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I just got a Blue Screen

Last response: in Windows 7
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March 29, 2012 4:57:12 AM

Hi folks,

I just got a blue screen right now and I was wondering why I would get it. I have had blue screens before on this computer and it was due to a problem with the RAM. I replaced the RAM a few months ago and now the blue screen is back. Here are my specs:

Processor: Intel Core i5 - 750 Lynnfield 2.66 GHz LGA 1156 95W Quad Core

MSI P55M-GD45 LGA 1156 Intel P55 Micro ATX Intel Motherboard

PNY DDR3 2 X 4GB Memory

Windows 7 Ultimate 64 bit

And here's the problem details regarding the bluescreen.



Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF96000224272
BCP3: FFFFF8800585ADB0
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1


Thanks in advance!

More about : blue screen

Best solution

March 29, 2012 7:23:01 AM

The most important Blue Screen of Death troubleshooting step you can take is to ask yourself what you just did.

1) Did you just install a new program or a piece of hardware, update a driver, install an update, etc.? If so, there's a very good chance that the change you made caused the BSOD:
Startup using Last Known Good Configuration to undo recent registry and driver changes.
Use System Restore to undo recent system changes.
Roll Back device driver to version prior to your driver update.

2) Scan your computer for viruses. Some viruses can cause a Blue Screen of Death, especially ones that infect the master boot record (MBR) or boot sector.

3) Update drivers for your hardware. Most Blue Screens of Death are hardware or driver related so updated drivers could fix the cause of the STOP error.

4) Return hardware settings to default in Device Manager. Unless you have a specific reason to do so, the system resources that an individual piece of hardware is configured to use in Device Manager should be set to default. Non-default hardware settings have been known to cause a Blue Screen of Death.

5) Return BIOS settings to their default levels. An overclocked or misconfigured BIOS can cause all sorts of random issues, including BSODs.
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a b $ Windows 7
March 29, 2012 12:19:13 PM

Quote:
Bug Check 0x3B: SYSTEM_SERVICE_EXCEPTION

This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.


A few things can cause this BSOD. Putting aside the highly unlikely possibility of the OS service actually being defective, the two main problems that can cause this tend to be either drivers or RAM.

Quote:
BCP1: 00000000C0000005


0xC0000005: STATUS_ACCESS_VIOLATION, is one of the more common error codes. Long story short, it means that memory corruption has occured, and the application crashed as a result. Points again to either drivers or RAM.

In the short term, I would run memtest86/Prime95 to make sure your RAM passes OK.
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March 31, 2012 4:48:17 AM

Best answer selected by kfighter.
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a b $ Windows 7
March 31, 2012 10:38:54 AM

This topic has been closed by Nikorr
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