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Problem updating my ati mobility radeon 5650 drivers

Last response: in Graphics & Displays
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February 9, 2013 11:59:39 PM

Hello,

so ive been trying to update my drivers but with no luck, everytime i try to install the latest drivers from amd it just says incompitable software/hardware even tho i KNOW for sure i have the 5650, it says it in games, in dxdiag, and on my laptop stickers.
widnows 7 64 bit home premium
February 10, 2013 12:05:12 AM

uninstall ur drivers.and install the latest amd drivers.

i own the same videocard and works great

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February 10, 2013 8:18:29 PM

iceclock said:
uninstall ur drivers.and install the latest amd drivers.

i own the same videocard and works great

Nope, does not work
can you please link me to the driver u downloaded ?
this is just soo weird :pt1cable: 
Edit: never mind i fixed the problem, turnes out its a desktop card not a notebook card WTF, but yeah thanks for responding tho
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February 11, 2013 2:25:45 AM

well im using a gateway nv59 and got the 5650. seems like u got hardware issues possibly.

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February 11, 2013 2:41:23 AM

iceclock said:
well im using a gateway nv59 and got the 5650. seems like u got hardware issues possibly.

thats weird, because the drivers provided with the computer work fine, and in device maneger/games/even the auto detect thing from amd says i have 5650 and when i click on download it downloads the files and then says incopatable hardware/software
could it be because i have switchable graphics ?
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February 11, 2013 8:56:57 PM

i really dunno. i just know i got the correct 5650 drivers

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February 11, 2013 9:17:02 PM

iceclock said:
i really dunno. i just know i got the correct 5650 drivers

Alright thanks for the help mate
live long and prosper LOL
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February 11, 2013 10:38:35 PM

worst case scenario do a reinstall of windows

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February 12, 2013 9:32:01 PM

iceclock said:
worst case scenario do a reinstall of windows

I actually did that, got a new hard drive cuz my old one faild.
i did some googling and found out it has something to do with the fact that i have a switchable graphics (intel 4000) and the amd 5650 any info regarding switchable graphics drivers ?
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February 12, 2013 9:37:57 PM

go in bios and disable the 4000?

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a b \ Driver
February 12, 2013 10:25:08 PM

First and foremost, if your system is a laptop, then you do not have a desktop version of the graphics card. Second, oft-times, your laptop manufacturer will use a specifically tweaked version of a mobile graphics card (to allow for variances in heat dissipation, cooling solutions, power consumption, etc...). These "tweaked" versions often require very specific drivers from your laptop manufacturer.

If the mobility drivers from AMD result in the Incompatible Hardware error message, then you should be able to directly download them from your manufacturer (Gateway) based on your laptop model number.

If that fails, then you should probably be looking an uninstall using a driver cleaner like CCleaner and then a re-install of the latest Gateway/Windows 7 Drivers.

-Wolf sends
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February 12, 2013 10:42:22 PM

good advice.

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February 13, 2013 3:41:49 AM

Wolfshadw said:
First and foremost, if your system is a laptop, then you do not have a desktop version of the graphics card. Second, oft-times, your laptop manufacturer will use a specifically tweaked version of a mobile graphics card (to allow for variances in heat dissipation, cooling solutions, power consumption, etc...). These "tweaked" versions often require very specific drivers from your laptop manufacturer.

If the mobility drivers from AMD result in the Incompatible Hardware error message, then you should be able to directly download them from your manufacturer (Gateway) based on your laptop model number.

If that fails, then you should probably be looking an uninstall using a driver cleaner like CCleaner and then a re-install of the latest Gateway/Windows 7 Drivers.

-Wolf sends

Thanks for responding. do you mean a total uninstall of all computer drivers ?
Both drivers from gateway and amd are not working for me, the gateway ones give me an error after the install and the amd ones say incompatible plus the gateway ones are from 2011, which isnt exactly what i am looking for
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February 13, 2013 9:30:16 AM

have u considered just reinstalling windows?

also what model is ur computer. i can link u to the proper drivers.

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a b \ Driver
February 13, 2013 12:01:41 PM

Quote:
Thanks for responding. do you mean a total uninstall of all computer drivers ?

No. Just uninstall the graphic card drivers. Standard Windows graphic drivers will do until you can get the correct specific drivers installed.

Quote:
Both drivers from gateway and amd are not working for me, the gateway ones give me an error after the install and the amd ones say incompatible

I figured the drivers from AMD would be incompatible and I'm not certain the drivers you downloaded from Gateway were the correct ones.

