to work properly, I can
> > understand that, but that is no answer.
>
> Most everyone uses Svideo. What is the "problem".
I found out that I can't also have the satellite receiver indicated as
being also on IN1. Making IN1 empty fixed the problem.
> >
> > I had another issue about replay zones and was simply told that it wasn't
> > in her area and I should contact RTV.
>
> What issue?
The zone for ***+ movies is screwed up. It is a mixture of ****, ***+
and *** movies. Since most of them are *** it does me no good to find
the ***+ gems amongst the others. RTV has been completely unresponsive
to this problem, which is a problem with whoever supplies the content for
the zones.

>

--
Jerry Bank
Trenton, New Jersey
Music is the language of the gods.
Anonymous
September 23, 2004 8:45:18 PM

Archived from groups: alt.video.ptv.replaytv (More info?)

On Thu, 23 Sep 2004 16:45:17 GMT, Jerry Bank <bankcello@peoplepc.com>
wrote:

>In article <7Z6dncvvY4M2zc_cRVn-jA@comcast.com>, nospam@nospam.com
>says...
>> Jerry Bank wrote:
>> > I had posted a message about S-video here. I didn't get any solution so
>> > I thought I would try RTV's so-called customer support. After being on
>> > hold for about 10 minutes I got someone, who simply told me that they
>> > don't recommend S-video. Since I can't get it to work properly, I can
>> > understand that, but that is no answer.
>>
>> Most everyone uses Svideo. What is the "problem".
>I found out that I can't also have the satellite receiver indicated as
>being also on IN1. Making IN1 empty fixed the problem.

Or set IN1 to some other device (such as a dummy device to make
recording from other sources such a a VCR easier, I do that). One
thing they don't tell you, is that the Replay refuses to use duplicate
devices.

>> >
>> > I had another issue about replay zones and was simply told that it wasn't
>> > in her area and I should contact RTV.
>>
>> What issue?
>The zone for ***+ movies is screwed up. It is a mixture of ****, ***+
>and *** movies. Since most of them are *** it does me no good to find
>the ***+ gems amongst the others.

So you let someone else tell you what movies to watch?

> RTV has been completely unresponsive
>to this problem, which is a problem with whoever supplies the content for
>the zones.
>
>>

--
93 days until the winter solstice celebration

Mark Lloyd
http://notstupid.laughingsquid.com
Anonymous
September 24, 2004 1:14:44 AM

Archived from groups: alt.video.ptv.replaytv (More info?)

In article <4n16l0lintk9ocpt0p133to8hcng4g69ms@4ax.com>,
mlloyd@5xxxmail.com5xxx says...
> On Thu, 23 Sep 2004 16:45:17 GMT, Jerry Bank <bankcello@peoplepc.com>
> wrote:
>
> devices.
>
> >> >
> >> > I had another issue about replay zones and was simply told that it wasn't
> >> > in her area and I should contact RTV.
> >>
> >> What issue?
> >The zone for ***+ movies is screwed up. It is a mixture of ****, ***+
> >and *** movies. Since most of them are *** it does me no good to find
> >the ***+ gems amongst the others.
>
> So you let someone else tell you what movies to watch?
>
No, they don't tell me what to watch. They let me know what is playing
without having to look at all the trash that is out there.
--
Jerry Bank
Trenton, New Jersey
Music is the language of the gods.
September 24, 2004 1:14:45 AM

Archived from groups: alt.video.ptv.replaytv (More info?)

On Thu, 23 Sep 2004 21:14:44 GMT, Jerry Bank <bankcello@peoplepc.com>
wrote:

>In article <4n16l0lintk9ocpt0p133to8hcng4g69ms@4ax.com>,
>mlloyd@5xxxmail.com5xxx says...
>> On Thu, 23 Sep 2004 16:45:17 GMT, Jerry Bank <bankcello@peoplepc.com>
>> wrote:
>>
>> devices.
>>
>> >> >
>> >> > I had another issue about replay zones and was simply told that it wasn't
>> >> > in her area and I should contact RTV.
>> >>
>> >> What issue?
>> >The zone for ***+ movies is screwed up. It is a mixture of ****, ***+
>> >and *** movies. Since most of them are *** it does me no good to find
>> >the ***+ gems amongst the others.
>>
>> So you let someone else tell you what movies to watch?
>>
>No, they don't tell me what to watch. They let me know what is playing
>without having to look at all the trash that is out there.

That is, they're letting you know A LIMITED SUBSET of what's playing
and you'll never whow what interesting stuff you'll miss.
Anonymous
September 24, 2004 2:59:29 PM

Archived from groups: alt.video.ptv.replaytv (More info?)

I'm going to ask a question here... Sounds like I might known the answer
but it is easier to ask and be enlightened than to expierement and loose
shows I really wanted to record.....

If I happen to like a series of shows, 2 or more, which have different
names but all of which contain a common string. IE: CSI (CSI Miami, CIS
NY) can I set up a zone to get the partial (CSI) and expect it to get
them all?

TIA
Anonymous
September 24, 2004 4:50:51 PM

Archived from groups: alt.video.ptv.replaytv (More info?)

In article <l6T4d.3020$C37.1622@newssvr16.news.prodigy.com>,
Blanked@sbcglobal.net says...
>
> I'm going to ask a question here... Sounds like I might known the answer
> but it is easier to ask and be enlightened than to expierement and loose
> shows I really wanted to record.....
>
> If I happen to like a series of shows, 2 or more, which have different
> names but all of which contain a common string. IE: CSI (CSI Miami, CIS
> NY) can I set up a zone to get the partial (CSI) and expect it to get
> them all?
>
> TIA
>
Yes, that should work.
--
Jerry Bank
Trenton, New Jersey
Music is the language of the gods.
Anonymous
September 24, 2004 4:51:12 PM

Archived from groups: alt.video.ptv.replaytv (More info?)

