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My laptop stopped connecting to wireless network but others can

Tags:
  • Connectivity
  • Laptops
  • Wireless Router
  • Connection
  • Wireless Network
  • Wireless Connections
  • Wireless Networking
Last response: in Wireless Networking
Anonymous
March 18, 2012 12:49:45 PM

My HP laptop will not connect to our wireless router. It was fine but now it just stopped connecting. It says wireless connections are available but will not connect to ours. My husband's laptop has not been affected.

We have tried everything: resetting the router (multiple times), reinstalling the router. I have not tried to connect anywhere else yet but that is something I am going to try today. What could have happened to the laptop for it to suddenly stop connecting?

More about : laptop stopped connecting wireless network

September 5, 2012 10:09:45 PM

You might've switched off the wireless button. There's a key button, above the number 2 key button and it looks like a TOWER. Click that or the F2 button
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October 28, 2013 10:10:31 AM

no thats not the problem i have already tried that
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March 8, 2014 12:10:19 PM

I just bought a brand new hp envy laptop a month ago. It worked for a week and then wouldn't connect to my wifi. Both our tablets worked so I sat and troubleshooted from them for 2 days. Checked driver updates and all sorts of bs trouble shooting. disconnected our router. Called our ISP. Still no change. I decided to take it for a ride. I sat in the mcdonalds parking lot and connected quickly and connection was perfect. sent a few msgs and came back home. unplugged our router completely. DISABLED the wifi on our the laptop. Plugged the router in again and enabled the wifi on hp. took a minute, and i let the laptop find the new signal from the router on it's own. IT WORKED! haven't had an issue for the last 2 weeks. During my adventures on google trying to figure this out i ran into soooo many thread regarding hp's and wifi. Some were fixed through random different actions. But most were not figured out. There seems to be a huge problem. If your computer is not picking up wifi anywhere and you're sure your drivers are up to date and your wifi in enabled correctly, i read some have used a wifi tongle and it works just fine. hope this helps the next crazy manic google searcher.
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March 30, 2014 3:59:47 PM

LunaC said:
I just bought a brand new hp envy laptop a month ago. It worked for a week and then wouldn't connect to my wifi. Both our tablets worked so I sat and troubleshooted from them for 2 days. Checked driver updates and all sorts of bs trouble shooting. disconnected our router. Called our ISP. Still no change. I decided to take it for a ride. I sat in the mcdonalds parking lot and connected quickly and connection was perfect. sent a few msgs and came back home. unplugged our router completely. DISABLED the wifi on our the laptop. Plugged the router in again and enabled the wifi on hp. took a minute, and i let the laptop find the new signal from the router on it's own. IT WORKED! haven't had an issue for the last 2 weeks. During my adventures on google trying to figure this out i ran into soooo many thread regarding hp's and wifi. Some were fixed through random different actions. But most were not figured out. There seems to be a huge problem. If your computer is not picking up wifi anywhere and you're sure your drivers are up to date and your wifi in enabled correctly, i read some have used a wifi tongle and it works just fine. hope this helps the next crazy manic google searcher.


Actually, I bought a USB wifi devic the and now my Internet always works fine.. Though I am still uncertain why the router rejects my laptop's built in wifi
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August 19, 2014 6:55:05 PM

ARobertson1956 said:
no thats not the problem i have already tried that



i've been having the same problem. i'm on windows 8 but hopefully this works for you. open up the avaialble connections where you choose which networks to connect to and right click on your homes connection. choose the option "forget connection" if an option and then try connecting and input your password and it should let you in :) 

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September 4, 2014 6:02:08 PM

No solution but I am very annoyed here, I filled in this question then had to register and my information is now lost!!! So starting again, angrily!! and may not now say exactly what I typed before, I had the same problem, the laptop was sat there minding it's own business and suddenly stopped connecting. It would not reconnect, ditto the above question from Anonymous. This carried on for 8 hours then just as suddenly it connected!!!!!! I did nothing and none of the posted suggestions were of any help. Another laptop sat side by side with this one had no such difficulty and stayed connected. Is the software/hardware getting to clever/complex and doing it's own thing? Have the experts no real clue as to what is happening? These forums /posts are full of amateur comments with no real knowledge appart from guessing/suck it and see. Will some real experts post some constructive and useful/viable/helpful answers?
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September 12, 2014 3:32:03 AM

Thanks for the information. Looks like there are many people in the same boat. Unfortunately it happened, but fortunately, so far, just the once. I hate things occuring for no good reason and without there seeming to be a ready solution. I suppose systems and software are becoming so complex that nobody can foresee all the possible interactions that might come together to cause a glitch.

