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Installation 1714 Error with New Palm and Desktop

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May 2, 2004 9:20:11 PM

Archived from groups: comp.sys.palmtops.pilot (More info?)

I think this may just be a rant... but if anybody has a work
around....

Don't think anyone else has found a solution for this, but it seems
like more than a few have had this issue. Though it seem very closely
tied to those of us that already had a previous desktop.

It only installs as the Admin user, not even a user with Admin rights.

I researched and nothing suggested seemed to work (gave my user Admin
rights, cleaned the registry, Installer clean up utility, killed that
registry key displayed during installation, and killed every Palm file
I could find). Over and over again, and in with variations.

I called Palm and got nowhere (though they suggested I install it at
work, and if it installed, then using this at home was my issue and
not theirs).

I wrote them, and they basically said it was a rights issue and I
should contact my sys admin (that would be me) or complain to
Microsoft (hmmmm, whom could that be? Microsoft).

But how come 4.01 and its updates worked just fine on the same system,
even for a user with limited rights? Really, it is their responsibility
IF they KNOW what the issue is, to provide some REAL guidance. If me
or my Sys Admin (me, for that matter) was a PALM expert, I wouldn't be
contacting Palm. By the way, 4.01 still installs fine and works fine.

Sorry, but thanks for letting me vent a little.

For your amusement (I will be answering the survey if they actually
send it):

<snip>
Thank you for writing to palmOneTechnical Support.

This is Joydeep [My_Edit: I will not poke fun, I will not poke fun] and I
am responding to your issue with regard to your issue. [My_Edit: could
she be responding to my issue, without regard for my issue?????]

I can really understand your frustration and concern. After
going through your mail [My_Edit: That's against the law in the United
States), I understood that the error is being caused due to some
administrative rights concern, which in turn is related to
the windows OS and so I would advise you to please contact your system
vendor or system administrator who would be able to resolve your issue
satisfactorily. [My_Edit: So I shouldn't contact the product vendor,
cause they don't care]

If you would require further assistance please write to us or call us
at palmOne Technical Support center at: 1- 813 ⤓ 313 ⤓ 4193.
[My_eDIT: Hate to say this, but next time I may buy a Handheld PC)

We⤙d be happy to receive your call; one of our specialists will
always be available to assist you.

For International Support, please visit our Web site at:
http://www.palmone.com/us/support/globalsupport.html

Palm handheld products may be subject to a telephone technical support
fee of $25 per incident after 90 days from the date of purchase.
However, if it is determined your handheld requires repair or if we
are unable to resolve the issue, this fee will be waived.

U.S. customers may also purchase the Palm On Call Plan, which provides
a full year of telephone technical support. For more details about
this plan, please visit our Web site at:

http://warranty.palm.com

To learn more about Palm handhelds, software updates, set up guides
and other solutions, be sure to visit the PalmOne, Inc. support web
site at:
http://www.palmone.com/us/support/

We hope this concern has been resolved to your satisfaction.
Thank you for choosing palmOne services.

Sincerely,
Joydeep
palmOne Technical Support

Please take some time to complete the Customer Satisfaction Survey
that will be e-mailed to you for this case. Your response will help
us in our ongoing effort to continually improve our customer support
services. Thank you!
</snip>
Anonymous
May 3, 2004 3:16:22 AM

Archived from groups: comp.sys.palmtops.pilot (More info?)

On 2-May-2004, Andrew <I_dont_like_ham_@_or_spam_thanks.NOSPAM.net> Flushed
this thought from his brain to the screen::

> It only installs as the Admin user, not even a user with Admin rights.
>
> I researched and nothing suggested seemed to work (gave my user Admin
> rights, cleaned the registry, Installer clean up utility, killed that
> registry key displayed during installation, and killed every Palm file
> I could find). Over and over again, and in with variations.
>
> I called Palm and got nowhere (though they suggested I install it at
> work, and if it installed, then using this at home was my issue and
> not theirs).

