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Why is my internet so slow when it shouldn't be

Last response: in Networking
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April 4, 2012 7:16:51 PM

ok so according to http://www.speedtest.net/ my internet download speed is 2.64mb's and an upload of 0.70mb's per second, but when i download things from steam or origin i only see a maximum of 500kb's a second. lately I've tried playing games like BF3 and no matter the server (I've tried over 10) my ping constantly boasts over 600 and sometimes up to 800 witch is very unplayable. I am with Telus witch might be a reason in itself for my internet being slow but they promise that you can have a download rate of 8mbps and i only get 500kb's at MAX. I have the BEST Telus router that you can have because there were some major issues with my internet crashing and it's the only router that would work properly. Apparently they blame my slow connection on the telephone wires around my house, is the BS? is it possible that they are nurfing my internet on purpose? Is there anything i can do to fix this issue?

More about : internet slow

April 5, 2012 8:37:56 AM

hey there Kaliam20,

A couple of things to note;

If your provider says you'll get 8mb downloads speeds, you won't. Well.. you will, but only if you're the only person in the world currently using the internet. (They always say "upto xMB" so that they can give you less and get away with it.) They do a thing called traffic shaping, and the more people online the less speed they'll give each person.

With a speedtest.net result you're only sending tiny packets of data from one system to another. When you download a game from Steam etc. you're downloading a whole game (lots of bandwith needed) from the source. The download speed can depend on the source and many other factors, not just your own download speed. For example, speedtest.net consistently shows me at 20mb download speed, but if I download a game on steam I tend to only get around 3-4 mb/s.

You might want to switch intrnet provider. These days, 8mb internet just simply isn't enough :( 

It's also worth noting, are you using Wired connection into your computer or are you using wireless through a router? If you're using wireless, most of the time you won't get anywhere near the speeds you should. In my room I have a wired connection and get 20mb consistently, but if i go through wireless I only get 4-5mb.

Hope this helps!
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April 5, 2012 7:17:50 PM
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kaliam20 said:
ok so according to http://www.speedtest.net/ my internet download speed is 2.64mb's and an upload of 0.70mb's per second, but when i download things from steam or origin i only see a maximum of 500kb's a second. lately I've tried playing games like BF3 and no matter the server (I've tried over 10) my ping constantly boasts over 600 and sometimes up to 800 witch is very unplayable. I am with Telus witch might be a reason in itself for my internet being slow but they promise that you can have a download rate of 8mbps and i only get 500kb's at MAX. I have the BEST Telus router that you can have because there were some major issues with my internet crashing and it's the only router that would work properly. Apparently they blame my slow connection on the telephone wires around my house, is the BS? is it possible that they are nurfing my internet on purpose? Is there anything i can do to fix this issue?


I have a feeling you have your bits and bytes mixed up.

Your download --> 2.64 megabits = 337.92 kilobytes
Your upload --> 0.70 megabits = 89.6 kilobytes

Mbit = megabit
MB = megabyte

kbit = kilobit
kB = kilobyte

The highest end router still won't give you faster internet speed. Your internet speed comes down to your provider.

So if you want faster internet I recommend upgrading your internet package or going with a different provider. Especially if you want to game online comfortable. 600 ping is ridiculous.





April 7, 2012 4:55:50 AM

Actually, I worked at TELUS as a helpdesk specialist and Intenet/Phone/TTV Tech, you may 2 problems, first, are all telephony devices filtered? Phones, Faxes, anything that also plus into a phone jack require a filter, second, ensure NO filter on modem or on line to the phone jack, if using wireless keep all 2.4Ghz devices away from router (at least 6 feet) cordless Phones and the phone base, wireless laser mice, wireless headsets, then once all is said and done, unplug modem for 10 seconds, plug in, reboot pc, test. If you then are not getting any faster, contact TELUS, then will run a line test (we know if you filter a modem) and they will get you download speeds up. I used to do this 40 times a day and I resolved it all the time. PS you have the 2wire gateway.....it's what they give everyone.
April 8, 2012 6:13:05 PM

beefybish said:
hey there Kaliam20,

A couple of things to note;

If your provider says you'll get 8mb downloads speeds, you won't. Well.. you will, but only if you're the only person in the world currently using the internet. (They always say "upto xMB" so that they can give you less and get away with it.) They do a thing called traffic shaping, and the more people online the less speed they'll give each person.

With a speedtest.net result you're only sending tiny packets of data from one system to another. When you download a game from Steam etc. you're downloading a whole game (lots of bandwith needed) from the source. The download speed can depend on the source and many other factors, not just your own download speed. For example, speedtest.net consistently shows me at 20mb download speed, but if I download a game on steam I tend to only get around 3-4 mb/s.

