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HP Officejet 6210 Does Not Work with Windows 7... Please Help

Tags:
  • Drivers
  • Windows 7
  • Hewlett Packard
  • Printers
Last response: in Windows 7
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February 3, 2010 12:55:01 PM

I just built a new computer running Windows 7 64-bit and I’m loving it. However, I have one problem that I just cannot seem to fix. I have two printers - HP Deskjet 5550 and an HP Officejet 6210, both of which I cannot print to.

When I send a job to be printed from ANY program (IE, Word, notepad, etc), the job in the print queue immediately says 'Error-Printing". When I run the printer troubleshooter it says there is a 'print job in the queue that is preventing the printer from working' and the troubleshooter will restart the print job which doesn't fix anything.

If I go into the Event Log I can see that windows is logging Print errors. Please click here to view the error: http://i45.photobucket.com/albums/f77/mattd860/print_er.... Basically, the error says Spooler Operation Failed with Event ID #372. Searching for this error and event ID on the web has yielded no viable solutions.

Here's what I've done so far to try and fix this problem:
Uninstalled printer/reinstalled
Stopped and restarted spool service
Made sure spooling was set to AUTOMATIC (and it was)
Tried alternate printer drivers (from different printers)

I am running a fully updated Kaspersky Anti-virus so I've ruled out the possibility of a virus.... although I guess this might still be the problem?

To me it seems like something in the /windows/system32/spool folder is corrupt but I don't know where to begin fixing it. I guess I could delete the whole directory and copy the .../spool folder from my laptop running windows 7 but I don't want to risk messing up my otherwise perfectly running machine.

Please help!!

More about : officejet 6210 work windows

a b \ Driver
a b $ Windows 7
February 3, 2010 5:46:41 PM

Do you have W7 64 bit drivers for it? I notice you have a reference to system32.
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February 3, 2010 5:50:06 PM

Yes. For some reason windows only has a system32 folder even though I have 64-bit windows installed.
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February 4, 2010 10:52:27 AM

Thanks for the suggestions. After spending another 2 hours last night, I just decided to unplug the printer from the back of the computer and plug into a different USB slot. After doing so, windows automatically re-installed the printer and everything works great. The USB port that the printer was plugged into must have been locked for use by another usb peripheral? The port is not bad since I tested my usb flash drive in it and it worked fine. Weird.

The first person to type the following quote in a reply will be selected as the best answer so I can mark this post as [SOLVED].

"Try disconnecting the printer usb from the back of the computer and plug it into a different usb port"
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Best solution

a b \ Driver
a b $ Windows 7
a b α HP
February 4, 2010 11:01:18 AM

Try disconnecting the printer usb from the back of the computer and plug it into a different usb port

As you mentioned :) 
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February 4, 2010 11:04:30 AM

saran008 said:
Try disconnecting the printer usb from the back of the computer and plug it into a different usb port

As you mentioned :) 


Thank you! :) 
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February 4, 2010 11:04:39 AM

Best answer selected by mattd860.
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a b \ Driver
a b $ Windows 7
a b α HP
February 4, 2010 11:06:18 AM

Thank you for selecting as best answer :) 
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a b \ Driver
a b $ Windows 7
February 6, 2010 3:11:24 AM

This topic has been closed by Mousemonkey
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