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Steelseries siberia v2 usb sound card not identified

Last response: in Windows 7
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April 4, 2012 11:26:58 AM

Hello

I made a major upgrade yesterday (from a 6-7 year old mobo and processor to a Asus p8z68-v gen 3 and and i5 2500k) and i had to install a fresh copy of windows 7 (32bit). Windows does not recognize my steelseries usb sound card and shows it as a "USB PnP Sound Device" in the device manager. I have not had much time to test it, but so far i did not have any major problem with sound (microphone works fine too) except that it might be a little low quality?
What bugs me is that this sound card was properly recognized in my old computer and i do not remember putting much effort into it back then. This computer has no problem identifying my mouse (logitech g3) and my DVD-drive. Also, I am only using the usb ports on the back of the PC (the ones that sit directly on the mobo).

What i have tried so far:
Getting all the windows updates
Installing all the drivers from the CD that followed with my mobo
Updating the asus chipset driver.
Installing usb sound card drivers from the steelseries site
Uninstalling the sound driver that came with the Nvidia card (i have a inno3d gtx 550 Ti with 296.10 driver version)
Disabling on-board sound from bios
Using another usb port (switched to a port that my mouse previously used)

I do not know what more I can do to make windows properly identify this sound card.

Thanks on beforehand.



a b $ Windows 7
April 4, 2012 1:34:14 PM

in device manager you can right click on the generic plug and play devce and click on update driver manually and then point it to the driver you have downloaded (make sure its 32bit if you are using a 32bit os)
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April 4, 2012 2:08:51 PM

Just tried that, did not work - "Windows has determined the driver software for your device is up to date"
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April 19, 2012 11:43:56 PM

lafka said:
Hello

I made a major upgrade yesterday (from a 6-7 year old mobo and processor to a Asus p8z68-v gen 3 and and i5 2500k) and i had to install a fresh copy of windows 7 (32bit). Windows does not recognize my steelseries usb sound card and shows it as a "USB PnP Sound Device" in the device manager. I have not had much time to test it, but so far i did not have any major problem with sound (microphone works fine too) except that it might be a little low quality?
What bugs me is that this sound card was properly recognized in my old computer and i do not remember putting much effort into it back then. This computer has no problem identifying my mouse (logitech g3) and my DVD-drive. Also, I am only using the usb ports on the back of the PC (the ones that sit directly on the mobo).

What i have tried so far:
Getting all the windows updates
Installing all the drivers from the CD that followed with my mobo
Updating the asus chipset driver.
Installing usb sound card drivers from the steelseries site
Uninstalling the sound driver that came with the Nvidia card (i have a inno3d gtx 550 Ti with 296.10 driver version)
Disabling on-board sound from bios
Using another usb port (switched to a port that my mouse previously used)

I do not know what more I can do to make windows properly identify this sound card.

Thanks on beforehand.

It is not available on windows 7
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l
April 20, 2012 5:57:41 AM

What is not available in win 7? I dont really know what you are talking about, since this soundcard worked properly and was identified on my previous computer that also had windows 7 on it?
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