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ATI Catalyst 13.1 Black Screen/ BSOD

Tags:
  • driver
  • AMD
Last response: in Graphics Cards
January 24, 2013 8:16:00 PM

Hello, and thanks for your help. I recently upgraded my computer to Windows 8 (a clean install), and was updating all of my drivers. Everything was going fine until I got to the drivers for my Crossfire 6870/6850 graphics cards. During the installation of the latest (13.1) catalyst drivers, my screen flashes as normal during a driver update, but then freezes on a black screen. On a hard restart I get a BSOD on atikmpag.sys. This issue also occurred on windows 7 with anything past the 12.11 drivers. I tried manually installing the drivers in safe mode, which works but still BSODs on a restart. The most progress I've made was getting to my desktop with the 13.1 drivers manually installed, but the BSOD occurred after a restart. I'm not overclocking anything. Thanks in advance.

Specs:
Windows 8
AMD Phenom II x6 1075T (stock)
Crossfire HD6870/6850
128gb Crucial M4 SSD
Asus M5A97

Current drivers:
Catalyst 12.10
All other drivers (chipset, SATA etc) all up to date

More about : ati catalyst black screen bsod

January 25, 2013 9:14:42 AM

ezekiel2517 said:
Hello, and thanks for your help. I recently upgraded my computer to Windows 8 (a clean install), and was updating all of my drivers. Everything was going fine until I got to the drivers for my Crossfire 6870/6850 graphics cards. During the installation of the latest (13.1) catalyst drivers, my screen flashes as normal during a driver update, but then freezes on a black screen. On a hard restart I get a BSOD on atikmpag.sys. This issue also occurred on windows 7 with anything past the 12.11 drivers. I tried manually installing the drivers in safe mode, which works but still BSODs on a restart. The most progress I've made was getting to my desktop with the 13.1 drivers manually installed, but the BSOD occurred after a restart. I'm not overclocking anything. Thanks in advance.

Specs:
Windows 8
AMD Phenom II x6 1075T (stock)
Crossfire HD6870/6850
128gb Crucial M4 SSD

Current drivers:
Catalyst 12.10
All other drivers (chipset, SATA etc) all up to date


Same problem here. 4 hours trying to resolve and nothing. :/ 

With the 12.10 works fine?

My Specs:
Windows 8 Pro
Asus M5A97 EVO
AMD Phenom II x4 965 BE (stock)
2x XFX XXX HD6850 (CrosfireX)
Geil Enhance Corsa 1600Mhz 8G (2 x 4G)
SevenTeam ZAF 750w
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January 25, 2013 4:00:23 PM

That's interesting, we have almost identical specs (same motherboard same OS, and similar crossfire setup) and the same problem. Could it be an issue with the latest drivers and our hardware?
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January 25, 2013 4:23:55 PM

Yes, it could be. Maybe a new mobo BIOS resolve that. I'm using the latest version (1604), and you?

But, please, answer my question about the 12.10 driver version. It works? Because if not, I'll back for Windows 7.


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January 25, 2013 6:23:31 PM

choruminho said:
Yes, it could be. Maybe a new mobo BIOS resolve that. I'm using the latest version (1604), and you?

But, please, answer my question about the 12.10 driver version. It works? Because if not, I'll back for Windows 7.


There is a 1605 version of my motherboard, the non-evo version. I might give that a try. Also, the 12.1 drivers work, these are the ones that windows auto-installs.
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January 29, 2013 3:29:15 AM

I have the same problem. Only my PC now refuses to boot claiming hard drive failure. Boots fine on integrated GPU though!
I got blue screen during first 13.1 update attempt. Tried again and didn't blue screen, but after catalyst finished it said both display and hdmi audio drivers failed to install. I then tried to reinstall 12.11 beta driver, only to be greeted with another blue screen, and haven't been able to boot up on discrete GPU since!