After admiring my oldish Palm m515 from afar for some time, management at the
plant I work at has now purchased 3 Sonys ("they were on sale, what do you mean
they're different from what you have???") for some of the managers. It was fun
teaching all of my "superiors" how to use a PDA, but our Network Admin has
absolutely no clue on how to install the desktop locally for these 3. She has
run into the very same problem! Works fine for "admin" but little shows up
for anyone below that level. Even the USB option will not show up on any of
the users. Boot as admin, and there is the USB option.
She gave admin rights to one of the users as an experiment, no go. Error'ed
out right away.
Hotsync will not work at all for the users. She's stumped, and even she
laughed when I suggested calling Sony "support"...

Hope you find an answer to this problem, or another guru out there.

WyreNut

--
I am not young enough to know everything.

- Oscar Wilde
May 4, 2004 1:41:38 PM

Archived from groups: comp.sys.palmtops.pilot (More info?)

W> On 2-May-2004, Andrew
W> <I_dont_like_ham_@_or_spam_thanks.NOSPAM.net> Flushed
W> this thought from his brain to the screen::

>> It only installs as the Admin user, not even a user with Admin rights.
>>
>> I researched and nothing suggested seemed to work (gave my user Admin
>> rights, cleaned the registry, Installer clean up utility, killed that
>> registry key displayed during installation, and killed every Palm file
>> I could find). Over and over again, and in with variations.
>>
>> I called Palm and got nowhere (though they suggested I install it at
>> work, and if it installed, then using this at home was my issue and
>> not theirs).

W> After admiring my oldish Palm m515 from afar for some time, management at the
W> plant I work at has now purchased 3 Sonys ("they were on sale, what do you mean
W> they're different from what you have???") for some of the managers. It was fun
W> teaching all of my "superiors" how to use a PDA, but our Network Admin has
W> absolutely no clue on how to install the desktop locally for these 3. She has
W> run into the very same problem! Works fine for "admin" but little shows up
W> for anyone below that level. Even the USB option will not show up on any of
W> the users. Boot as admin, and there is the USB option.
W> She gave admin rights to one of the users as an experiment, no go. Error'ed
W> out right away.
W> Hotsync will not work at all for the users. She's stumped, and even she
W> laughed when I suggested calling Sony "support"...

W> Hope you find an answer to this problem, or another guru out there.

W> WyreNut


They e-mailed me again, and again told me it was a Microsoft installer
issue, not theirs. I don't think they really bother to read e-mails.
Also, it begs the question, maybe they should use another installer?

How can they justify saying that, especially the product was supposed
to be developed with XP Pro and user permissions in mind? I base this
on the fact that 4.01 worked just fine, even with regular non-admin
"user" accounts.

Anybody ever find a work around for 1714? I'd love to try it and send
it their support staff. I've tried everything I can think of, and it
doesn't seem to help. The one thing I haven't tried is a reinstall of
my system, but if you have, and it worked, let "us" know. At least there
will be answer in the group for next poor slob who searches google
groups.

--Andrew
Related resources
May 4, 2004 9:11:59 PM

Archived from groups: comp.sys.palmtops.pilot (More info?)

JA> [irrelevant data snipped]

JA> A google search for 'palm 1714 error'; <http://tinyurl.com/ytocj&gt;
JA> provides the solution, google is your friend.


Thanks, but I went through the whole google search, registry
edits/cleaning, etc. Everything I could find.

It seems to be real issue with their software, though every reply from
them implies Windows XP. Even a user that is switched to Admin
can't install. You have to be "THE" Admin user.

I am frustrated with them. Admit it is screwed up and that a fix will
be coming out. I'll wait, just don't blow smoke at me.

The main arg against their Windows XP defense is that 1) if it doesn't
work it doesn't work, 2) Most manufactures have taken in to
consideration XP's multi users (and I'm not referring to Fast-user
switching even), and 3) Earlier versions of their software work just
fine in the same environment.

