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Connect to wireless router but no internet

Last response: in Networking
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May 10, 2012 10:19:08 PM

OS/Antivirus/Firewall:
Windows 7 64 bit with latest Windows updates
Microsoft Security Essential with latest updates
Zonealarm Firewall Free with latest updates
Windows Firewall off and can't turn on, error code 0x80070724

Problem:
Yesterday, I installed VMware Player and XP Mode to play a legacy game; also, some Automatic Windows Updates were applied.
After the Windows Update's all done, it prompted me to restart every 10 or 15 minutes, even after I chose Postpone 4 Hours every time. Probably one hour after, I closed VMware Player and restarted Windows.
Later, I found my Internet didn't work anymore.

Troubleshooting Attempts:
I had already did the ip stack reset, removed VMware Player, restarted the wireless router, restarted WiFi, reenable WiFi adapter, reinstalled Wireless driver with latest driver, System Restore to the day before (System Restore said it didn't work, but Windows reboot said it has been restored), disabled the Internet sharing (I didn't turn it on, I guess some program like VMware did it), removed Stored Wireless Network Profiles and added later.
Windows 7's network troubleshooting found no problem.

Current Situation:
The home wireless network is working properly for sure, because both my phone and others' laptops connect to the same WiFi and work properly.
I installed Ubuntu 12 on this same laptop and connected to same WiFi to go online and ask for help now.
WiFi is shown to be connected and working. I can ping and connect to the wireless router (192.168.2.1), but unable to go to any website.

Please, someone help me!


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C:\Users\anluo>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : MyPC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : Belkin

Wireless LAN adapter Wireless Network Connection 3:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #
2
Physical Address. . . . . . . . . : 8C-A9-82-52-45-97
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 8C-A9-82-52-45-97
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : Intel(R) WiFi Link 1000 BGN
Physical Address. . . . . . . . . : 8C-A9-82-52-45-96
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::D 49f:3398:a942:51a8%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.2.13(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : May 10, 2012 14:14:31
Lease Expires . . . . . . . . . . : June 16, 2148 20:45:48
Default Gateway . . . . . . . . . : 192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DHCPv6 IAID . . . . . . . . . . . : 244099458
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-27-AA-45-14-FE-B5-A0-99-99

DNS Servers . . . . . . . . . . . : 192.168.2.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR8152 PCI-E Fast Ethernet Contro
ller
Physical Address. . . . . . . . . : 14-FE-B5-A0-99-99
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.Belkin:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
May 10, 2012 11:40:33 PM

Did you check your browser's LAN setting to make sure the proxy was disabled?

You could create a new admin profile, and see if it's something with your local profile.
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May 10, 2012 11:47:13 PM

aford10 said:
Did you check your browser's LAN setting to make sure the proxy was disabled?

You could create a new admin profile, and see if it's something with your local profile.

Thanks for replying.

I did check the proxy, it is disabled.

I'm going to Windows 7 now and try the new admin method, and I'll be back to let you know.
--- I'm Back and no luck, the new admin account couldn't go online either.

Any clues?
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Related resources
May 11, 2012 12:47:24 AM

This is on a laptop? Does it show as connected to your LAN?

If you've reset your router, you might want to check the automatic config on your connection, to make sure it's not connecting with the wrong security password.
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May 11, 2012 1:48:09 AM

aford10 said:
This is on a laptop? Does it show as connected to your LAN?

If you've reset your router, you might want to check the automatic config on your connection, to make sure it's not connecting with the wrong security password.

Yes, it's my Dell laptop.
I live in an apartment with others, and using wireless only.

It should not be the router, cuz my phone, my Ubuntu OS on this same laptop, and others' computers connecting to the same wireless network work just fine.
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May 11, 2012 1:56:21 PM

You're using a Virtual machine for xp correct? You most likely need to change how the LAn adapter is interfacing with your HOST machine ( your pc) depending on the VM software it could be named several different things...if NAT dosen't work try a diff setting.

Nm..I think I mis-read that. is it Win-7 or Xp that can't get online?
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May 11, 2012 6:38:18 PM

fzrzny said:
It should not be the router, cuz my phone, my Ubuntu OS on this same laptop, and others' computers connecting to the same wireless network work just fine.


I wasn't saying it's the router. I was saying that if your laptop had your connection saved, once you reset your router, it changed your security settings. You may need to wipe your automatic connection settings (on the laptop), and then connect manually.
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May 11, 2012 11:27:10 PM

Reset the network adapter. It will be the best first option.

Also just do a ping

ping 192.168.2.1
if the gateway answers you should be ok network wise. if not reset adapter.

try next to do a nslookup. something like:
nslookup cnn.com

You should get answered like this.

Non-authoritative answer:
Name: cnn.com
Addresses: 157.166.255.19, 157.166.226.25, 157.166.226.26, 157.166.255.18

if this also happens you know it is not the dns that is a problem.

in that case look for the problem in browser.
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May 22, 2012 7:35:41 PM

tha_vice said:
You're using a Virtual machine for xp correct? You most likely need to change how the LAn adapter is interfacing with your HOST machine ( your pc) depending on the VM software it could be named several different things...if NAT dosen't work try a diff setting.

Nm..I think I mis-read that. is it Win-7 or Xp that can't get online?

Win 7 can't go online.
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May 22, 2012 7:36:29 PM

aford10 said:
I wasn't saying it's the router. I was saying that if your laptop had your connection saved, once you reset your router, it changed your security settings. You may need to wipe your automatic connection settings (on the laptop), and then connect manually.

I did delete the automatic wireless connection settings and reconnect, it didn't work.
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July 13, 2012 12:51:48 AM

fzrzny said:
I did delete the automatic wireless connection settings and reconnect, it didn't work.


Did you figure this one out?

I have this same very odd problem with e1000 linksys router, a one year old core i5 Dell laptop(not sure of the wifi adapter offhand), and Ubuntu 12.04.
I also have VMWare workstation 8 installed on top of the Ubuntu 12.04.

Everything works great with the wired connection. It also works fine with open wifi if the network is 192.168.1.0/24. As soon as I change the router to be 192.168.2.0/24 it still gives my machine an IP, I can ping the router, but I can't get past the router.

I also had problems with wpa2 with this wifi adapter on more than one router.

Tried to find another driver with the service tag but could not.

thanks,
Chris

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July 13, 2012 8:09:26 AM

SOLVED

Turns out the vmnet virtual interface(one of them) was 192.168.2.0/24 by default keeping me from routing to that network properly.
This explains why any network but that one on the router worked fine. Seems like they could default to 192.168.237.0/24 or something a little less common....or maybe I set the .2/24 and forgot.
Chris
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July 2, 2014 1:10:01 AM

Hi guys, I am having the same issue. Other devices connect to internet via wifi router but Not my laptop - although it does 'see' the router.
I have deleted router and reconnected with cable. Still no joy via WiFi.
Any step by step help would be appreciated.
Cheers Nev
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July 12, 2014 8:04:08 PM

Disable newly installed Anti-virus or firewall and then try. I had similar issue, after disabling it, I was able to access internet.
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!