Win 7
Intel i5 3570K
Radeon 7870 GHz Edition
ASRock Fatal1ty Z77
Sandisk Extreme III 120GB
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January 29, 2013 3:36:40 AM

Doesn't look like its down to your setups!
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January 31, 2013 5:43:57 PM

I just tried to install the 13.2 beta drivers, with an interesting result. I got my computer to reboot after disabling all startup items. However, after another restart I got the same BSOD.
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January 31, 2013 7:31:41 PM

ezekiel2517 said:
I just tried to install the 13.2 beta drivers, with an interesting result. I got my computer to reboot after disabling all startup items. However, after another restart I got the same BSOD.


Hello,

I did this today and it seems might be helping some of my driver issues. I will know more after some longer stability testing, but so far no more BSOD and it was usually happened soon after start up, so...

I found out that ULPS saves power by sort of disabling the second card when it is not needed.

Here is how to do it:

Start up the system in SAFE MODE so you don't BSOD again.

Go to registry and disable ULPS:

[HKEY_LOCAL_MACHINE\\SYSTEM\\ControlSet001\\Control \\Cl ass\\{4D36E968-E325-11CE-BFC1-08002BE10318}]

Change "EnableUlps" to 0 under the 0000 and 0001 or 0003 keys.

Hope this helps :) 

*FieldOfFire*
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January 31, 2013 7:36:22 PM

Oh and by the way, I am using 13.1 drivers, Win7 64bit and have 2X 6970's in CF.
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January 31, 2013 7:41:09 PM

Further more...

Every time you uninstall then reinstall any future drivers will reset the Enable ULPS back to '1', so bear this in mind next time you update drivers, as you will likely require going through the process once again.
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January 31, 2013 9:07:34 PM

I've managed to identify the problem! I unplugged my second graphics card and managed to install the latest drivers fine. When the card was plugged in, however, the issue came back. The issue is definitely with crossfire.
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January 31, 2013 10:24:57 PM

Once again, I too am using crossfire. Try out my method, let me know how it goes. You can always change it back. I always kept both cards in btw.
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February 1, 2013 2:15:28 AM

Thanks Phil, I disabled "EnableULPS" in safe mode, restarted, and it booted right up.

Also so everyone knows you can just search "enableulps" under the "Find" function in regedit. Make sure you edit the Binary registry entry and not the alphanumeric.

Also I only modified EnableULPS under "0000"
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February 1, 2013 7:10:43 AM

I'm on W8 and for the life of me can't install 13.1 or 13.2 beta. It freezes the entire system during install every time requiring a reboot, no BSOD though. On W7 12.11 betas would BSOD though. Have zero problems with 12.10.

Gigabyte 970A-UD3
Crossfire 5770's
X4 955

Haven't tried to remove one of the 5770's or the registry tweak. So for the registry tweak do you uninstall 12.10, boot safe mode change value, reboot and install 13.1/13.2 beta?
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February 2, 2013 6:03:24 PM

M3TAl said:
I'm on W8 and for the life of me can't install 13.1 or 13.2 beta. It freezes the entire system during install every time requiring a reboot, no BSOD though. On W7 12.11 betas would BSOD though. Have zero problems with 12.10.

Gigabyte 970A-UD3
Crossfire 5770's
X4 955

Haven't tried to remove one of the 5770's or the registry tweak. So for the registry tweak do you uninstall 12.10, boot safe mode change value, reboot and install 13.1/13.2 beta?


I too am wondering what the procedure is for the registry tweak. Thanks!
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Anonymous
February 3, 2013 7:58:26 AM

philrom said:
Hello,

I did this today and it seems might be helping some of my driver issues. I will know more after some longer stability testing, but so far no more BSOD and it was usually happened soon after start up, so...

I found out that ULPS saves power by sort of disabling the second card when it is not needed.

Here is how to do it:

Start up the system in SAFE MODE so you don't BSOD again.

Go to registry and disable ULPS:

[HKEY_LOCAL_MACHINE\\SYSTEM\\ControlSet001\\Control \\Cl ass\\{4D36E968-E325-11CE-BFC1-08002BE10318}]

Change "EnableUlps" to 0 under the 0000 and 0001 or 0003 keys.