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November 15, 2014 4:06:37 PM

LunaC said:
I just bought a brand new hp envy laptop a month ago. It worked for a week and then wouldn't connect to my wifi. Both our tablets worked so I sat and troubleshooted from them for 2 days. Checked driver updates and all sorts of bs trouble shooting. disconnected our router. Called our ISP. Still no change. I decided to take it for a ride. I sat in the mcdonalds parking lot and connected quickly and connection was perfect. sent a few msgs and came back home. unplugged our router completely. DISABLED the wifi on our the laptop. Plugged the router in again and enabled the wifi on hp. took a minute, and i let the laptop find the new signal from the router on it's own. IT WORKED! haven't had an issue for the last 2 weeks. During my adventures on google trying to figure this out i ran into soooo many thread regarding hp's and wifi. Some were fixed through random different actions. But most were not figured out. There seems to be a huge problem. If your computer is not picking up wifi anywhere and you're sure your drivers are up to date and your wifi in enabled correctly, i read some have used a wifi tongle and it works just fine. hope this helps the next crazy manic google searcher.


Thank you so much! This solution worked like a charm!! I had tried so many different things and this finally worked!! Thank you again!
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November 15, 2014 5:28:53 PM

The solution to my problem was to return the laptop under warranty for repair. After checks of the software over the phone, including deleting everything and going back to the as delivered settings, it was deduced that the hardware was faulty, the blue tooth and wireless electronics had failed. The laptop has just been returned so now I will have to reload all my added programmes and hope the problem has been cured.
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November 22, 2014 8:36:06 AM

Stylishlib said:
LunaC said:
I just bought a brand new hp envy laptop a month ago. It worked for a week and then wouldn't connect to my wifi. Both our tablets worked so I sat and troubleshooted from them for 2 days. Checked driver updates and all sorts of bs trouble shooting. disconnected our router. Called our ISP. Still no change. I decided to take it for a ride. I sat in the mcdonalds parking lot and connected quickly and connection was perfect. sent a few msgs and came back home. unplugged our router completely. DISABLED the wifi on our the laptop. Plugged the router in again and enabled the wifi on hp. took a minute, and i let the laptop find the new signal from the router on it's own. IT WORKED! haven't had an issue for the last 2 weeks. During my adventures on google trying to figure this out i ran into soooo many thread regarding hp's and wifi. Some were fixed through random different actions. But most were not figured out. There seems to be a huge problem. If your computer is not picking up wifi anywhere and you're sure your drivers are up to date and your wifi in enabled correctly, i read some have used a wifi tongle and it works just fine. hope this helps the next crazy manic google searcher.


Thank you so much! This solution worked like a charm!! I had tried so many different things and this finally worked!! Thank you again!


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November 22, 2014 8:37:53 AM

This help fixed it for me. Thank you
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December 4, 2014 7:36:47 PM

Similar problem solved by hard setting the wireless channel!

I had similar problems detecting my Wifi connection at time from my laptop. The issue was that the router (a relatively new one) was using a channel not supported by my laptop WLAN card.

The router channel selection was set to Auto and the current channel was set to 13 where as my laptop does not even support channel 13.

To check the channel setting on your Wifi router: Go to the router configuration (usually 192.168.1.1), go to the Wireless option and look for an option which deals with Channels. If this is set to auto, you should usually see which Channel your router is using.

To check the channel setting for your Laptop WLAN card (Windows 7):
1. Go to "Network and Sharing Center" in Control Panel
2. Click on Change Adapter Settings
3. Right click the WLAN device and select Properties
4. In Networking tab, click on Configure
5. In Advanced tab, go to WZC IBSS Channel Number property and look at the value.
6. If this value differs from your router value, you might have trouble detecting the Wifi connection.

You can use a utility called inSSIDer or an android app called Wifi Analyzer as well, to find out which channel your router is using. You can then switch to manual selection of channel on router and select an appropriate channel which is supported by both your router and laptop.

