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Can't open Catalyst Control Center

Last response: in Graphics & Displays
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February 14, 2013 10:14:42 PM

Hello, I have an ATI Mobility Radeon HD 5470 512MB on my laptop, and have not been able to open Catalyst Control Center (I only need it for the overscan options so I can use my external Samsung monitor via HDMI). I thought that the drivers were out of date and used AMD Catalyst software to check. After going through all the steps, I ended up getting BSOD. I rolled back my drivers tried updating through Device Manager to find out that the drivers were already up to date. Does anyone know the cause of this or have any other alternatives? It seems like CCC is the only way to change overscan/underscan settings.

Here is a screenshot of what I see.

More about : open catalyst control center

February 14, 2013 11:46:07 PM

You may need to go online and download the latest version of CCC for your video card, uninstall your current version, and then install the new download and try again. Let me know if this works. If not, we'll take it from there.
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February 15, 2013 1:42:44 AM

Thanks for the quick response,

Unfortunately, I am still getting the error when opening. I uninstalled CCC through the AMD Catalyst Install Manager, reinstalled the Cataylst software and did a custom installation and only chose to install CCC.
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a b \ Driver
February 15, 2013 1:47:27 AM

for the laptop you have to go at the maker link for the driver .
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February 15, 2013 1:54:15 AM

What you did was install the wrong version of catalyst. I got this when I accidentally installed the desktop drivers instead of the mobile drivers. Uninstall the drivers you already installed then follow these steps.

Step 0: Go to http://support.amd.com/us/gpudownload/Pages/index.aspx

Step 1: Select "Notebook Graphics" from the first dropdown.

Step 2: Select "Radeon HD Series" from the second dropdown.

Step 3: Select "Mobility Radeon HD 5xxx Series" from the third dropdown.

Step 4: Select your OS from the 4th dropdown.

Step 5: Click "Display Results"

Step 6: Choose "Catalyst Software Suite"

Step 7: Install and Reboot
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February 15, 2013 2:24:21 AM

scout_03 said:
for the laptop you have to go at the maker link for the driver .

What do you mean exactly? The driver is already up to date, and I chose what matched the laptop on AMD's before downloading the AMD Software Suite.
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February 15, 2013 2:29:13 AM

DiaSin said:
What you did was install the wrong version of catalyst. I got this when I accidentally installed the desktop drivers instead of the mobile drivers. Uninstall the drivers you already installed then follow these steps.

Step 0: Go to http://support.amd.com/us/gpudownload/Pages/index.aspx

Step 1: Select "Notebook Graphics" from the first dropdown.

Step 2: Select "Radeon HD Series" from the second dropdown.

Step 3: Select "Mobility Radeon HD 5xxx Series" from the third dropdown.

Step 4: Select your OS from the 4th dropdown.

Step 5: Click "Display Results"

Step 6: Choose "Catalyst Software Suite"

Step 7: Install and Reboot

Thanks for the response, but I double checked everything before downloading the second time and no luck. It seems to be a pretty common problem after researching around.
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a b \ Driver
February 15, 2013 2:30:41 AM

some driver do not work from amd on laptop did you check if your model is on the spport list that why i suggest you to use the maker one .
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a b \ Driver
February 15, 2013 2:37:04 AM

that what i got after display result you have to use the detect tool . also see at bottom the toshiba ,sony vaio ,panasonic are not compatible with that tool .
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