ATI Drivers won\'t install CCC

[Sailor-Moon]

I have an
AMD 1090T
Asus Crosshair IV formula
200 Mhz Corsair 8 Gig Ram
ATI Saphire Radeon HD 6950 2 Gig DDR5

I am using Kaspersky internt security 2012 on a Windows 7 64 bit OS

I have no ATI catalyst controll pannel, If I go to install my ATI graphics driver, the instilation fails

I do have screenshots on a zipped word doc showing the steps of me un-installing and then re-installing

I've e-mailed saphire for support and they are stumped.
Anyone have any ideas please?

 

[the great randini]

dumb question but u are installing 64 bit driver

suggestion = click start and type" record steps to reproduce problem" (without the quotes)

and select that app which populated in the left colum

if you run that while attepting to install driver it may lead to what is going wrong

5 different 6950 2 gig ddr5 cards on the site did u try all 5 drivers

 

[the great randini]

http://www.sapphiretech.com/presentation/downloads/

 

[Sailor-Moon]

I have used the record steps to reproduce problem like you suggested. I am using the 64 bit drivers and I even used the amd driver detect program to make sure I had the correct ones.
that application asked me to save it as a zip file, what should I do now?

 

[smorizio]

you may have a stick of bad ram. or an issue with a ram stick. the drivers may be downloading fine but then being damaged when they hit the stick of bad ram. i would power down your pc and take out 1/2 the ram and see if the driver installs fine.
the other issue with new builds and hardware not installing is that your missing the mb chipset drivers first. without the pci controlr or bridge drivers windows cant see the video card.

 

[Sailor-Moon]

Catalyst™ Install Manager
Installation Report
04/04/12 21:51:23

Hardware information
Name AMD Radeon Graphics Processor
Manufacturer Advanced Micro Devices, Inc.
Device ID 0x6719
Vendor ID 0x1002
Class Code 0x030000
Revision ID 0x00
Subsystem ID 0x0b00
Subsystem vendor ID 0x1002
Other hardware
Existing packages
AMD Catalyst Install Manager
Microsoft Visual C++ 2010 Redistributable
Packages for install
AMD Catalyst Install Manager
Final Status: Success
Version of Item: 3.0.868.0
Size: 20 Mbytes
AMD APP SDK Runtime
Final Status: Success
Version of Item: 10.0.898.1
Size: 90 Mbytes
AMD Display Driver
Final Status: Success
Version of Item: 8.951.0.0000
Size: 90 Mbytes
HDMI/DP Audio Driver
Final Status: Success
Version of Item: 7.12.0.7705
Size: 1 Mbytes
AMD Accelerated Video Transcoding
Final Status: Fail
Version of Item: 2.00.0002
Size: 3 Mbytes
AMD Drag and Drop Transcoding
Final Status: Success
Version of Item: 2.00.0000
Size: 1 Mbytes
AMD Media Foundation Decoders
Final Status: Success
Version of Item: 1.0.70309.0018
Size: 1 Mbytes
AMD VISION Engine Control Center
Final Status: Success
Version of Item: 2012.0309.43.976
Size: 150 Mbytes