Hope this helps!
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December 13, 2014 12:28:22 PM

chrismma said:
ARobertson1956 said:
no thats not the problem i have already tried that



i've been having the same problem. i'm on windows 8 but hopefully this works for you. open up the avaialble connections where you choose which networks to connect to and right click on your homes connection. choose the option "forget connection" if an option and then try connecting and input your password and it should let you in :) 



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December 29, 2014 5:33:21 AM

Right click on My computer and go to manage
Go to Device manager
In Network Adapters, there should be a wireless adapter, uninstall it by right clicking on that but make sure you've unchecked 'Delete the driver software for this device'
After this, Acion -> Scan for hardware changes
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January 10, 2015 6:47:41 PM

LunaC said:
I just bought a brand new hp envy laptop a month ago. It worked for a week and then wouldn't connevct to my wifi. Both our tablets worked so I sat and troubleshooted from them for 2 days. Checked driver updates and all sorts of bs trouble shooting. disconnected our router. Called our ISP. Still no change. I decided to take it for a ride. I sat in the mcdonalds parking lot and connected quickly and connection was perfect. sent a few msgs and came back home. unplugged our router completely. DISABLED the wifi on our the laptop. Plugged the router in again and enabled the wifi on hp. took a minute, and i let the laptop find the new signal from the router on it's own. IT WORKED! haven't had an issue for the last 2 weeks. During my adventures on google trying to figure this out i ran into soooo many thread regarding hp's and wifi. Some were fixed through random different actions. But most were not figured out. There seems to be a huge problem. If your computer is not picking up wifi anywhere and you're sure your drivers are up to date and your wifi in enabled correctly, i read some have used a wifi tongle and it works just fine. hope this helps the next crazy manic google searcher.


Thank you it did help, I have the problem the other way around... At home it's fine and I can connect it to my phone also but not to any public wifis... Such as premier inn or other bed & breakfast places. I haven't figured it out properly yet, but I'm on it. See what happens. Oh mine is an Asus btw... But I saw as well loads of hp having this problem. Thanks
Kami
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February 8, 2015 6:37:55 PM

I had this exact same problem and FIXED IT! Every other computer, phone, tv & tablet in my home would connect to the network without a problem but my laptop randomly just stopped being able to connect, while at the same time my laptop had no issues connecting to other networks. Drove me nuts. I called my ISP, microsoft and Acer only to fix it myself. I plugged my laptop into the back of the router directly with a Ethernet cord and while it was connected with the cord I also connected to the wireless network. Viola, it connected and I haven't had any other issues since. Computers and networks get so weird sometimes and really all they need is to be able to "talk" to one another for a few seconds and they are able to fix their problems. Try that and see if it works for you too.
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March 13, 2015 7:32:00 PM

ClaireYangg said:
You might've switched off the wireless button. There's a key button, above the number 2 key button and it looks like a TOWER. Click that or the F2 button


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March 13, 2015 7:33:01 PM

What a dumb error. Never use that switch but apparently did. Tried all normal checks first
Thanks
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March 15, 2015 2:18:06 PM

Hi All,
today i had the same problem when the service person tried to reset the router configuration. Initially I was able to connect, due to some DSL problem which happened suddenly, the service person had to reset modem to factory settings and as he still faced DSL issue, he continue checking from the exchange and left the modem settings and finally it worked and I was able to connect to internet.

But, my wifi connectivity is lost on only my laptop. Other devices worked fine. I was trying soo many things and finally, in this page I got the solution. As mentioned in previous posts, the channel frequency caused the problem.

My laptop WZC configuration is 11(40MHz-U), but the model is having configuration as Auto scan with 20MHz. I tried selecting "20MHz/40MHz" option and it worked like charm. Thanks to this post.

And who ever is having the same problem try the solution of updating the frequency and channel. in my case, channel didn't cause problem, but the frequency has.

Thank you people.
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March 19, 2015 3:47:43 AM

Anonymous said:
My HP laptop will not connect to our wireless router. It was fine but now it just stopped connecting. It says wireless connections are available but will not connect to ours. My husband's laptop has not been affected.

We have tried everything: resetting the router (multiple times), reinstalling the router. I have not tried to connect anywhere else yet but that is something I am going to try today. What could have happened to the laptop for it to suddenly stop connecting?

Try put the ethernet cable for 1-2 days
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March 19, 2015 5:12:32 AM

Anonymous said:
My HP laptop will not connect to our wireless router. It was fine but now it just stopped connecting. It says wireless connections are available but will not connect to ours. My husband's laptop has not been affected.

