Track Message Canon printer LBP6300DN and connectivity issue (ping)

Dear Experts


I have posted this question on another forum , but didn't get an answer yet , friend of mine discuss with me the below issue


New canon LBP6300DN network printer installed for an office that has 10 computers XP, windows7.


Everything was working fine for a while all of sudden client complained that he/she couldn’t print.


He tried to troubleshot but couldn’t find any problem then he spoke to canon, they thought initially problem with LAN adapter , they replaced the printer with another one ,,,,but same problem happened again ( all of sudden client complained that he/she couldn’t print)


His troubleshoot were
-------------------------------

When checking the printers (first one and the replacement one) connectivity (ping -t) before installing the driver ,,,,ping reply reaches up to 2500.


But when installing the printer’s driver on different computers and laptops at the office and checking the printers (first one and replacement one) connectivity (ping -t) ,,,,ping reply reaches up 600,,,then they timed out but when switching off and on the printers ping is resuming and they can print.


Ping was checked for two laptops and one desktop didn’t have firewall installed


Then canon took the printer (the replacement one) again and upgraded the firmware but still no joy.


Brought different printer HP not canon no problem everything working fine.


Tried different IPs addresses static and DHCP still no joy


Is there any other troubleshoot that he need to do to find out where is the problem ?


Unlikely both printers (first one and the replacement one) have same problem


Can we say that problem with the printer’s driver ?


Thanks
3 answers Last reply
More about track message canon printer lbp6300dn connectivity issue ping
  1. If the printer is connected directly to the network, and you can't even ping it's IP, it is not the driver. Either the port your are using is bad, the cable is bad or the network on the printer is bad.

    Did you check to make sure that the IP of the printer matches what you are trying to connect to?
  2. Quote:
    and you can't even ping it's IP, it is not the driver. Either the port your are using is bad, the cable is bad or the network on the printer is bad.

    I guess you overlooked what the quote below
    Quote:

    But when installing the printer’s driver on different computers and laptops at the office and checking the printers (first one and replacement one) connectivity (ping -t) ,,,,ping reply reaches up 600,,,then they timed out but when switching off and on the printers ping is resuming and they can print.


    If the ip wasn't within the LAN range, I shouldn't have got reply from the printer
  3. I thought you let it ping that long not that it worked for a while then times out. It's the printers, even with trying two of them. Soon as you tried a different model printer in that spot and they work fine, would point at the printers. If you really want to use Canons, try a different model range.

    Drivers won't do much here if the network cards in the printer stop working after a time.
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