You might want to switch intrnet provider. These days, 8mb internet just simply isn't enough :( 

It's also worth noting, are you using Wired connection into your computer or are you using wireless through a router? If you're using wireless, most of the time you won't get anywhere near the speeds you should. In my room I have a wired connection and get 20mb consistently, but if i go through wireless I only get 4-5mb.

Hope this helps!


Thanks. that gives me a bit more of an understanding on how this all works, i am on a wired connection and apparently i have broad band high speed internet.
April 8, 2012 6:17:20 PM

skaz said:
I have a feeling you have your bits and bytes mixed up.

Your download --> 2.64 megabits = 337.92 kilobytes
Your upload --> 0.70 megabits = 89.6 kilobytes

Mbit = megabit
MB = megabyte

kbit = kilobit
kB = kilobyte

The highest end router still won't give you faster internet speed. Your internet speed comes down to your provider.

So if you want faster internet I recommend upgrading your internet package or going with a different provider. Especially if you want to game online comfortable. 600 ping is ridiculous.



i could be reading it wrong but i do think it's just a problem with how the provider "Telus" routs there connections, this speed test was done from a server in the city i live but the closest steam server i can connect to is far from me. regardless the speeds that you posted seem about right for my regular download rate from any website. and yes 600+ ping is rather undesirable...
April 8, 2012 6:18:24 PM

rattman169 said:
Actually, I worked at TELUS as a helpdesk specialist and Intenet/Phone/TTV Tech, you may 2 problems, first, are all telephony devices filtered? Phones, Faxes, anything that also plus into a phone jack require a filter, second, ensure NO filter on modem or on line to the phone jack, if using wireless keep all 2.4Ghz devices away from router (at least 6 feet) cordless Phones and the phone base, wireless laser mice, wireless headsets, then once all is said and done, unplug modem for 10 seconds, plug in, reboot pc, test. If you then are not getting any faster, contact TELUS, then will run a line test (we know if you filter a modem) and they will get you download speeds up. I used to do this 40 times a day and I resolved it all the time. PS you have the 2wire gateway.....it's what they give everyone.


I'll phone in and see what they can do for me hopefully this helps =D Thanks!
April 15, 2012 7:05:12 PM

Best answer selected by kaliam20.
September 15, 2013 2:47:22 PM

This is the downloading speed I get from reliance 4 mb/s broadband.



And they are not cheating me in any way, I am getting exactly what I paid for, the only catch is that the plan I apply for is 4 mb/s and not 4 MB/s.

Read the complete article on Why do we get less downloading speedhere
September 15, 2013 3:09:55 PM

receivet

I have been ignoring your stuff because maybe you are trying to be helpful but please watch the date the original post was opened. Most these threads have a correct response and you comment does not add to the discussion and the original poster does not care since they are years old in some cases. Only update old posts that do not contain a correct solution and then only if someone who searches it would actually gain some insight that was not answered in 100 other posts on the forum
December 24, 2013 1:30:32 AM

Due to any one of the following reasons your internet gets slow down ;

1. Local network is overloaded
2. Malware or scareware on end users computers
3. Bad connection

If you want to speed up your internet connection , use the following tips :
1. Clear cookies from your browser
2. Close unwanted background tasks when you are working with the internet .
3. Scan your internet by using standard Anti-virus software
4. Reset your modem and reconnect with the internet.
5. Test your internet speed often by using http://www.scanmyspeed.com/
December 27, 2013 12:10:27 PM

I have a speed of 40mb per second for download. My upload speed is 2mb per second. And my games still lag so much that they are unplayable. When I play black ops 2 on my PlayStation 3 it always says connection interrupted. It has been going on for a month and I am starting to become crazy. Even my pc games lag.
December 27, 2013 3:40:48 PM

I would like to say that this thread has been necrod, even though it has kind of bad advice or explanations, but they're old. Leave them be.

The other thing I would like to mention is the below post almost seems spammy and the account is very new.

To anyone reading this, please do not respond to this thread and http://www.scanmyspeed.com/ looks to be a fake speedtest that just has advertisments. When I ran the "test", it claimed I had 80mb/s on my 50mb/s rate limited Ethernet connection. Not only that, my actual network interface did not report any bandwidth during the test. That's right, no data was actually download AT ALL during the download portion of the test. The upload test lasted about 0.5 seconds according to my network and showed a peak of about 10mb/s used, while the site showed the upload test taking several seconds and peaking about 30mb/s.

It's either fake or poorly designed. Either way I highly recommend not going to it.

nin9zero, I recommend starting a new thread of your own.

raksha na said:
Due to any one of the following reasons your internet gets slow down ;

1. Local network is overloaded
2. Malware or scareware on end users computers
3. Bad connection

If you want to speed up your internet connection , use the following tips :
1. Clear cookies from your browser
2. Close unwanted background tasks when you are working with the internet .
3. Scan your internet by using standard Anti-virus software
4. Reset your modem and reconnect with the internet.
5. Test your internet speed often by using http://www.scanmyspeed.com/


!