I know their support is outsourced, and the level of support available
to American users has decreased (in general, from every manufacture
that has done this), but I wonder if it is a situation where the
support folks are cheap, non-technical, and badly trained or are too
far away to get the ear of the management and development teams
properly and are trapped into spewing what are obviously scripted
excuses generated by the marketing side. Either way, the consumer
loses.

--Andrew
Anonymous
May 4, 2004 10:34:15 PM

Archived from groups: comp.sys.palmtops.pilot (More info?)

On Sun, 2 May 2004 17:20:11 -0500, Andrew had this to say...


> I think this may just be a rant... but if anybody has a work
> around....
>
> Don't think anyone else has found a solution for this, but it seems
> like more than a few have had this issue. Though it seem very closely
> tied to those of us that already had a previous desktop.

[irrelevant data snipped]

A google search for 'palm 1714 error'; <http://tinyurl.com/ytocj&gt;
provides the solution, google is your friend.

It is a corrupted registry during install.

Uninstall Palm Desktop. DO NOT delete the Palm folder.
Run regedit, goto HKEY_CURRENT_USER -> Software -> U.S. Robotics and
delete the folder called Palm Computing.
Install Palm desktop to your old Palm folder, if logged in as user, you
must give yourself Admin rights.
You will have to re-install all other conduits also (Avantgo, Docs to
Go, whatever).
I hope this works for you, as I have never had any problems like this.

--
Hope this helps.
Jim Anderson
( 8(|) To email me just pull my_finger
Anonymous
May 5, 2004 4:06:12 AM

Archived from groups: comp.sys.palmtops.pilot (More info?)

Andrew <I_dont_like_ham_@_or_spam_thanks.NOSPAM.net> wrote:
>> [irrelevant data snipped]
>
>> A google search for 'palm 1714 error'; <http://tinyurl.com/ytocj&gt;
>> provides the solution, google is your friend.
>
>
> Thanks, but I went through the whole google search, registry
> edits/cleaning, etc. Everything I could find.
>
> It seems to be real issue with their software, though every reply from
> them implies Windows XP. Even a user that is switched to Admin
> can't install. You have to be "THE" Admin user.
>
> I am frustrated with them. Admit it is screwed up and that a fix will
> be coming out. I'll wait, just don't blow smoke at me.
>
> The main arg against their Windows XP defense is that 1) if it doesn't
> work it doesn't work, 2) Most manufactures have taken in to
> consideration XP's multi users (and I'm not referring to Fast-user
> switching even), and 3) Earlier versions of their software work just
> fine in the same environment.

4) If using XP Home, it takes more than average knowledge to be able to log
in as "The Admin".

Regards,
--
*Art
Anonymous
May 5, 2004 7:41:58 AM

Archived from groups: comp.sys.palmtops.pilot (More info?)

On Tue, 4 May 2004 17:11:59 -0500, Andrew had this to say...


> JA> [irrelevant data snipped]
>
> JA> A google search for 'palm 1714 error'; <http://tinyurl.com/ytocj&gt;=20
> JA> provides the solution, google is your friend.
>
>
> Thanks, but I went through the whole google search, registry
> edits/cleaning, etc. Everything I could find.
>
> It seems to be real issue with their software, though every reply from
> them implies Windows XP. Even a user that is switched to Admin
> can't install. You have to be "THE" Admin user.
>
> I am frustrated with them. Admit it is screwed up and that a fix will
> be coming out. I'll wait, just don't blow smoke at me.
>
> The main arg against their Windows XP defense is that 1) if it doesn't
> work it doesn't work, 2) Most manufactures have taken in to
> consideration XP's multi users (and I'm not referring to Fast-user
> switching even), and 3) Earlier versions of their software work just
> fine in the same environment.
>
> I know their support is outsourced, and the level of support available
> to American users has decreased (in general, from every manufacture
> that has done this), but I wonder if it is a situation where the
> support folks are cheap, non-technical, and badly trained or are too
> far away to get the ear of the management and development teams
> properly and are trapped into spewing what are obviously scripted
> excuses generated by the marketing side. Either way, the consumer
> loses.
>
> --Andrew

IMHO, I think it is strange that tens of thousands of users have no
problems installing the software. Only a few hot-headed know-it-alls
have problems, and then bite the head off of anyone who try to help.
Just because you can't follow instructions, don't piss on my cornflakes.
HAND, YMMV

--
Hope this helps.
Jim Anderson
( 8(|) To email me just pull my_finger
May 5, 2004 1:31:21 PM

Archived from groups: comp.sys.palmtops.pilot (More info?)

