you may pay for 20MB, chances are on a good day with non of your neighbors using it you only get 15 or so, and maybe less depending on where the signal is coming from and what kind of medium it is coming through. most of the time unless you are real lucky it is coming across copper wires, rather than fiber. as the signal passes through the copper getting to the house/apartment the signal degrads, and you get only what is left of the signal. i cant recall if you said you were working off of a ethernet connection, or wireless, but if your wireless then youll only go as fast as your router, minus some for signal loss and interference. you may also notice it going faster until about 3-4pm.. thats when your neighbors get home and start using up some of the signal strength(like the previous poster said) the more they use, the more you lose. just remember, just cause you are paying for 20MB, the chances of you actually getting that speed at your house is slim to none. How slow is it going for you? if your paying for 20, and only getting 3-6MB(you can check on speakeasy.net). The amount of graphics on the website also can bog down the connection, or if there is music being played on that site.. just make the most of what you have and enjoy.