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Lexmark pro900 series

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March 8, 2012 12:25:25 PM

When using my IMac, the printer always show media jam and low ink even when it has ink and there is now media jam will not print. We have a PC that will still work during this time.

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March 9, 2012 10:09:54 PM

Bill Hatton said:
When using my IMac, the printer always show media jam and low ink even when it has ink and there is now media jam will not print. We have a PC that will still work during this time.



Please make sure that your printer firmware is updated. Please visit the Lexmark website to download and install the Lexmark Pro900 Series Firmware Update. The update will addresses the problem where the printer is having trouble recognizing ink levels and it will also help improve your printer's overall performance.

Should you need further assistance, please contact us through email at lxklistens@lexmark.com or chat with one of our customer advocates at http://bit.ly/boldchat (available Monday - Friday (US: 4:00am - 7:00pm EST; UK: 9:00am - 11:00pm GMT)). We'd be glad to assist you.
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March 20, 2012 9:14:19 AM

Best answer selected by Bill Hatton.
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