I have a Dell Inspiron 545S Windows 7 Home Premium from Dell. It is a desktop. It is about 2 years old. A few months ago a virus shut my computer down and I paid $275 for the software and software warranty. I also paid an additional $119 for 2 years unlimited technical support. After the technician got my computer up and running again I discovered the the audio for everything (youtube for music and movies) is very low and inaudible and also scrambled. I can't even hear anything on another website when I was trying to learn another language. I couldn't fix it myself for weeks so I called Dell for help. They checked and discovered the speakers are fine. They told me to pay $59 for a technician to look into it (someone on a website says it's only good for 30 days) and fix the sound system if he could, otherwise I would have to buy a sound card of other hardware and install it myself. My computer which includes the monitor and keyboard and mouse only costs $650. If I shell out anymore I should buy another computer. I like my computer, and I'm trying not to throw anything of the sort into the landfill if I can help it. Besides I'm out of a job. Do you think I should pay Dell any further since that problem only cropped up after they fixed the computer and I wasn't even using the audio when it went down? Can you recommend another company I can count on for my next computer? Thank you.