Quote:
plus the gateway ones are from 2011, which isnt exactly what i am looking for

Such is the life of laptop owners.

@IceClock
Quote:
have u considered just reinstalling windows?

The OP has already stated that s/he's done this.

Please provide us with the exact model number of your laptop and IceClock or I (any anyone else in the forum) can provide you with either a link or instructions on how to get the correct drivers for your laptop.

Once you have the drivers, try to install them immediately.

If that fails, try to boot your system into safe mode and then try to install the drivers.

If that fails, download and install CCleaner. Boot into safe mode and remove the graphic card drivers only. Reboot again into safe mode and then try to install the drivers.

If that fails, I would try to do another fresh install of Windows and try to install the Gateway downloaded drivers one last time.

If ALL of that fails, perform a system restore to factory defaults.

-Wolf sends
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February 13, 2013 10:58:32 PM

well i can say that i own the nv59 laptop and got the ati tool to autodetect.

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February 13, 2013 11:38:58 PM

iceclock said:
have u considered just reinstalling windows?

also what model is ur computer. i can link u to the proper drivers.

Like i said before, i got my a new harddrive less than a week ago, i was having the same problem before aswell !
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February 13, 2013 11:42:36 PM

Wolfshadw said:
Quote:
Thanks for responding. do you mean a total uninstall of all computer drivers ?

No. Just uninstall the graphic card drivers. Standard Windows graphic drivers will do until you can get the correct specific drivers installed.

Quote:
Both drivers from gateway and amd are not working for me, the gateway ones give me an error after the install and the amd ones say incompatible

I figured the drivers from AMD would be incompatible and I'm not certain the drivers you downloaded from Gateway were the correct ones.

Quote:
plus the gateway ones are from 2011, which isnt exactly what i am looking for

Such is the life of laptop owners.

@IceClock
Quote:
have u considered just reinstalling windows?

The OP has already stated that s/he's done this.

Please provide us with the exact model number of your laptop and IceClock or I (any anyone else in the forum) can provide you with either a link or instructions on how to get the correct drivers for your laptop.

Once you have the drivers, try to install them immediately.

If that fails, try to boot your system into safe mode and then try to install the drivers.

If that fails, download and install CCleaner. Boot into safe mode and remove the graphic card drivers only. Reboot again into safe mode and then try to install the drivers.

If that fails, I would try to do another fresh install of Windows and try to install the Gateway downloaded drivers one last time.

If ALL of that fails, perform a system restore to factory defaults.

-Wolf sends

First of all, I own Gateway ID79c with intel core i3 and ati mobility radeon hd 5650
second of all i have tried uninstalling drivers and then installing the ones from amd ( i uninstalled by clicking on repair then uninstall)
third of all, i would like to thank both you and iceclock for trying to help me, i appreciate it, i really do
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a b \ Driver
February 14, 2013 2:18:06 AM

Gateway VGA driver for ID79C laptop

If you scroll down to the VGA section, you should see a download for "VGA Driver (Radeon HD 5850 /5650/5470/6550M)". This is the driver you need. Yes, it's from August, 2011, but newer drivers direct from AMD are not compatible. As I said, such is the life of laptop owners (of which I am one).

-Wolf sends
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February 14, 2013 2:50:29 AM

Wolfshadw said:
Gateway VGA driver for ID79C laptop

If you scroll down to the VGA section, you should see a download for "VGA Driver (Radeon HD 5850 /5650/5470/6550M)". This is the driver you need. Yes, it's from August, 2011, but newer drivers direct from AMD are not compatible. As I said, such is the life of laptop owners (of which I am one).

-Wolf sends

I have tried those drivers. gives me an error for the driver installation part but all other things get successfully installed
jesus christ i need a desktop
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February 14, 2013 9:54:53 AM

reinstall windows sounds like u got a corrupted windows installation

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February 14, 2013 5:15:12 PM

iceclock said:
reinstall windows sounds like u got a corrupted windows installation

i will try that.
maybe ill just install my copy of windows and not the one that came with the computer
thanks for the help
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February 14, 2013 5:15:24 PM

iceclock said:
reinstall windows sounds like u got a corrupted windows installation

i will try that.
maybe ill just install my copy of windows and not the one that came with the computer
thanks for the help
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February 15, 2013 1:34:33 AM

sounds good cheers.

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!