We have tried everything: resetting the router (multiple times), reinstalling the router. I have not tried to connect anywhere else yet but that is something I am going to try today. What could have happened to the laptop for it to suddenly stop connecting?


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March 19, 2015 5:29:34 AM

I had the same issue with a pavillion g6 it drove me completely bonkers i was cleaning the rubbish software that had managed to install itself on her system. I tried everything i could find. what was strange was ethernet cable worked fine as did the laptop wi fi sitting next to it {my own} the pavillion said it was connected to my wi fi but i had the yellow triangle and no internet access. I restored the system, i booted to last good configuration,i went on the hp website and downloaded the wi fi drivers, i even tried every channel on my wi fi router, i tried driverpacks for alternatives, and countless other things too long to write but what did it for me was to uninstall the wi fi adapter driver reboot and wait for it to re-install and boom all good.I joined this community just to post this hopefully to spare others the frustration...update sorry i assumed everybody would know how to do that for those that dont this is on windows7 but should be similar on 8.1 etc.
start
right click computer
manage
device manager
double click network adapters
right click wi fi adapter
uninstall
reboot making sure windows update is on and you have a wired internet connection to allow your wi fi drivers to re-install
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April 13, 2015 6:41:10 PM

My laptop for some reason stopped working wireless. My roommate is in charge of all the router/etc with a complicated setup. It's also not always reliable so sometimes use a cord. It'd been a few days since I went wireless and am not sure what happened, other than power went out from storm the other night. But since wireless was still on my phone and tablet, knew it had to just be my laptop. Finally searched WiFi in control panel. Troubleshooting option comes up "Find & fix networking and connection problems." I ran that and was hopeful when it said resetting wireless drive, but then it went to a screen about turning router or modem on and off. My roommate s setup is so complicated that I clicked no and was going to ask him later...but then I was happy to see that the wireless did indeed reset. If yours isn't working yet others are connected, definitely try this simple solution first. I have Windows 8.
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April 15, 2015 11:03:09 AM

Anonymous said:
My HP laptop will not connect to our wireless router. It was fine but now it just stopped connecting. It says wireless connections are available but will not connect to ours. My husband's laptop has not been affected.

We have tried everything: resetting the router (multiple times), reinstalling the router. I have not tried to connect anywhere else yet but that is something I am going to try today. What could have happened to the laptop for it to suddenly stop connecting?


Hi! I too faced this problem when windows updated. My laptop wont connect to the home router but detect all others.

**Solution to this problem is to do the traditional disable/enable steps :
1) Go to control panel -> network settings.. then find "Change adapter settings".
2) Right-click WiFi and disable.
3) Once disabled, right-click and enable.

Done! It worked for me. Hope you have a nice day :) 
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April 18, 2015 10:16:46 PM

Hello! One possible solution that worked for me is removing any type of anti-virus solution that you have installed.Restart your system and you should be fine! Good Luck!
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April 21, 2015 10:17:00 PM

Had the same problem with win 7 on a Hp Laptop. Could not connect WiFi to my Modem.
After scrolling though blogs over many days saw something about Zone Alarm stopping it.
Delete Zone Alarm . Bingo it now works.
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May 19, 2015 10:46:12 AM

Anonymous said:
My HP laptop will not connect to our wireless router. It was fine but now it just stopped connecting. It says wireless connections are available but will not connect to ours. My husband's laptop has not been affected.

We have tried everything: resetting the router (multiple times), reinstalling the router. I have not tried to connect anywhere else yet but that is something I am going to try today. What could have happened to the laptop for it to suddenly stop connecting?


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May 19, 2015 10:48:00 AM

Hello,

Try this 1

1) First make sure that your wireless connection is not disabled.

Click on Start --> In search box, OR click on windows key + R key, type ncpa.cpl and press Enter

"Network Connections" window will be opened. If you find your wireless

connection icon in grey color then right-click on it and select "Enable".

2) Check your SSID and the security key.

Good Luck
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June 4, 2015 5:16:57 PM

Stylishlib said:
LunaC said:
I just bought a brand new hp envy laptop a month ago. It worked for a week and then wouldn't connect to my wifi. Both our tablets worked so I sat and troubleshooted from them for 2 days. Checked driver updates and all sorts of bs trouble shooting. disconnected our router. Called our ISP. Still no change. I decided to take it for a ride. I sat in the mcdonalds parking lot and connected quickly and connection was perfect. sent a few msgs and came back home. unplugged our router completely. DISABLED the wifi on our the laptop. Plugged the router in again and enabled the wifi on hp. took a minute, and i let the laptop find the new signal from the router on it's own. IT WORKED! haven't had an issue for the last 2 weeks. During my adventures on google trying to figure this out i ran into soooo many thread regarding hp's and wifi. Some were fixed through random different actions. But most were not figured out. There seems to be a huge problem. If your computer is not picking up wifi anywhere and you're sure your drivers are up to date and your wifi in enabled correctly, i read some have used a wifi tongle and it works just fine. hope this helps the next crazy manic google searcher.


