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XFX Radeon HD7850 Black screen during boot

Last response: in Graphics & Displays
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February 14, 2013 6:50:28 PM

Hey everyone,

Revently I bought an XFX HD7850 and I've been using it for about 2 weeks now, it's been working flawlessly. But today while gaming my whole build shut down (Nothing was overheating as I had CPUID HWmonitor visible as I was still monitoring temps) it wasn't going above 52 Deg C

When I turned my PC back on the monitor turned on for about 3 seconds then went black, stating no input. I tried putting my old 7770 in and it worked fine and everything loaded without any issues.

but I can't seem to find what the caused the problem with my 7850. The only thing that has changed today was that I installed a fan controller and an update to MSI Afterburner.

I've tried removing all drivers, uninstalling afterburner & reset all my bios settings but I'm still getting the same problem.

Any idea what may be have caused this problem and if its something I am able to fix?

My build:

Motherboard: Gigabyt 990FXA-UD3
CPU: AMD FX-8350 @ 4.1 GHz
Cooler: Cooler Master Hyper 212 Evo
PSU: Corsair TX850
RAM: 2x4gb Corsair Vengeance LP 1600 mhz
GPU: XFX HD7850 (the one that became faulty)
OS: Windows 7 Home Premium

If there is any information I have missed out, let me know and I'll get back to you as soon as I can.

Cheers
a c 133 U Graphics card
February 14, 2013 7:27:56 PM

Now when your computer goes black does this happen when you restart your computer as well are you not getting display then? Or does this happen while you game and then goes black?
February 14, 2013 7:31:07 PM

All that happens when I turn my computer on is that it displays the boot menu (enter BIOS/Q-flash ETC) for roughly 3 seconds then the screen goes blank. I'll work on getting a video up displaying my problem.
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a c 133 U Graphics card
February 14, 2013 8:02:31 PM

Oh okay cool! Yea that is very odd...
a c 133 U Graphics card
February 14, 2013 8:06:10 PM

That is just weird it looks like it goes into some power saving mode or something along those lines.
a c 133 U Graphics card
February 14, 2013 8:06:48 PM

Have you contact XFX regarding this issue.
February 14, 2013 8:16:19 PM

I have just submitted a support ticket to them
a c 191 U Graphics card
February 14, 2013 8:23:03 PM

Check the cable between the card and monitor. Use a different port on the card (if available, e.g. the other DVI). Recheck your BIOS and make sure it is set to initialize your PCI Express graphics adapter first (may be called PEG).
February 14, 2013 8:29:09 PM

Onus said:
Check the cable between the card and monitor.


I've used the same cable with a different graphics card and it works.

Onus said:
Use a different port on the card (if available, e.g. the other DVI).


I tried using a DVI-D to HDMI cable and the same issue remained

Onus said:
Recheck your BIOS and make sure it is set to initialize your PCI Express graphics adapter first (may be called PEG).


This I have not tried and I will try right now.

Thanks a lot for your suggestions mate
a c 133 U Graphics card
February 14, 2013 8:31:12 PM

Yea that may be something to look into however his other card worked. So that puzzles me. Maybe a different slot but even then I have no idea.
a c 191 U Graphics card
February 14, 2013 8:46:40 PM

Ok, you've ruled out a loose cable then, which means if the monitor is going into power-save mode, the card isn't sending a signal.
btw I apologize if I've overlooked something indicated in your video; I'm at work where YouTube is blocked.
a c 133 U Graphics card
February 14, 2013 8:57:04 PM

His monitor led just blinks blue when it should be on the windows logo screen booting. And you just see a black screen and his screen indicating that its a analog signal and stops.
February 14, 2013 9:00:52 PM

bigshootr8 said:
I found this which may be helpful as well it goes into some of the trouble shooting tips mentioned above.
http://tips4pc.com/articles/computer%20troubleshooting/...


Thanks, I'll have a read through that and see if anything helps.

