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Internet Drops All The Time Help Please! Help Please!

Last response: in Networking
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May 13, 2012 5:17:54 PM

Hi, :hello: 

I have a problem with my internet connection. It started some weeks ago and i called my ISP , they checked my phone line and they said that everything is working correctly.They said that the problem might be my router.I bought a new router ( ZTE ZXV10 W300 V5.2 ) but the problem persists. I changed all the cables tried using the internet without any telephone device connected to my phone line , i changed antivirus program ( from norton to avast ) It just wont stop dropping! :pfff:  . My ISP told me that the problem might be a program from my computer.Note that the connection mostly drops when im playing online games but it drops when im surfing too. Last time this internet drop thing happened was last Christmas and i had no problems for then on.(i have no idea how it got fixed then... MAGIC)By the way, can the reason of the internet drops be a virus?

I dont know if it helps but i ran an network analysis. Here are the results : http://n2.netalyzr.icsi.berkeley.edu/summary/id=43ca208...

I also ran an network info log from cmd. Here are the results:




Windows IP Configuration

Host Name . . . . . . . . . . . . : user-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : F4-6D-04-37-31-9E
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 3ffe:501:ffff:100:18f7:a6d4:6a6e:f64e(Preferred)
Temporary IPv6 Address. . . . . . : 3ffe:501:ffff:100:15f9:f9a3:4f9d:6ce0(Preferred)
Link-local IPv6 Address . . . . . : fe80::18f7:a6d4:6a6e:f64e%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.64(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : ????à??, 13 ?à??? 2012 7:34:27 ææ
Lease Expires . . . . . . . . . . : ëî?ç??à, 14 ?à??? 2012 2:31:58 ææ
Default Gateway . . . . . . . . . : fe80::1%11
192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 250899716
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-CC-8B-1F-F4-6D-04-37-31-9E
DNS Servers . . . . . . . . . . . : fe80::1%11
fe80::2%11
192.168.1.1
Primary WINS Server . . . . . . . : 192.168.1.1
Secondary WINS Server . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.lan:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:18d9:7f:aab5:6815(Preferred)
Link-local IPv6 Address . . . . . : fe80::18d9:7f:aab5:6815%12(Preferred)
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{C451CC74-544D-4454-BBE1-C782D1836AC0}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Pinging www.l.google.com [74.125.132.147] with 32 bytes of data:
Reply from 74.125.132.147: bytes=32 time=72ms TTL=45
Reply from 74.125.132.147: bytes=32 time=72ms TTL=45
Reply from 74.125.132.147: bytes=32 time=72ms TTL=45
Reply from 74.125.132.147: bytes=32 time=72ms TTL=45

Ping statistics for 74.125.132.147:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 72ms, Maximum = 72ms, Average = 72ms

ç?æ?à? profile configuration:
-------------------------------------------------------------------
Operational mode = î?î???ã???å?
Exception mode = î?î???ã???å?
Multicast/broadcast response mode = î?î???ã???å?
Notification mode = î?î???ã???å?

Allowed programs configuration for ç?æ?à? profile:
Mode Traffic direction Name / Program
-------------------------------------------------------------------
î?î???ã î?åî???æî?à BitTorrent (TCP-In) / C:\Program Files (x86)\BitTorrent\BitTorrent.exe

Port configuration for ç?æ?à? profile:
Port Protocol Mode Traffic direction Name
-------------------------------------------------------------------
1900 UDP î?î???ã î?åî???æî?à Windows Live Communications Platform (SSDP)
2869 TCP î?î???ã î?åî???æî?à Windows Live Communications Platform (UPnP)

ICMP configuration for ç?æ?à? profile:
Mode Type Description
-------------------------------------------------------------------
î?î???ã 2 Allow outbound packet too big

ç?ã??? profile configuration (current):
-------------------------------------------------------------------
Operational mode = î?î???ã???å?
Exception mode = î?î???ã???å?
Multicast/broadcast response mode = î?î???ã???å?
Notification mode = î?î???ã???å?

Service configuration for ç?ã??? profile:
Mode Customized Name
-------------------------------------------------------------------
î?î???ã ??? File and Printer Sharing
î?î???ã ??? Network Discovery

Allowed programs configuration for ç?ã??? profile:
Mode Traffic direction Name / Program
-------------------------------------------------------------------
î?î???ã î?åî???æî?à Java(TM) Platform SE binary / C:\program files (x86)\java\jre6\bin\java.exe
î?î???ã î?åî???æî?à ooVoo / C:\program files (x86)\oovoo\oovoo.exe
î?î???ã î?åî???æî?à cf launcher / C:\Program Files (x86)\Z8Games\CrossFire\CF_G4box.exe
î?î???ã î?åî???æî?à CrossFire_Downloader / C:\Users\user\AppData\Local\Temp\CF_Downloader.exe
î?î???ã î?åî???æî?à Opera Internet Browser / C:\Program Files (x86)\Opera\opera.exe
àãî?î?? î?åî???æî?à Daemonu.exe / C:\Program Files (x86)\NVIDIA Corporation\NVIDIA Updatus\daemonu.exe
î?î???ã î?åî???æî?à PnkBstrB / C:\Windows\SysWOW64\PnkBstrB.exe
î?î???ã î?åî???æî?à PnkBstrA / C:\Windows\SysWOW64\PnkBstrA.exe
î?î???ã î?åî???æî?à Battlefield 3T / C:\Program Files (x86)\Bf3\Battlefield 3T\bf3.exe
î?î???ã î?åî???æî?à Java(TM) Platform SE binary / C:\program files (x86)\java\jre6\bin\javaw.exe
î?î???ã î?åî???æî?à Blizzard Launcher / E:\Games\World of Warcraft\Launcher.patch.exe
î?î???ã î?åî???æî?à Blizzard Launcher / E:\Games\World of Warcraft\Launcher.exe
î?î???ã î?åî???æî?à BitTorrent (TCP-In) / C:\Program Files (x86)\BitTorrent\BitTorrent.exe
î?î???ã î?åî???æî?à Bonjour Service / C:\Program Files (x86)\Bonjour\mDNSResponder.exe
î?î???ã î?åî???æî?à Microsoft Office OneNote / C:\Program Files (x86)\Microsoft Office\Office12\ONENOTE.EXE
î?î???ã î?åî???æî?à Microsoft Office Groove / C:\Program Files (x86)\Microsoft Office\Office12\GROOVE.EXE