Thank you so much! This solution worked like a charm!! I had tried so many different things and this finally worked!! Thank you again!


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June 6, 2015 4:33:12 AM

worked perfectly. thank you. I have no clue how the system changed itself without me initiating it. but yes this helped. I kind of followed the first few instructions then clicked when I arrived at change adapters I just noticed my wireless connection was disabled so enabled it again and it now works perfectly.

hopefully with no more interruptions.

thanks again.
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June 9, 2015 10:33:33 PM

This worked for me. Thanks a lot! :love:  The only difference was my laptop's Dell and Win 7. There's no "forget network" button but chose "view detail" and input the network name and pswd like new. I found that this concept also worked for my ios and Android :) 
  1.  
chrismma said:
ARobertson1956 said:
no thats not the problem i have already tried that



i've been having the same problem. i'm on windows 8 but hopefully this works for you. open up the avaialble connections where you choose which networks to connect to and right click on your homes connection. choose the option "forget connection" if an option and then try connecting and input your password and it should let you in :) 



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June 17, 2015 6:09:47 PM

chrismma said:
ARobertson1956 said:
no thats not the problem i have already tried that



i've been having the same problem. i'm on windows 8 but hopefully this works for you. open up the avaialble connections where you choose which networks to connect to and right click on your homes connection. choose the option "forget connection" if an option and then try connecting and input your password and it should let you in :) 



Thanks.. this work
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June 21, 2015 7:46:45 AM

Anonymous said:
My HP laptop will not connect to our wireless router. It was fine but now it just stopped connecting. It says wireless connections are available but will not connect to ours. My husband's laptop has not been affected.

We have tried everything: resetting the router (multiple times), reinstalling the router. I have not tried to connect anywhere else yet but that is something I am going to try today. What could have happened to the laptop for it to suddenly stop connecting?


Try connecting the laptop to the router with Ethernet cable, If you get Internet access, then remove the cable & restart the laptop to see now wifi connection giving you internet access. It worked for me. I ran Windows troubleshooter, it gave me an error " Wireless IP address not available" which couldn't be resolved automatically. Then I guessed may be if I connect with the cable laptop can pick up the IP address & it worked for me.
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June 25, 2015 1:03:23 AM

Anonymous said:
My HP laptop will not connect to our wireless router. It was fine but now it just stopped connecting. It says wireless connections are available but will not connect to ours. My husband's laptop has not been affected.

We have tried everything: resetting the router (multiple times), reinstalling the router. I have not tried to connect anywhere else yet but that is something I am going to try today. What could have happened to the laptop for it to suddenly stop connecting?


I am having the same problem on a new HP Spectre. Mine will connect to other wifi networks fine, just not my home wifi network. No other laptops or phones in the house have an issue. A reset of the router works for a day then the problem returns. I have tried adapter updates, uninstalls, and reinstalls, as well as selecting maximum performance in power management. Please help!
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July 5, 2015 12:44:46 PM

Bbs Lam said:
This worked for me. Thanks a lot! :love:  The only difference was my laptop's Dell and Win 7. There's no "forget network" button but chose "view detail" and input the network name and pswd like new. I found that this concept also worked for my ios and Android :) 
  1.  
chrismma said:
ARobertson1956 said:
no thats not the problem i have already tried that



i've been having the same problem. i'm on windows 8 but hopefully this works for you. open up the avaialble connections where you choose which networks to connect to and right click on your homes connection. choose the option "forget connection" if an option and then try connecting and input your password and it should let you in :) 





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July 5, 2015 12:47:13 PM

I tried what chrismma recommended and it worked for me. Thanks a lot.
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July 8, 2015 2:44:29 AM

Same case with my laptop right now 😯.

I tried everything but it's still the same.

Please help me.
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a c 216 D Laptop
July 8, 2015 2:51:48 AM

Please make your own thread rather than digging up a three year old one.
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