Other detected devices
Manufacturer Advanced Micro Devices, Inc.
Device ID 0x5a11
Vendor ID 0x1002
Class Code 0x060000
Revision ID 0x02
Subsystem ID 0x5a11
Subsystem vendor ID 0x1002
Manufacturer Advanced Micro Devices, Inc.
Device ID 0x5a16
Vendor ID 0x1002
Class Code 0x060400
Revision ID 0x00
Subsystem ID 0x0000
Subsystem vendor ID 0x0000
Manufacturer Advanced Micro Devices, Inc.
Device ID 0xaa80
Vendor ID 0x1002
Class Code 0x040300
Revision ID 0x00
Subsystem ID 0xaa80
Subsystem vendor ID 0x1002
Manufacturer Advanced Micro Devices, Inc.
Device ID 0x5a18
Vendor ID 0x1002
Class Code 0x060400
Revision ID 0x00
Subsystem ID 0x0000
Subsystem vendor ID 0x0000
Manufacturer Advanced Micro Devices, Inc.
Device ID 0x5a19
Vendor ID 0x1002
Class Code 0x060400
Revision ID 0x00
Subsystem ID 0x0000
Subsystem vendor ID 0x0000
Manufacturer Advanced Micro Devices, Inc.
Device ID 0x5a1a
Vendor ID 0x1002
Class Code 0x060400
Revision ID 0x00
Subsystem ID 0x0000
Subsystem vendor ID 0x0000
Manufacturer Advanced Micro Devices, Inc.
Device ID 0x5a1b
Vendor ID 0x1002
Class Code 0x060400
Revision ID 0x00
Subsystem ID 0x0000
Subsystem vendor ID 0x0000
ATI Integrated SATA Support
Manufacturer Advanced Micro Devices, Inc.
Device ID 0x4390
Vendor ID 0x1002
Class Code 0x01018f
Revision ID 0x40
Subsystem ID 0x4390
Subsystem vendor ID 0x1002
ATI Integrated SMBus Support
Manufacturer Advanced Micro Devices, Inc.
Device ID 0x4385
Vendor ID 0x1002
Class Code 0x0c0500
Revision ID 0x42
Subsystem ID 0x0000
Subsystem vendor ID 0x0000
ATI Integrated SATA Support
Manufacturer Advanced Micro Devices, Inc.
Device ID 0x439c
Vendor ID 0x1002
Class Code 0x01018a
Revision ID 0x40
Subsystem ID 0x439c
Subsystem vendor ID 0x1002
ATI Integrated Azalia Support
Manufacturer Advanced Micro Devices, Inc.
Device ID 0x4383
Vendor ID 0x1002
Class Code 0x040300
Revision ID 0x40
Subsystem ID 0x8410
Subsystem vendor ID 0x1043
Manufacturer Advanced Micro Devices, Inc.
Device ID 0x4384
Vendor ID 0x1002
Class Code 0x060401
Revision ID 0x40
Subsystem ID 0x0000
Subsystem vendor ID 0x0000
Manufacturer Advanced Micro Devices, Inc.
Device ID 0x1200
Vendor ID 0x1022
Class Code 0x060000
Revision ID 0x00
Subsystem ID 0x0000
Subsystem vendor ID 0x0000
Manufacturer Advanced Micro Devices, Inc.
Device ID 0x1201
Vendor ID 0x1022
Class Code 0x060000
Revision ID 0x00
Subsystem ID 0x0000
Subsystem vendor ID 0x0000
Manufacturer Advanced Micro Devices, Inc.
Device ID 0x1202
Vendor ID 0x1022
Class Code 0x060000
Revision ID 0x00
Subsystem ID 0x0000
Subsystem vendor ID 0x0000
Manufacturer Advanced Micro Devices, Inc.
Device ID 0x1203
Vendor ID 0x1022
Class Code 0x060000
Revision ID 0x00
Subsystem ID 0x0000
Subsystem vendor ID 0x0000
Manufacturer Advanced Micro Devices, Inc.
Device ID 0x1204
Vendor ID 0x1022
Class Code 0x060000
Revision ID 0x00
Subsystem ID 0x0000
Subsystem vendor ID 0x0000

Error messages
Application Install: install package failure!
Application Install: install package failure!

 

[Sailor-Moon]

I have tested my machine overnight with pc check. all ram has passed, motherboard has passed and cpu has passed all checks

 

[photonboy]

Get your driver package from the AMD site:
http://support.amd.com/us/gpudownload/Pages/index.aspx

It sounds like you are incorrectly downloading the drivers from the Sapphire site although I don't know how.

To be certain, do this:
1) Download the correct package from AMD
2) Uninstall your current ATI/Catalyst drivers completely
3) reboot
4) Install the new package

*Or you could try "auto detect and install" from the AMD link if it works.

 

[photonboy]

dumb question but u are installing 64 bit driver

suggestion = click start and type" record steps to reproduce problem" (without the quotes)

and select that app which populated in the left colum

if you run that while attepting to install driver it may lead to what is going wrong

5 different 6950 2 gig ddr5 cards on the site did u try all 5 drivers

All five cards will use the exact same driver. In fact, most of the other AMD cards are also in the same package.

 

[abekl]

Try deactivating kaspersky while doing the install.

 

[Sailor-Moon]

tried that, still no go. Think I'm going to do a clean install of my OS incase somethings gone wrong with it.

 

[Sailor-Moon]

OK, it was my OS at fault. had to do a complete re-install and now everything is working fine. Thanks to everyone who posted.