Acer free technical support

[BurninErn]

Hello,
I have 2 new refurbished Acer Aspire 5750 laptops and both lost connection to my home wifi network within 2 days. My router and modem work fine with my other laptops and the Acers will connect to a wifi hotspot just not my home network.
Any ideas?
thanks
Ernie

 

[nhasian]

Acer Customer Support
Phone: 800-816-2237
How to reach a live person:
Speak "Customer Support"
Speak "Agent"
When asked for the SNID (serial number) look on the botom of your product or near a bar-code. It is eleven digits long. If you don't have it just mumble around and you will eventually be transfered to a rep.
Hours of Operation:
8am-5pm CST

 

[BurninErn]

Acer Customer Support
Phone: 800-816-2237
How to reach a live person:
Speak "Customer Support"
Speak "Agent"
When asked for the SNID (serial number) look on the botom of your product or near a bar-code. It is eleven digits long. If you don't have it just mumble around and you will eventually be transfered to a rep.
Hours of Operation:
8am-5pm CST

Thanks for your reply.
The laptop is a refurb with 90 days warranty and Acer said they don't offer tech support for refurbs so I would have to return it.
I doubt that they will find anything wrong since it works with a hot spot but not my home network. Both Acers show my network but won't connect.
I updated the drivers and returned to factory default settings, no luck.
Can't be a coincidence that both Acer 5750s won't reconnect wirelessly but both my Dells will.
There is some problem with the Acer setup or something! Someone must know how to get it going!
I guess I'll have to get a tech to come over and pay him....Yuck!