I tried what you suggested Onus and that problem still remained, I'll look search around to see if there is any information about the card entering power save during boot.

Cheers

February 14, 2013 9:01:49 PM

bigshootr8 said:
His monitor led just blinks blue when it should be on the windows logo screen booting. And you just see a black screen and his screen indicating that its a analog signal and stops.


Exactly this. The blinking blue LED is normal on this monitor when the PC is turned off.

February 14, 2013 9:59:09 PM

Looked around and can't find anything about the card going into power save during boot. I guess all I can do is wait for a response from XFX and probably end up sending it back to Scan.co.uk.

Thanks a lot for the response's. I greatly appreciate the effort.

Cheers.
a c 133 U Graphics card
February 14, 2013 10:00:45 PM

yea no problem man and hey if you can RMA to scan.uk that may be the better option I would hate to fall back on a manufacture warranty that normally puts you out of a card for a while.
February 23, 2013 2:45:41 AM

I received the XFX Core Radeon 7850 2gb (FX-785A-CNL4 v2.0) from my wife for christmas. Placed it in my new build (same mobo as you, AMD 8150 OC w/ ET6 to 4.2, Same CPU cooler as you in my Antec 900, Samsung 840 Pro 250GB SSD, 16 GB Patriot Gamer 1600 RAM, Seasonic x750 PSU, Win 7 Professional).

I was quite pleased initially. Then I noticed that whenever my system would come up from sleep mode many of my screens would look like I wes viewing them through a kaleidescope in pastel hues (I'll try to attach a photo link later). Then on Jan 13 (just over 2 weeks of use) I was closing my gaming client and my system went dead: black screen, system power went off and wouldn't turn back on. My system would work fine w/ my old GPU, but wouldn't even boot w/ the XFX card. I RMA'd it and received notice from XFX customer service on Jan 22 that it was a "faulty" card. I received their replacement on Jan 25.

With the replacement card I noticed right away that I would get the kaleidoscope effect again when my system would wake from sleep mode. Then today (Feb 22) my card crashed again. I did not download software to monitor GPU temps, but my CPU temps run at 34 under heavy gaming, and topped out at 41 w/ Prime95. With the airflow through my case and ambient temps the last few months I'm quite confident that my GPU temps aren't climbing too high. I'm still waiting on XFX's response to this ticket but am scratching my head wondering if there is something with my system causing the problem. However, my old Nvidia 440 GT runs nicely on this system and wakes up without the added flair, and thats after several years of abuse on my old system . . .

In another thread someone mentioned that I may need better OVP from my PSU, but I cannot seem to find a way to quantify this from one PSU to another and feel like the reviews are favorable for my PSU. Any illucidation on this would be greatly appreciated.



The biggest lesson learned thus far is not to cash in rebates on hardware. I could have RMA'd this with Newegg for quicker support. And that $20 rebate was spent on S&H the first go round.

February 23, 2013 7:11:18 PM

Same *** i guess for me.
-__-
Rosewill Challenger|i5-3570k|Gigabyte UD5H-WB|Hyper 212 EVO|G.Skill X Ripjawx (8gbx2)|XFX Radeon 7850 1GB (FX-785A-ZNFC)|SSD: OCZ aglity 4 64FB| HDD: Seagate Barracuda 1TB |Corsair TX650W -(CMPSU 650-TX)|Win 7 Home Premium|
I had starcraft II while i was away, came back about to exit SC II. Computer just shut off, then booted up.... Then, it loaded bios screen normal,... then windows 7 load icon, after that black screen basically and monitor went to sleep mode.
I tried updating newer driver didn't work. 3 months on the card =[, WHYYYYYYY... Tried different PCI-E, same issue tried hdmi or dvi same thing. T_____T
August 9, 2013 9:02:26 PM

Hey man yeah I'm having the same problem as you in the same time as you haha my card only lasted a week seems like this issue is a pretty big problem with a lot of people that use xfx... Man your story is exactly what happened with mine >:( 
!