Hope this helps :) 

*FieldOfFire*



I tried this both by uninstalling privious CCC changing enableUPLS to 0 then attempting install and by attempting install then changing enableUPLS to 0 in safe mode both are not working. I have also done a combination where after each step I make I ensure the value is still 0. During the install process the second time my screen goes black it doesn't recover and the BSOD comes.


Windows 7 home
AMD FX-4100 CPU (4x 3.60GHz/4MB L2 Cache)
2x AMD Radeon HD 6950 - 2GB - HIS IceQ X Turbo - Core: 840MHz - crossfire
Gigabyte GA-970A-D3 -- AMD 970
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February 5, 2013 12:01:33 PM

Quote:
I tried this both by uninstalling privious CCC changing enableUPLS to 0 then attempting install and by attempting install then changing enableUPLS to 0 in safe mode both are not working. I have also done a combination where after each step I make I ensure the value is still 0. During the install process the second time my screen goes black it doesn't recover and the BSOD comes.


Windows 7 home
AMD FX-4100 CPU (4x 3.60GHz/4MB L2 Cache)
2x AMD Radeon HD 6950 - 2GB - HIS IceQ X Turbo - Core: 840MHz - crossfire
Gigabyte GA-970A-D3 -- AMD 970



same issue here.
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February 5, 2013 6:12:05 PM

I would like some acknowledgment from AMD that this problem exists. They don't seem to be aware of it.
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February 5, 2013 6:48:39 PM

i have been forced to use ati driver uninstaller and stay on 12.8.
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February 5, 2013 8:28:58 PM

I don't have that option. The uninstaller corrupts W8.
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February 6, 2013 6:22:32 AM

ezekiel2517 said:
Hello, and thanks for your help. I recently upgraded my computer to Windows 8 (a clean install), and was updating all of my drivers. Everything was going fine until I got to the drivers for my Crossfire 6870/6850 graphics cards. During the installation of the latest (13.1) catalyst drivers, my screen flashes as normal during a driver update, but then freezes on a black screen. On a hard restart I get a BSOD on atikmpag.sys. This issue also occurred on windows 7 with anything past the 12.11 drivers. I tried manually installing the drivers in safe mode, which works but still BSODs on a restart. The most progress I've made was getting to my desktop with the 13.1 drivers manually installed, but the BSOD occurred after a restart. I'm not overclocking anything. Thanks in advance.

Specs:
Windows 8
AMD Phenom II x6 1075T (stock)
Crossfire HD6870/6850
128gb Crucial M4 SSD
Asus M5A97

Current drivers:
Catalyst 12.10
All other drivers (chipset, SATA etc) all up to date


Hi people, You'll Thank me so Hard for this But I got the solution for BSOD On Catalyst 13.1 or above.

The problem is with Microsoft loading an old driver for new hardware when you first load the OS.

Only needs a simple fix, yet almost impossible to find. Catalyst Install Manager - ATI HDMI Audio Device will add an Audio device rather than replace the HDMI Audio Device driver Microsoft loads at OS install time. Or the driver is ignored all together because Microsoft already loaded a driver at install time for that device.

When installing the Catalyst Control Center choose custom installation and exclude the "HDMI Audio driver" (Which is causing your system to get a pretty BSOD When installing) I recommend a clean Installation.
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February 6, 2013 7:53:56 AM

did dargonplay's fix work anyone?

EDIT: fix did NOT work, just wasted about an hour of my life doing that.
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February 6, 2013 7:34:00 PM

I've never installed the HDMI audio driver once, ever (I always do custom install and exclude Audio, SDK, etc.). So... not sure how that would affect me.
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February 6, 2013 10:41:11 PM

It seems like the ULPS tweak didn't work for me, or that I did it incorrectly. What is the correct procedure for it?
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February 7, 2013 12:37:30 AM

M3TAl said:
I've never installed the HDMI audio driver once, ever (I always do custom install and exclude Audio, SDK, etc.). So... not sure how that would affect me.


