ATI Drivers won\'t install CCC

I have an
AMD 1090T
Asus Crosshair IV formula
200 Mhz Corsair 8 Gig Ram
ATI Saphire Radeon HD 6950 2 Gig DDR5

I am using Kaspersky internt security 2012 on a Windows 7 64 bit OS

I have no ATI catalyst controll pannel, If I go to install my ATI graphics driver, the instilation fails

I do have screenshots on a zipped word doc showing the steps of me un-installing and then re-installing

I've e-mailed saphire for support and they are stumped.
Anyone have any ideas please?
11 answers Last reply
More about drivers install
  1. dumb question but u are installing 64 bit driver

    suggestion = click start and type" record steps to reproduce problem" (without the quotes)

    and select that app which populated in the left colum

    if you run that while attepting to install driver it may lead to what is going wrong

    5 different 6950 2 gig ddr5 cards on the site did u try all 5 drivers
  2. I have used the record steps to reproduce problem like you suggested. I am using the 64 bit drivers and I even used the amd driver detect program to make sure I had the correct ones.
    that application asked me to save it as a zip file, what should I do now?
  3. you may have a stick of bad ram. or an issue with a ram stick. the drivers may be downloading fine but then being damaged when they hit the stick of bad ram. i would power down your pc and take out 1/2 the ram and see if the driver installs fine.
    the other issue with new builds and hardware not installing is that your missing the mb chipset drivers first. without the pci controlr or bridge drivers windows cant see the video card.
  4. Catalyst™ Install Manager
    Installation Report
    04/04/12 21:51:23

    Hardware information
    Name AMD Radeon Graphics Processor
    Manufacturer Advanced Micro Devices, Inc.
    Device ID 0x6719
    Vendor ID 0x1002
    Class Code 0x030000
    Revision ID 0x00
    Subsystem ID 0x0b00
    Subsystem vendor ID 0x1002
    Other hardware
    Existing packages
    AMD Catalyst Install Manager
    Microsoft Visual C++ 2010 Redistributable
    Packages for install
    AMD Catalyst Install Manager
    Final Status: Success
    Version of Item: 3.0.868.0
    Size: 20 Mbytes
    AMD APP SDK Runtime
    Final Status: Success
    Version of Item: 10.0.898.1
    Size: 90 Mbytes
    AMD Display Driver
    Final Status: Success
    Version of Item: 8.951.0.0000
    Size: 90 Mbytes
    HDMI/DP Audio Driver
    Final Status: Success
    Version of Item: 7.12.0.7705
    Size: 1 Mbytes
    AMD Accelerated Video Transcoding
    Final Status: Fail
    Version of Item: 2.00.0002
    Size: 3 Mbytes
    AMD Drag and Drop Transcoding
    Final Status: Success
    Version of Item: 2.00.0000
    Size: 1 Mbytes
    AMD Media Foundation Decoders
    Final Status: Success
    Version of Item: 1.0.70309.0018
    Size: 1 Mbytes
    AMD VISION Engine Control Center
    Final Status: Success
    Version of Item: 2012.0309.43.976
    Size: 150 Mbytes

