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Fortec noservice ? no warranty ?

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  • MPEG DVB
  • Video
Last response: in Home Theatre Legacy
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Anonymous
June 25, 2004 6:47:13 PM

Archived from groups: alt.video.satellite.mpeg-dvb (More info?)

Bought a Fortec star DVB receiver on Jan 2004
and found RF connector was borken around the end of April.
Contact Fortec and David McGrath of Fortec asked to me to contact the
seller (it is very weird, I thought normally first 30 days by seller
and the rest of warranty period by the manufacturer) Then the seller
kept telling me Fortec have never sent the part replacement to him so
I have had the broken RF connector for almost 2 months.

I wonder if Fortec has any service and warranty on their product ?

Anyone got similiar experience ?

More about : fortec noservice warranty

June 26, 2004 6:23:51 PM

Archived from groups: alt.video.satellite.mpeg-dvb (More info?)

My Fortec developed a problem with the firmware. I e-mailed fortec about it
and received no response from them. Mine was out of warranty, and I can
live with the symptoms, but it would have been nice to get a response.

My feeling (maybe someone who knows more about the industry could weigh in),
is this stuff is such fringe technology, that the manufacturers aren't
really set up to handle service problems well. I think to some extent you
just take a risk when you buy that everything turns out OK.


"J. Sun" <jsun_2k@yahoo.com> wrote in message
news:D c849149.0406251347.1fb06f77@posting.google.com...
> Bought a Fortec star DVB receiver on Jan 2004
> and found RF connector was borken around the end of April.
> Contact Fortec and David McGrath of Fortec asked to me to contact the
> seller (it is very weird, I thought normally first 30 days by seller
> and the rest of warranty period by the manufacturer) Then the seller
> kept telling me Fortec have never sent the part replacement to him so
> I have had the broken RF connector for almost 2 months.
>
> I wonder if Fortec has any service and warranty on their product ?
>
> Anyone got similiar experience ?
Anonymous
June 27, 2004 7:12:20 AM

Archived from groups: alt.video.satellite.mpeg-dvb (More info?)

i bought a pansat 2100a used, it didn't come with a manual. after finding
their number on the web i called them and they shipped one free of charge.


"Len" <lpatti@RemoveThis.sbcglobal.net> wrote in message
news:WFfDc.3865$Ai7.2865@newssvr32.news.prodigy.com...
> My Fortec developed a problem with the firmware. I e-mailed fortec about
it
> and received no response from them. Mine was out of warranty, and I can
> live with the symptoms, but it would have been nice to get a response.
>
> My feeling (maybe someone who knows more about the industry could weigh
in),
> is this stuff is such fringe technology, that the manufacturers aren't
> really set up to handle service problems well. I think to some extent you
> just take a risk when you buy that everything turns out OK.
>
>
> "J. Sun" <jsun_2k@yahoo.com> wrote in message
> news:D c849149.0406251347.1fb06f77@posting.google.com...
> > Bought a Fortec star DVB receiver on Jan 2004
> > and found RF connector was borken around the end of April.
> > Contact Fortec and David McGrath of Fortec asked to me to contact the
> > seller (it is very weird, I thought normally first 30 days by seller
> > and the rest of warranty period by the manufacturer) Then the seller
> > kept telling me Fortec have never sent the part replacement to him so
> > I have had the broken RF connector for almost 2 months.
> >
> > I wonder if Fortec has any service and warranty on their product ?
> >
> > Anyone got similiar experience ?
>
>
Anonymous
June 27, 2004 6:05:25 PM

Archived from groups: alt.video.satellite.mpeg-dvb (More info?)

The worst experience I have had so far to buy a new or used product
from a U.S. or Canada dealer or manufacturer.

