Black screen with pointer

My mom was having an issue where she could not log in it just went to a black screen and a pointer. I was wondering if there is anything you guys can say to help me fix it.
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  1. welike2fail said:
    Hello,
    i have a Hp Pavilion g6 it use to start normally now it does this i need help i can do anything i dont know what to do and im scared

    Can you get into safemode ? OEM or have a windows 7 CD ?
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