In article <asg6l0p4235pke5do5uo0ugrmlif8ftuoa@4ax.com>, John says...
> On Thu, 23 Sep 2004 21:14:44 GMT, Jerry Bank <bankcello@peoplepc.com>
> wrote:
>
> >In article <4n16l0lintk9ocpt0p133to8hcng4g69ms@4ax.com>,
> >mlloyd@5xxxmail.com5xxx says...
> >> On Thu, 23 Sep 2004 16:45:17 GMT, Jerry Bank <bankcello@peoplepc.com>
> >> wrote:
> >>
> >> devices.
> >>
> >> >> >
> >> >> > I had another issue about replay zones and was simply told that it wasn't
> >> >> > in her area and I should contact RTV.
> >> >>
> >> >> What issue?
> >> >The zone for ***+ movies is screwed up. It is a mixture of ****, ***+
> >> >and *** movies. Since most of them are *** it does me no good to find
> >> >the ***+ gems amongst the others.
> >>
> >> So you let someone else tell you what movies to watch?
> >>
> >No, they don't tell me what to watch. They let me know what is playing
> >without having to look at all the trash that is out there.
>
> That is, they're letting you know A LIMITED SUBSET of what's playing
> and you'll never whow what interesting stuff you'll miss.
>
>
Do you have a clever way of winnowing the wheat from the chaff?
--
Jerry Bank
Trenton, New Jersey
Music is the language of the gods.
Anonymous
September 24, 2004 4:51:13 PM

Archived from groups: alt.video.ptv.replaytv (More info?)

On Fri, 24 Sep 2004 12:51:12 GMT, Jerry Bank <bankcello@peoplepc.com>
wrote:

>In article <asg6l0p4235pke5do5uo0ugrmlif8ftuoa@4ax.com>, John says...
>> On Thu, 23 Sep 2004 21:14:44 GMT, Jerry Bank <bankcello@peoplepc.com>
>> wrote:
>>
>> >In article <4n16l0lintk9ocpt0p133to8hcng4g69ms@4ax.com>,
>> >mlloyd@5xxxmail.com5xxx says...
>> >> On Thu, 23 Sep 2004 16:45:17 GMT, Jerry Bank <bankcello@peoplepc.com>
>> >> wrote:
>> >>
>> >> devices.
>> >>
>> >> >> >
>> >> >> > I had another issue about replay zones and was simply told that it wasn't
>> >> >> > in her area and I should contact RTV.
>> >> >>
>> >> >> What issue?
>> >> >The zone for ***+ movies is screwed up. It is a mixture of ****, ***+
>> >> >and *** movies. Since most of them are *** it does me no good to find
>> >> >the ***+ gems amongst the others.
>> >>
>> >> So you let someone else tell you what movies to watch?
>> >>
>> >No, they don't tell me what to watch. They let me know what is playing
>> >without having to look at all the trash that is out there.
>>
>> That is, they're letting you know A LIMITED SUBSET of what's playing
>> and you'll never whow what interesting stuff you'll miss.
>>
>>
>Do you have a clever way of winnowing the wheat from the chaff?

I do recognize that there is considerable variation in what people
like, and have no intention of letting someone else take over a
function of my owm mind.

I will consider reviews that actually say something about the movie,
not just how well someone else likes it.

--
92 days until the winter solstice celebration

Mark Lloyd
http://notstupid.laughingsquid.com
Anonymous
December 31, 2004 5:36:34 AM

Archived from groups: alt.video.ptv.replaytv (More info?)

John in Detroit wrote:

> If I happen to like a series of shows, 2 or more, which have different
> names but all of which contain a common string. IE: CSI (CSI Miami, CIS
> NY) can I set up a zone to get the partial (CSI) and expect it to get
> them all?

Yes, I do exactly that. I have that set up to get the various and
sundry CSI reruns all over the place. But: if you glom it all in one
channel, then a rerun of CSI might push out a new episode you haven't
watched yet.

So, I also set up 3 per-show channels for each the new episodes. This
way you won't miss any new episodes, since the timed recordings have
priority over untimed ones.
Anonymous
December 31, 2004 3:56:23 PM

Archived from groups: alt.video.ptv.replaytv (More info?)

SJT wrote:
> John in Detroit wrote:
>
>> If I happen to like a series of shows, 2 or more, which have different
>> names but all of which contain a common string. IE: CSI (CSI Miami,
>> CIS NY) can I set up a zone to get the partial (CSI) and expect it to
>> get them all?
>
>
> Yes, I do exactly that. I have that set up to get the various and
> sundry CSI reruns all over the place. But: if you glom it all in one
> channel, then a rerun of CSI might push out a new episode you haven't
> watched yet.
>
> So, I also set up 3 per-show channels for each the new episodes. This
> way you won't miss any new episodes, since the timed recordings have
> priority over untimed ones.

Thanks... I got a reply some time ago and have set it up to grab all CSI
(among other shows) What I do in the case of conflicts is review the
upcoming shows and/or channel guide using DV-Archive and when I see a
conflict I use a ATI-TVwonder to grab the 2nd show.. Or in worst case a
Panasonic VCR to get the 3rd
!