"kilmister" <kilmister@hotmail.com> wrote in message news:<oWqDc.76$KtS1.17@news04.bloor.is.net.cable.rogers.com>...
> i bought a pansat 2100a used, it didn't come with a manual. after finding
> their number on the web i called them and they shipped one free of charge.
>
>
> "Len" <lpatti@RemoveThis.sbcglobal.net> wrote in message
> news:WFfDc.3865$Ai7.2865@newssvr32.news.prodigy.com...
> > My Fortec developed a problem with the firmware. I e-mailed fortec about
> it
> > and received no response from them. Mine was out of warranty, and I can
> > live with the symptoms, but it would have been nice to get a response.
> >
> > My feeling (maybe someone who knows more about the industry could weigh
> in),
> > is this stuff is such fringe technology, that the manufacturers aren't
> > really set up to handle service problems well. I think to some extent you
> > just take a risk when you buy that everything turns out OK.
> >
> >
> > "J. Sun" <jsun_2k@yahoo.com> wrote in message
> > news:D c849149.0406251347.1fb06f77@posting.google.com...
> > > Bought a Fortec star DVB receiver on Jan 2004
> > > and found RF connector was borken around the end of April.
> > > Contact Fortec and David McGrath of Fortec asked to me to contact the
> > > seller (it is very weird, I thought normally first 30 days by seller
> > > and the rest of warranty period by the manufacturer) Then the seller
> > > kept telling me Fortec have never sent the part replacement to him so
> > > I have had the broken RF connector for almost 2 months.
> > >
> > > I wonder if Fortec has any service and warranty on their product ?
> > >
> > > Anyone got similiar experience ?
> >
> >
June 27, 2004 7:28:33 PM

Archived from groups: alt.video.satellite.mpeg-dvb (More info?)

KuSat in Ottawa has the worse service, and don't expect any help from the
manufacturers either. both Pansat and Fortec are too busy with sales to help
with after support



"Len" <lpatti@RemoveThis.sbcglobal.net> wrote in message
news:WFfDc.3865$Ai7.2865@newssvr32.news.prodigy.com...
> My Fortec developed a problem with the firmware. I e-mailed fortec about
it
> and received no response from them. Mine was out of warranty, and I can
> live with the symptoms, but it would have been nice to get a response.
>
> My feeling (maybe someone who knows more about the industry could weigh
in),
> is this stuff is such fringe technology, that the manufacturers aren't
> really set up to handle service problems well. I think to some extent you
> just take a risk when you buy that everything turns out OK.
>
>
> "J. Sun" <jsun_2k@yahoo.com> wrote in message
> news:D c849149.0406251347.1fb06f77@posting.google.com...
> > Bought a Fortec star DVB receiver on Jan 2004
> > and found RF connector was borken around the end of April.
> > Contact Fortec and David McGrath of Fortec asked to me to contact the
> > seller (it is very weird, I thought normally first 30 days by seller
> > and the rest of warranty period by the manufacturer) Then the seller
> > kept telling me Fortec have never sent the part replacement to him so
> > I have had the broken RF connector for almost 2 months.
> >
> > I wonder if Fortec has any service and warranty on their product ?
> >
> > Anyone got similiar experience ?
>
>
June 28, 2004 1:47:02 AM

Archived from groups: alt.video.satellite.mpeg-dvb (More info?)

Making a good purchase isn't only about finding the best price! Dealers are
not only here to only make money with the distribution. When shopping, find
a dealer who provides not only presale support, but also enquire about post
sale support. Dealers are the first line of support for products.

If you need service on your vehicle you contact the local dealer, not the
manufacturer!
-------------------
Brian Gohl
Satellite Audio Video
http://www.adventistsat.com