Hello Arthur,

Tuesday, May 4, 2004, 11:06:12 PM, you wrote:

AH> Andrew <I_dont_like_ham_@_or_spam_thanks.NOSPAM.net> wrote:
>>> [irrelevant data snipped]
>>
>>> A google search for 'palm 1714 error'; <http://tinyurl.com/ytocj&gt;
>>> provides the solution, google is your friend.
>>
>>
>> Thanks, but I went through the whole google search, registry
>> edits/cleaning, etc. Everything I could find.
>>
>> It seems to be real issue with their software, though every reply from
>> them implies Windows XP. Even a user that is switched to Admin
>> can't install. You have to be "THE" Admin user.
>>
>> I am frustrated with them. Admit it is screwed up and that a fix will
>> be coming out. I'll wait, just don't blow smoke at me.
>>
>> The main arg against their Windows XP defense is that 1) if it doesn't
>> work it doesn't work, 2) Most manufactures have taken in to
>> consideration XP's multi users (and I'm not referring to Fast-user
>> switching even), and 3) Earlier versions of their software work just
>> fine in the same environment.

AH> 4) If using XP Home, it takes more than average knowledge to be able to log
AH> in as "The Admin".

AH> Regards,

It is Pro. And very odd, I agree. I'm also frustrated by what I see as the
deteriorating level of support for the industry and the blame
Microsoft excuses (and I hate Microsoft!). C'est La Vie.

--Andrew
May 5, 2004 1:33:15 PM

Archived from groups: comp.sys.palmtops.pilot (More info?)

Hello Jim,

Tuesday, May 4, 2004, 10:41:58 PM, you wrote:

JA> On Tue, 4 May 2004 17:11:59 -0500, Andrew had this to say...


>> JA> [irrelevant data snipped]
>>
>> JA> A google search for 'palm 1714 error'; <http://tinyurl.com/ytocj&gt;=20
>> JA> provides the solution, google is your friend.
>>
>>
>> Thanks, but I went through the whole google search, registry
>> edits/cleaning, etc. Everything I could find.
>>
>> It seems to be real issue with their software, though every reply from
>> them implies Windows XP. Even a user that is switched to Admin
>> can't install. You have to be "THE" Admin user.
>>
>> I am frustrated with them. Admit it is screwed up and that a fix will
>> be coming out. I'll wait, just don't blow smoke at me.
>>
>> The main arg against their Windows XP defense is that 1) if it doesn't
>> work it doesn't work, 2) Most manufactures have taken in to
>> consideration XP's multi users (and I'm not referring to Fast-user
>> switching even), and 3) Earlier versions of their software work just
>> fine in the same environment.
>>
>> I know their support is outsourced, and the level of support available
>> to American users has decreased (in general, from every manufacture
>> that has done this), but I wonder if it is a situation where the
>> support folks are cheap, non-technical, and badly trained or are too
>> far away to get the ear of the management and development teams
>> properly and are trapped into spewing what are obviously scripted
>> excuses generated by the marketing side. Either way, the consumer
>> loses.
>>
>> --Andrew

JA> IMHO, I think it is strange that tens of thousands of users have no
JA> problems installing the software. Only a few hot-headed know-it-alls
JA> have problems, and then bite the head off of anyone who try to help.
JA> Just because you can't follow instructions, don't piss on my cornflakes.
JA> HAND, YMMV


Wasn't taking your head off. Sorry if it came across that way. But I
did/do follow directions, and did google this to death as indicated in
my original post and tried everything I found related to 1714.

--Andrew
!