A tech support person at the ISP has no more control over the situation than the OP. We've been through this already, yet the OP insists on pursuing it.
http://www.tomshardware.com/forum/40794-42-socks5-gamin...
You can't control it! It’s like riding the public transportation system in any major city. You hop on board a bus/train and hope for the best. But you don't have any say in the route the driver takes, how many stops he makes, how long those stops are, whether the driver might be diverted/delayed by accidents/construction/detours, has a governor on the pedal that limits him to 35 MPH, etc.
On the internet, you're only a passenger, not the driver! You can jump up and down and complain all day, but the driver doesn't hear you. He does what he decides needs to be done to get you from point A to point B. Sometimes he's efficient, sometimes he's inefficient. His only objective is to get you there safely.
That's why if you MUST have guaranteed performance, you need a DEDICATED PRIVATE connection, such as a dial-up to a private network (that’s what the old CompuServe and AOL systems used to be). Now you have an EXPRESS LANE on a PRIVATE ROAD w/ a PERSONAL DRIVER, one who’s willing to listen since you're paying a premium for the privilege. Of course, almost no one wants to pay for such a service. They'd rather use the public transportation system to minimize costs. But that comes at a price -- you give up control! You take whatever they're willing to give. So if you choose to use the public transportation system under circumstances that require the fastest, most reliable means (e.g., getting your loved one who’s having an emergency to the hospital), you’re probably not going to be happy w/ the results.
That’s why gaming is less than ideal over the internet. You need a responsive connection, yet the internet makes no such promises. And worse, you can’t force it to be more responsive either.
I know, I know, it sucks. But no amount of inquiry is going to change the calculus here. That’s the way the *public* transportation system called the Internet works. At best, and as I’ve suggested previously, you *might* get better results by choosing a different bus/train (e.g., VPN, ISP). Because the VPN/ISP will necessarily use a different route, it *might* be faster and/or more responsive, esp. if that VPN/ISP is closer to your ultimately destination. But you still ride the public avenues, just different ones. So it may even be worse, or only better sometimes and not others. But that’s about the only thing you can do. Change bus/trains and hope for a better experience. Maybe the new route will avoid all that up-town traffic that’s making you late to work everyday. But then again, maybe not.