"Me" <me@me.com> wrote in message
news:vbFDc.2664$Ax1.94331@news20.bellglobal.com...
> KuSat in Ottawa has the worse service, and don't expect any help from the
> manufacturers either. both Pansat and Fortec are too busy with sales to
help
> with after support
>
>
>
> "Len" <lpatti@RemoveThis.sbcglobal.net> wrote in message
> news:WFfDc.3865$Ai7.2865@newssvr32.news.prodigy.com...
> > My Fortec developed a problem with the firmware. I e-mailed fortec
about
> it
> > and received no response from them. Mine was out of warranty, and I can
> > live with the symptoms, but it would have been nice to get a response.
> >
> > My feeling (maybe someone who knows more about the industry could weigh
> in),
> > is this stuff is such fringe technology, that the manufacturers aren't
> > really set up to handle service problems well. I think to some extent
you
> > just take a risk when you buy that everything turns out OK.
> >
> >
> > "J. Sun" <jsun_2k@yahoo.com> wrote in message
> > news:D c849149.0406251347.1fb06f77@posting.google.com...
> > > Bought a Fortec star DVB receiver on Jan 2004
> > > and found RF connector was borken around the end of April.
> > > Contact Fortec and David McGrath of Fortec asked to me to contact the
> > > seller (it is very weird, I thought normally first 30 days by seller
> > > and the rest of warranty period by the manufacturer) Then the seller
> > > kept telling me Fortec have never sent the part replacement to him so
> > > I have had the broken RF connector for almost 2 months.
> > >
> > > I wonder if Fortec has any service and warranty on their product ?
> > >
> > > Anyone got similiar experience ?
> >
> >
>
>
Anonymous
June 28, 2004 3:05:54 AM

Archived from groups: alt.video.satellite.mpeg-dvb (More info?)

There are two solutions for your problem:

1- Use the A/V outputs on the back of the receiver and connect it to
the TV directly bypassing the RF outputs (see back panel picture here
http://sadoun.com/Sat/Products/Fortec-Star/Receivers/Li...
)

2- If you have to use the RF connection (in case your TV is old and
does not have A/V RCA inputs) then buy an RF modulator ( see item 7
here http://sadoun.com/Sat/Order/Accessories.htm) and connect it
between your receiver and TV.

The cost of option #2 above is probably less than shipping the
receiver to the mfg for warrantee service.

Good luck


jsun_2k@yahoo.com (J. Sun) wrote in message news:<dc849149.0406251347.1fb06f77@posting.google.com>...
> and found RF connector was borken around the end of April.
Anonymous
June 28, 2004 4:10:55 PM

Archived from groups: alt.video.satellite.mpeg-dvb (More info?)

I just bought a complete setup,dish mover,and Fortec Ultra from Sadoun
Sales,and like Brian said go with a dealer that will give you support.
"J. Sun" <jsun_2k@yahoo.com> wrote in message
news:D c849149.0406271305.6c8c2796@posting.google.com...
> The worst experience I have had so far to buy a new or used product
> from a U.S. or Canada dealer or manufacturer.
>
> "kilmister" <kilmister@hotmail.com> wrote in message
news:<oWqDc.76$KtS1.17@news04.bloor.is.net.cable.rogers.com>...
> > i bought a pansat 2100a used, it didn't come with a manual. after
finding
> > their number on the web i called them and they shipped one free of
charge.
> >
> >
> > "Len" <lpatti@RemoveThis.sbcglobal.net> wrote in message
> > news:WFfDc.3865$Ai7.2865@newssvr32.news.prodigy.com...
> > > My Fortec developed a problem with the firmware. I e-mailed fortec
about
> > it
> > > and received no response from them. Mine was out of warranty, and I
can
> > > live with the symptoms, but it would have been nice to get a response.
> > >
> > > My feeling (maybe someone who knows more about the industry could
weigh
> > in),
> > > is this stuff is such fringe technology, that the manufacturers aren't
> > > really set up to handle service problems well. I think to some extent
you
> > > just take a risk when you buy that everything turns out OK.
> > >
> > >
> > > "J. Sun" <jsun_2k@yahoo.com> wrote in message
> > > news:D c849149.0406251347.1fb06f77@posting.google.com...
> > > > Bought a Fortec star DVB receiver on Jan 2004
> > > > and found RF connector was borken around the end of April.
> > > > Contact Fortec and David McGrath of Fortec asked to me to contact
the
> > > > seller (it is very weird, I thought normally first 30 days by seller
> > > > and the rest of warranty period by the manufacturer) Then the seller
> > > > kept telling me Fortec have never sent the part replacement to him
so
> > > > I have had the broken RF connector for almost 2 months.
> > > >
> > > > I wonder if Fortec has any service and warranty on their product ?
> > > >
> > > > Anyone got similiar experience ?
> > >
> > >
Anonymous
June 28, 2004 4:12:17 PM

Archived from groups: alt.video.satellite.mpeg-dvb (More info?)