Port configuration for ç?ã??? profile:
Port Protocol Mode Traffic direction Name
-------------------------------------------------------------------
1900 UDP î?î???ã î?åî???æî?à Windows Live Communications Platform (SSDP)
2869 TCP î?î???ã î?åî???æî?à Windows Live Communications Platform (UPnP)

ICMP configuration for ç?ã??? profile:
Mode Type Description
-------------------------------------------------------------------
î?î???ã 2 Allow outbound packet too big

Log configuration:
-------------------------------------------------------------------
File location = C:\Windows\system32\LogFiles\Firewall\pfirewall.log
Max file size = 4096 KB
Dropped packets = àãî?î???ã???å?
Connections = àãî?î???ã???å?

IMPORTANT: Command executed successfully.
However, "netsh firewall" is deprecated;
use "netsh advfirewall firewall" instead.
For more information on using "netsh advfirewall firewall" commands
instead of "netsh firewall", see KB article 947709
at http://go.microsoft.com/fwlink/?linkid=121488 .



MTU MediaSenseState Bytes In Bytes Out Interface
------ --------------- --------- --------- -------------
4294967295 1 0 160584 Loopback Pseudo-Interface 1
1500 1 27628884 10234762 Local Area Connection

MIB-II IP Statistics
------------------------------------------------------
Forwarding is: Disabled
Default TTL: 64
In Receives: 97482
In Header Errors: 0
In Address Errors: 26
Datagrams Forwarded: 0
In Unknown Protocol: 0
In Discarded: 68
In Delivered: 205562
Out Requests: 179201
Routing Discards: 0
Out Discards: 72
Out No Routes: 39
Reassembly Timeout: 60
Reassembly Required: 15
Reassembled Ok: 5
Reassembly Failures: 0
Fragments Ok: 6
Fragments Failed: 0
Fragments Created: 12

More about : internet drops time

May 13, 2012 7:26:48 PM

Watch the status lights on your DSL modem the next time the connection drops. Make sure the status lights aren't showing that there is a problem from the modem (since we know that your router is not the issue).
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May 13, 2012 9:24:15 PM

The_Prophecy said:
Watch the status lights on your DSL modem the next time the connection drops. Make sure the status lights aren't showing that there is a problem from the modem (since we know that your router is not the issue).


Hey The_Prophecy
Thank you for responding
When my connection drops the DSL light starts blinking and the internet light turns off.
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Related resources
May 13, 2012 11:02:41 PM

If your ISP is claiming the problem is not on their end, and you've replaced the router and all of the cables in between at your place, then the problem must lie with the dsl modem itself. Call your ISP and ask for a replacement.
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May 14, 2012 10:06:35 AM

The_Prophecy said:
If your ISP is claiming the problem is not on their end, and you've replaced the router and all of the cables in between at your place, then the problem must lie with the dsl modem itself. Call your ISP and ask for a replacement.


As i mentioned at my post when i first had the problem i called them and they told me that the problem might be my modem.And so i bought a new one.(2 or 3 days ago). I dont think the problem is my modem because i just replaced it
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May 14, 2012 12:42:55 PM

In your original post, you said you replaced the router, not the modem. Unless this is a combination router/modem, then which device did you replace?
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May 14, 2012 12:53:49 PM

Hawkeye22 said:
In your original post, you said you replaced the router, not the modem. Unless this is a combination router/modem, then which device did you replace?


Ah im so sorry . I meant i replaced the modem. Not the router. i dont even know if i have a router..
Some more Questions ( Please Reply )
Can it be a software from my computer blocking the connection or something like that?
When i called my isp they told me that my phone like is ok but they are unable to check the phone line in the house. Is there a chance the problem is there? At my home phone line? If yes what do i do?
Can it be a phone device the problem?
I also moved my telephone device and connected my modem and my telephone via splitter. Still the connection is dropping.
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May 14, 2012 1:07:26 PM

I have cable internet, not DSL so I can't answer all these. I do know all phone lines must have filters on them except for the ones attached to your computer. If there is any device on the line (like an ansering machine or just another phone) that is behaving badly, it can inject noise on the line which can cause problems. I don't know if the filters can handle those type problems. If it's an inside line problem, you can call someone familiar with phone lines or the phone company will inspect it - most likely for a fee.
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