Why cant i remote connect using cisco vpn

I am not able to remote access my work computer from my new Samsung Laptop. I was finally able to install the VPN software, but the remote access does not work on my new machine; however, it works on my old HP machine.
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  1. is your new pc 64 bit have had some intresting time with this needs diffrent client and server end as far as iknow might be wrong but know are work as diffrent passwwords for the 64bit ver. i tent to use a xp32bit virtualbox for remote access just to make life simple
  2. I have no choices other than using the Cisco VPN software provided by my office. How do I know if my new computer is 64 bit?
  3. I discovered it was the antivirus software.
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