The best reply so far from Brian.
Integrity still means something,eh Brian?

"Brian" <b.gohl@comcast.net> wrote in message
news:F82dnbY9IrxOP0LdRVn-jg@comcast.com...
> Making a good purchase isn't only about finding the best price! Dealers
are
> not only here to only make money with the distribution. When shopping,
find
> a dealer who provides not only presale support, but also enquire about
post
> sale support. Dealers are the first line of support for products.
>
> If you need service on your vehicle you contact the local dealer, not the
> manufacturer!
> -------------------
> Brian Gohl
> Satellite Audio Video
> http://www.adventistsat.com
>
>
> "Me" <me@me.com> wrote in message
> news:vbFDc.2664$Ax1.94331@news20.bellglobal.com...
> > KuSat in Ottawa has the worse service, and don't expect any help from
the
> > manufacturers either. both Pansat and Fortec are too busy with sales to
> help
> > with after support
> >
> >
> >
> > "Len" <lpatti@RemoveThis.sbcglobal.net> wrote in message
> > news:WFfDc.3865$Ai7.2865@newssvr32.news.prodigy.com...
> > > My Fortec developed a problem with the firmware. I e-mailed fortec
> about
> > it
> > > and received no response from them. Mine was out of warranty, and I
can
> > > live with the symptoms, but it would have been nice to get a response.
> > >
> > > My feeling (maybe someone who knows more about the industry could
weigh
> > in),
> > > is this stuff is such fringe technology, that the manufacturers aren't
> > > really set up to handle service problems well. I think to some extent
> you
> > > just take a risk when you buy that everything turns out OK.
> > >
> > >
> > > "J. Sun" <jsun_2k@yahoo.com> wrote in message
> > > news:D c849149.0406251347.1fb06f77@posting.google.com...
> > > > Bought a Fortec star DVB receiver on Jan 2004
> > > > and found RF connector was borken around the end of April.
> > > > Contact Fortec and David McGrath of Fortec asked to me to contact
the
> > > > seller (it is very weird, I thought normally first 30 days by seller
> > > > and the rest of warranty period by the manufacturer) Then the seller
> > > > kept telling me Fortec have never sent the part replacement to him
so
> > > > I have had the broken RF connector for almost 2 months.
> > > >
> > > > I wonder if Fortec has any service and warranty on their product ?
> > > >
> > > > Anyone got similiar experience ?
> > >
> > >
> >
> >
>
>
Anonymous
June 29, 2004 11:55:42 PM

Archived from groups: alt.video.satellite.mpeg-dvb (More info?)

Rafi (basianunia@yahoo.com) is a dealer with excuse for no customer service
Fortec star is manufacturer with warranty statements as a joke

"observer" <observing@somewhere.earth> wrote in message news:<P8_Dc.15233$J82.11487@fe25.usenetserver.com>...
> I just bought a complete setup,dish mover,and Fortec Ultra from Sadoun
> Sales,and like Brian said go with a dealer that will give you support.
> "J. Sun" <jsun_2k@yahoo.com> wrote in message
> news:D c849149.0406271305.6c8c2796@posting.google.com...
> > The worst experience I have had so far to buy a new or used product
> > from a U.S. or Canada dealer or manufacturer.
> >
> > "kilmister" <kilmister@hotmail.com> wrote in message
> news:<oWqDc.76$KtS1.17@news04.bloor.is.net.cable.rogers.com>...
> > > i bought a pansat 2100a used, it didn't come with a manual. after
> finding
> > > their number on the web i called them and they shipped one free of
> charge.
> > >
> > >
> > > "Len" <lpatti@RemoveThis.sbcglobal.net> wrote in message
> > > news:WFfDc.3865$Ai7.2865@newssvr32.news.prodigy.com...
> > > > My Fortec developed a problem with the firmware. I e-mailed fortec
> about
> it
> > > > and received no response from them. Mine was out of warranty, and I
> can
> > > > live with the symptoms, but it would have been nice to get a response.
> > > >
> > > > My feeling (maybe someone who knows more about the industry could
> weigh
> in),
> > > > is this stuff is such fringe technology, that the manufacturers aren't
> > > > really set up to handle service problems well. I think to some extent
> you
> > > > just take a risk when you buy that everything turns out OK.
> > > >
> > > >
> > > > "J. Sun" <jsun_2k@yahoo.com> wrote in message
> > > > news:D c849149.0406251347.1fb06f77@posting.google.com...
> > > > > Bought a Fortec star DVB receiver on Jan 2004
> > > > > and found RF connector was borken around the end of April.
> > > > > Contact Fortec and David McGrath of Fortec asked to me to contact
> the
> > > > > seller (it is very weird, I thought normally first 30 days by seller
> > > > > and the rest of warranty period by the manufacturer) Then the seller
> > > > > kept telling me Fortec have never sent the part replacement to him
> so
> > > > > I have had the broken RF connector for almost 2 months.
> > > > >
> > > > > I wonder if Fortec has any service and warranty on their product ?
> > > > >
> > > > > Anyone got similiar experience ?
> > > >
> > > >
Anonymous
December 5, 2004 10:13:32 AM