UPDATE: I totally fix the problem by skipping the HDMI Audio driver, but If you got integrated graphics, then you should try another Fix that worked for me in other computer with integrated graphics.

Try installing the integrated graphics card's drivers with Windows Update, after that just run the Catalyst 13.1 and Custom Install it skipping the HDMI Audio driver, this should work for all the people who have integrated graphics, somehow by installing your integrated graphics driver and the Catalyst 13.1 (Or whichever version is giving you problems) upon it is fixing the BSOD And all error messages you may get. (You can install Net framework 4 after, if you don't already have it.)

If you don't have integrated Graphics... Then I have no idea how to fix your problem, but most likely, integrated graphics have something to do with this problem (Disabling it from BIOS Or device manager won't work, tried countess times of differents manner, had to WASTE 3 days to find a fix that works for me)

And for the other guy, Sorry for "Your waste of time" but if you wanna fix it, you have to try, AMD Seems to not be aware of this.
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February 7, 2013 1:45:45 AM

I have no integrated graphics. I truly believe something happened during the 12.11 betas. Can't install 12.11 beta, 13.1, or 13.2 betas.

But 12.10 installs no problem every time.
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February 7, 2013 8:28:18 PM

Well, I made a little progress today. By disabling crossfire in the registry I can install the 13.2 beta and my computer restarts fine. The second I re-enable it, however, the screen just goes black.
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February 8, 2013 7:51:15 AM

Dargonplay said:
UPDATE: I totally fix the problem by skipping the HDMI Audio driver, but If you got integrated graphics, then you should try another Fix that worked for me in other computer with integrated graphics.

Try installing the integrated graphics card's drivers with Windows Update, after that just run the Catalyst 13.1 and Custom Install it skipping the HDMI Audio driver, this should work for all the people who have integrated graphics, somehow by installing your integrated graphics driver and the Catalyst 13.1 (Or whichever version is giving you problems) upon it is fixing the BSOD And all error messages you may get. (You can install Net framework 4 after, if you don't already have it.)

If you don't have integrated Graphics... Then I have no idea how to fix your problem, but most likely, integrated graphics have something to do with this problem (Disabling it from BIOS Or device manager won't work, tried countess times of differents manner, had to WASTE 3 days to find a fix that works for me)

And for the other guy, Sorry for "Your waste of time" but if you wanna fix it, you have to try, AMD Seems to not be aware of this.


I would just like to say a big thankyou for sharing this info with us.

I have a 6870 as my main card and am also using the onboard 4250 to stream movies to our tv in the living room. Disabling the HDMI Audio driver install on setup worked perfect for me.

13.1 installed perfectly and works a treat.

Again thankyou very much.

Nathan.
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February 8, 2013 8:51:12 AM

M3TAl said:
I have no integrated graphics. I truly believe something happened during the 12.11 betas. Can't install 12.11 beta, 13.1, or 13.2 betas.

But 12.10 installs no problem every time.


I'm in the exact same boat. I've looked though the patch changes to 12.11 beta but they didn't mention anything that would effect this.

For those of you who have this problem, I encourage you to submit it to AMD, maybe they'll do something about it.
http://www.amdsurveys.com/se.ashx?s=5A1E27D20B2F3ECF
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February 9, 2013 3:38:36 AM

I filled out that survey with a somewhat detailed reply. Hopefully AMD takes notice.

I also linked to this thread in it...
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February 9, 2013 4:31:54 AM

rustynuts said:
I would just like to say a big thankyou for sharing this info with us.

I have a 6870 as my main card and am also using the onboard 4250 to stream movies to our tv in the living room. Disabling the HDMI Audio driver install on setup worked perfect for me.

13.1 installed perfectly and works a treat.

Again thankyou very much.

Nathan.