    Other detected devices
    Manufacturer Advanced Micro Devices, Inc.
    Device ID 0x5a11
    Vendor ID 0x1002
    Class Code 0x060000
    Revision ID 0x02
    Subsystem ID 0x5a11
    Subsystem vendor ID 0x1002
    Manufacturer Advanced Micro Devices, Inc.
    Device ID 0x5a16
    Vendor ID 0x1002
    Class Code 0x060400
    Revision ID 0x00
    Subsystem ID 0x0000
    Subsystem vendor ID 0x0000
    Manufacturer Advanced Micro Devices, Inc.
    Device ID 0xaa80
    Vendor ID 0x1002
    Class Code 0x040300
    Revision ID 0x00
    Subsystem ID 0xaa80
    Subsystem vendor ID 0x1002
    Manufacturer Advanced Micro Devices, Inc.
    Device ID 0x5a18
    Vendor ID 0x1002
    Class Code 0x060400
    Revision ID 0x00
    Subsystem ID 0x0000
    Subsystem vendor ID 0x0000
    Manufacturer Advanced Micro Devices, Inc.
    Device ID 0x5a19
    Vendor ID 0x1002
    Class Code 0x060400
    Revision ID 0x00
    Subsystem ID 0x0000
    Subsystem vendor ID 0x0000
    Manufacturer Advanced Micro Devices, Inc.
    Device ID 0x5a1a
    Vendor ID 0x1002
    Class Code 0x060400
    Revision ID 0x00
    Subsystem ID 0x0000
    Subsystem vendor ID 0x0000
    Manufacturer Advanced Micro Devices, Inc.
    Device ID 0x5a1b
    Vendor ID 0x1002
    Class Code 0x060400
    Revision ID 0x00
    Subsystem ID 0x0000
    Subsystem vendor ID 0x0000
    ATI Integrated SATA Support
    Manufacturer Advanced Micro Devices, Inc.
    Device ID 0x4390
    Vendor ID 0x1002
    Class Code 0x01018f
    Revision ID 0x40
    Subsystem ID 0x4390
    Subsystem vendor ID 0x1002
    ATI Integrated SMBus Support
    Manufacturer Advanced Micro Devices, Inc.
    Device ID 0x4385
    Vendor ID 0x1002
    Class Code 0x0c0500
    Revision ID 0x42
    Subsystem ID 0x0000
    Subsystem vendor ID 0x0000
    ATI Integrated SATA Support
    Manufacturer Advanced Micro Devices, Inc.
    Device ID 0x439c
    Vendor ID 0x1002
    Class Code 0x01018a
    Revision ID 0x40
    Subsystem ID 0x439c
    Subsystem vendor ID 0x1002
    ATI Integrated Azalia Support
    Manufacturer Advanced Micro Devices, Inc.
    Device ID 0x4383
    Vendor ID 0x1002
    Class Code 0x040300
    Revision ID 0x40
    Subsystem ID 0x8410
    Subsystem vendor ID 0x1043
    Manufacturer Advanced Micro Devices, Inc.
    Device ID 0x4384
    Vendor ID 0x1002
    Class Code 0x060401
    Revision ID 0x40
    Subsystem ID 0x0000
    Subsystem vendor ID 0x0000
    Manufacturer Advanced Micro Devices, Inc.
    Device ID 0x1200
    Vendor ID 0x1022
    Class Code 0x060000
    Revision ID 0x00
    Subsystem ID 0x0000
    Subsystem vendor ID 0x0000
    Manufacturer Advanced Micro Devices, Inc.
    Device ID 0x1201
    Vendor ID 0x1022
    Class Code 0x060000
    Revision ID 0x00
    Subsystem ID 0x0000
    Subsystem vendor ID 0x0000
    Manufacturer Advanced Micro Devices, Inc.
    Device ID 0x1202
    Vendor ID 0x1022
    Class Code 0x060000
    Revision ID 0x00
    Subsystem ID 0x0000
    Subsystem vendor ID 0x0000
    Manufacturer Advanced Micro Devices, Inc.
    Device ID 0x1203
    Vendor ID 0x1022
    Class Code 0x060000
    Revision ID 0x00
    Subsystem ID 0x0000
    Subsystem vendor ID 0x0000
    Manufacturer Advanced Micro Devices, Inc.
    Device ID 0x1204
    Vendor ID 0x1022
    Class Code 0x060000
    Revision ID 0x00
    Subsystem ID 0x0000
    Subsystem vendor ID 0x0000

    Error messages
    Application Install: install package failure!
    Application Install: install package failure!
  5. I have tested my machine overnight with pc check. all ram has passed, motherboard has passed and cpu has passed all checks
  6. Get your driver package from the AMD site:
    http://support.amd.com/us/gpudownload/Pages/index.aspx

    It sounds like you are incorrectly downloading the drivers from the Sapphire site although I don't know how.

    To be certain, do this:
    1) Download the correct package from AMD
    2) Uninstall your current ATI/Catalyst drivers completely
    3) reboot
    4) Install the new package

    *Or you could try "auto detect and install" from the AMD link if it works.
  7. the great randini said:
    dumb question but u are installing 64 bit driver

    suggestion = click start and type" record steps to reproduce problem" (without the quotes)

    and select that app which populated in the left colum

    if you run that while attepting to install driver it may lead to what is going wrong

    5 different 6950 2 gig ddr5 cards on the site did u try all 5 drivers


    All five cards will use the exact same driver. In fact, most of the other AMD cards are also in the same package.
  8. Try deactivating kaspersky while doing the install.
  9. tried that, still no go. Think I'm going to do a clean install of my OS incase somethings gone wrong with it.
  10. OK, it was my OS at fault. had to do a complete re-install and now everything is working fine. Thanks to everyone who posted.
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