Archived from groups: alt.video.satellite.mpeg-dvb (More info?)

alternatively, connect the AV outputs to a VCR, then use the RF output from
the VCR to the TV.


"FTAdish" <ftadish@yahoo.com> wrote in message
news:2a2befc0.0406272205.43b9bc01@posting.google.com...
> There are two solutions for your problem:
>
> 1- Use the A/V outputs on the back of the receiver and connect it to
> the TV directly bypassing the RF outputs (see back panel picture here
>
http://sadoun.com/Sat/Products/Fortec-Star/Receivers/Li...
> )
>
> 2- If you have to use the RF connection (in case your TV is old and
> does not have A/V RCA inputs) then buy an RF modulator ( see item 7
> here http://sadoun.com/Sat/Order/Accessories.htm) and connect it
> between your receiver and TV.
>
> The cost of option #2 above is probably less than shipping the
> receiver to the mfg for warrantee service.
>
> Good luck
>
>
> jsun_2k@yahoo.com (J. Sun) wrote in message
news:<dc849149.0406251347.1fb06f77@posting.google.com>...
> > and found RF connector was borken around the end of April.
Anonymous
December 5, 2004 1:53:37 PM

Archived from groups: alt.video.satellite.mpeg-dvb (More info?)

Especially if you want mono sound and the LOUSIEST quality video!!!!

*because the satellite receiver has to combine the signal onto a channel 3
or 4 carrier,then at the other end the the VCR must strip it off,then put it
back on,before it is separated at the TV!

Use S-video (or component if using IT 912S),or composite,but NOT RF!!!

No educated person would use RF when a better connection available.

"AI Nut" <ainut@hiwaay.net> wrote in message
news:10r629o8vllcnf6@corp.supernews.com...
> alternatively, connect the AV outputs to a VCR, then use the RF output
> from
> the VCR to the TV.
>
>
> "FTAdish" <ftadish@yahoo.com> wrote in message
> news:2a2befc0.0406272205.43b9bc01@posting.google.com...
>> There are two solutions for your problem:
>>
>> 1- Use the A/V outputs on the back of the receiver and connect it to
>> the TV directly bypassing the RF outputs (see back panel picture here
>>
> http://sadoun.com/Sat/Products/Fortec-Star/Receivers/Li...
>> )
>>
>> 2- If you have to use the RF connection (in case your TV is old and
>> does not have A/V RCA inputs) then buy an RF modulator ( see item 7
>> here http://sadoun.com/Sat/Order/Accessories.htm) and connect it
>> between your receiver and TV.
>>
>> The cost of option #2 above is probably less than shipping the
>> receiver to the mfg for warrantee service.
>>
>> Good luck
>>
>>
>> jsun_2k@yahoo.com (J. Sun) wrote in message
> news:<dc849149.0406251347.1fb06f77@posting.google.com>...
>> > and found RF connector was borken around the end of April.
>
>


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