Glad to heard that my fix worked for you, but I'm still feeling curiosity of what exactly cause this problem, so if anyone Ever find out what's going on, please let us know!
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February 14, 2013 1:59:11 AM

I am having the exact same issue as METAL,with the following differences:

I'm on W8 and can't install 13.1 or 13.2 beta. It freezes the entire system during install every time requiring a reboot, no BSOD though. The only driver that works with my config is 12.10. Anything from 12.11 - 13.2 FAILS :/ 

Gigabyte 970A-UD3
Crossfire 5770 + 5750
Kingston SSD
750W PSU Cooler Master

{edit}
I now have went back to Windows 7 and my Crossfire setup can now install with the latest 13.2 Beta 6 with No issues at all! So windows 8 will have to wait.


edit 2:
I mispoke, am still running Win 7 x64 with Crossfire but am still stuck on 12.10 :( 
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February 21, 2013 4:26:15 AM

I have the exact same problem right down to the t, i'm using 2x HD7750s I can install 13.1 with 1 card inserted but as soon as I have both inserted windows craps itself with a black screen as it tries to start, trying to install 13.1 or the nexed driver before that with both cards inserted freezes with a black screen just as the ccc installer installs the graphic drivers.
Motherboard asus m5a97 evo, fx quad core 3.6gh, 2x 4 gig g.skills ram 1000 w psu win 8 and 7 x64
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February 21, 2013 6:56:29 AM

Interesting... I think you're the first person to have this problem with a 7000 series card (unless you meant 6750). Pretty much every other person with this problem has a 5000 or 6000 series card.
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February 21, 2013 11:35:15 PM

No my cards are 2x Powercolor HD7750 1gig ddr5 ram :) 
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February 21, 2013 11:40:36 PM

I can see people have similar mainboards here with a 900 series amd chip although mine has no integrated graphics
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February 22, 2013 12:56:45 AM

ok actually we have the same boards exactly and the other guy has the same 970 chip, maybe there is a weird issue with the 970 chip.
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February 22, 2013 1:07:07 AM

Dargonplay said:
Hi people, You'll Thank me so Hard for this But I got the solution for BSOD On Catalyst 13.1 or above.

The problem is with Microsoft loading an old driver for new hardware when you first load the OS.

Only needs a simple fix, yet almost impossible to find. Catalyst Install Manager - ATI HDMI Audio Device will add an Audio device rather than replace the HDMI Audio Device driver Microsoft loads at OS install time. Or the driver is ignored all together because Microsoft already loaded a driver at install time for that device.

When installing the Catalyst Control Center choose custom installation and exclude the "HDMI Audio driver" (Which is causing your system to get a pretty BSOD When installing) I recommend a clean Installation.



Did not work for me :( 
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February 22, 2013 11:45:36 PM

2959534,35,1772541 said:
Interesting... I think you're the first person to have this problem with a 7000 series card (unless you meant 6750). Pretty much every other person with this problem has a 5000 or 6000 series card.[/quotem sg]

Think I found more people having this issue with 7000 series cards just think they don't know it http://www.sevenforums.com/graphic-cards/274536-no-disp...
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February 25, 2013 8:17:18 PM

I wonder if AMD is even aware of this problem yet, and it they will ever fix it?
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February 27, 2013 12:20:03 AM

I wonder if AMD is even aware of this problem yet, and it they will ever fix it?



We are paying customers and we payed for working graphics, so they better fix it.
I let amd know through customer care thing they have, they emailed me and said we will investigate it soon and gave me a ticket number.
http://emailcustomercare.amd.com/ every one go here and tell them your problems the more that ticket them the more chance they will listen and help us with this problem, crysis 3 runs good on 13.1 but not so good on 12.10, so I have a choice remove a card and have 13.1 (shits me cause i purchased 2 cards for a reason) or have both with 12.10 and lose performance, not that crossfire works with crysis 3 enyways
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February 27, 2013 9:31:03 AM

kickthedamcat said:
ok actually we have the same boards exactly and the other guy has the same 970 chip, maybe there is a weird issue with the 970 chip.


I would like to confirm that I too have the same issue, and my setup is very much alike your setups.

