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BSOD issues with anti virus drivers, help would be much appreciated!

Last response: in Windows 7
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April 1, 2012 7:31:38 PM

Hey guys I have experienced 2 BSOD's this past month having to do with both my anti viruses it seems. I am running windows 7 64 bit ultimate edition SP1

This is the most recent one
0x0000003b
00000000`c0000005
fffff880`017d5ff1
fffff880`07eaead0
00000000`00000000

ccSetx64.sys
ccSetx64.sys+3ff1

This driver is associated with Norton Internet security from what I have been able to find

Other BSOD this month
0x0000003b
00000000`c0000005
fffff880`015e1ff1
fffff880`07c53af0
00000000`00000000

MpFilter.sys
MpFilter.sys+14ff1

This driver seems to be associated with micrsoft security essentials from what i can tell

Both BSOD have happened as system service exceptions roughly 12 days apart

The ccSetx64.sys happened while a torrent was active the MpFilter.sys happened at random I believe.

any help at all with what I should do would be greatly appreciated!
a b \ Driver
a b è Antivirus
a c 372 $ Windows 7
April 1, 2012 7:36:20 PM

You shouldn't have 2 Antivirus engines running at the same time they are conflicting causing this issue.
April 1, 2012 7:40:12 PM

I would keep the Norton Internet Security and uninstall Microsoft Security Essentials. I'm not saying Microsoft Security Essentials is bad (I'm using it right now), it's just that I think Norton is a little better.
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April 1, 2012 7:40:33 PM

Never run more than a single antivirus as above poster said!

Also I totally disagree with the idea of keeping Norton. Norton Antivirus is one of the worst antivirus packages you can get. Keep MS Security Essentials

Best solution

a b \ Driver
a c 215 $ Windows 7
April 1, 2012 7:42:13 PM
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The blue screen comes back as Bug Check 0x3B: SYSTEM_SERVICE_EXCEPTION

"The SYSTEM_SERVICE_EXCEPTION bug check has a value of 0x0000003B. This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code. "

Are you running both at the same time? If so, turn one of them off and only use it as a manual scanner. Better yet, uninstall one of them completely. Running 2 Antivirus programs simultaneously is probably one of the dumbest things one can do. It's a classic case of "1 is good, so 2 must be better, right?". I wouldn't blame you if this is the case though, as I made this mistake years ago, and know many people personally that did the same.
April 1, 2012 7:43:57 PM

I've been running both of these anti viruses on my laptop for almost a year now and I have never experienced this issue.

Currently the BSOD's have only happened on my desktop which is only about 3 months old.

Laptop runs windows 7 home premium 64 bit.

Is there any particular reason it would manifest on one computer and not the other?
April 1, 2012 7:46:25 PM

It could be many different possible issues. Too many to try and count. The best option for both machines. Get rid of one of the antivirus software programs. You will also notice a performance boost in the machine, as antivirus programs drain system resources heavily.
April 1, 2012 7:50:59 PM

Thanks for the advice guys! I kinda figured it was this type of conflict I just couldnt understand why it would show up on one but not the other.

I will be deactivating MSE as I prefer norton myself
April 1, 2012 7:51:20 PM

Best answer selected by trippindeath.
April 1, 2012 7:52:01 PM

eggbrook said:
Never run more than a single antivirus as above poster said!

Also I totally disagree with the idea of keeping Norton. Norton Antivirus is one of the worst antivirus packages you can get. Keep MS Security Essentials


How do you know this? If you could be so kind as to point me in the right direction to a website or online literature to help me choose between the two. Is this based on your own experience? Or do you bandwagon? I have previously had great experience with both types of software. Thank you.
April 1, 2012 7:54:58 PM

xunicronx

I agree with Xunicronx on this one. I know that norton 2007 was bad but they have rewritten almost all of the base code since then
a b \ Driver
a b è Antivirus
a c 372 $ Windows 7
April 1, 2012 8:02:56 PM

This topic has been closed by Area51reopened
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