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How do i troubleshoot the blackscreen

Last response: in Graphics & Displays
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February 12, 2013 8:40:06 AM

My laptop screen it starts well and it gives me an option to type my password but afterwards the screen become black whereby you can't see icons only a mouse pointer i even tried to repair but no luck. hp g62 that is the model
February 13, 2013 5:56:13 PM

Since you are having problem with graphic display follow these steps

=> Go to safe mode and uninstall the Graphic drivers
=> restart the laptop and install GMA drivers from the intel CD
=> If the display is still not responding then the problem must be with the OS due to some corrupt Win32 files and you will have to contact Microsoft for a new licence copy

Good luck
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