ASUS M5A97-PRO
X-fire 6870

And that would be all the essentials. Although one guy had an intel mobo and 7870 (not crossfire). So this is really weird.
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February 27, 2013 8:45:23 PM

I think the Intel guy was experiencing a different issue. So every person has 970 chipset?

Hmmm. It does seem we all have 970 chipset and CrossfireX. AMD please fix this.
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February 27, 2013 11:59:11 PM

McAbre said:
I would like to confirm that I too have the same issue, and my setup is very much alike your setups.

ASUS M5A97-PRO
X-fire 6870

And that would be all the essentials. Although one guy had an intel mobo and 7870 (not crossfire). So this is really weird.


Did you let AMD know? I still have not had a reply except for the automated crap
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February 28, 2013 12:09:16 AM

I had a hell of a time with this, first I flashed my main board bios to the first original release and holy crap it would not post, a little research and I found the bios was not compatible with my fx processor so I grabbed an older processor the pc booted with same issue with graphic drivers, I think I flashed nearly all the bios roms from asus for my board and all had the same problem so i'm back on the latest, tried with chipset drivers and without, tried everything from this blog and others I even flashed the bios on my graphics card which almost bricked them but I was smart and backed up the vbios so was able to rescue it. :) 
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February 28, 2013 1:28:28 PM

Dargonplay said:
UPDATE: I totally fix the problem by skipping the HDMI Audio driver, but If you got integrated graphics, then you should try another Fix that worked for me in other computer with integrated graphics.

Try installing the integrated graphics card's drivers with Windows Update, after that just run the Catalyst 13.1 and Custom Install it skipping the HDMI Audio driver, this should work for all the people who have integrated graphics, somehow by installing your integrated graphics driver and the Catalyst 13.1 (Or whichever version is giving you problems) upon it is fixing the BSOD And all error messages you may get. (You can install Net framework 4 after, if you don't already have it.)

If you don't have integrated Graphics... Then I have no idea how to fix your problem, but most likely, integrated graphics have something to do with this problem (Disabling it from BIOS Or device manager won't work, tried countess times of differents manner, had to WASTE 3 days to find a fix that works for me)

And for the other guy, Sorry for "Your waste of time" but if you wanna fix it, you have to try, AMD Seems to not be aware of this.


this worked for me
uninstalled all amd wares/profiles
installed 12.11 cap2 -> no reboot -> install 13.1 ccc custom install w/ unchecking hdmi audio driver -> reboot

system specs
windows 7 ulti x64
xeon x3370 on biostar tpower i45 with dual radeon hd 6850s
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February 28, 2013 1:33:19 PM

Don't bother with drivers newer that 12.8 if you have 6000 series, i.e. with 12.10 my 6850 max. usage dropped to ~70 percent along with gaming performance (i.e. in Dirt 3 from ~42fps to ~31fps average) and with 13.1 I did not even try games as 3dsmax8 did not work at all with them.
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February 28, 2013 7:09:00 PM

Dargonplay said:
UPDATE: I totally fix the problem by skipping the HDMI Audio driver, but If you got integrated graphics, then you should try another Fix that worked for me in other computer with integrated graphics.

Try installing the integrated graphics card's drivers with Windows Update, after that just run the Catalyst 13.1 and Custom Install it skipping the HDMI Audio driver, this should work for all the people who have integrated graphics, somehow by installing your integrated graphics driver and the Catalyst 13.1 (Or whichever version is giving you problems) upon it is fixing the BSOD And all error messages you may get. (You can install Net framework 4 after, if you don't already have it.)

If you don't have integrated Graphics... Then I have no idea how to fix your problem, but most likely, integrated graphics have something to do with this problem (Disabling it from BIOS Or device manager won't work, tried countess times of differents manner, had to WASTE 3 days to find a fix that works for me)

And for the other guy, Sorry for "Your waste of time" but if you wanna fix it, you have to try, AMD Seems to not be aware of this.



OMG thank you sooooo much...worked like a charm....you're the man! :hello: 
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March 1, 2013 1:28:23 PM

i get the same problem acecpt on all driver versions not a good start for amd cards for me anyone fount a fix?
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