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Computer won't shut down

So my new computer won't shut down or restart through Windows 8, please help. Here is the Power Efficiency Diagnostics Report:

Analysis Results

Errors


System Availability Requests:System Required Request


The program has made a request to prevent the system from automatically entering sleep.

Requesting Process \Device\HarddiskVolume2\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.2.9200.16455_none_624a7aa150f57306\TiWorker.exe


USB Suspend:USB Device not Entering Selective Suspend


This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

Device Name USB Composite Device
Host Controller ID PCI\VEN_8086&DEV_1E2D
Host Controller Location PCI bus 0, device 26, function 0
Device ID USB\VID_046D&PID_C52B
Port Path 1,1


USB Suspend:USB Device not Entering Selective Suspend


This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

Device Name USB Composite Device
Host Controller ID PCI\VEN_8086&DEV_1E2D
Host Controller Location PCI bus 0, device 26, function 0
Device ID USB\VID_046D&PID_C066
Port Path 1,2


USB Suspend:USB Device not Entering Selective Suspend


This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

Device Name USB Root Hub
Host Controller ID PCI\VEN_8086&DEV_1E2D
Host Controller Location PCI bus 0, device 26, function 0
Device ID USB\VID_8086&PID_1E2D
Port Path


USB Suspend:USB Device not Entering Selective Suspend


This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

Device Name Generic USB Hub
Host Controller ID PCI\VEN_8086&DEV_1E2D
Host Controller Location PCI bus 0, device 26, function 0
Device ID USB\VID_8087&PID_0024
Port Path 1


Platform Power Management Capabilities:PCI Express Active-State Power Management (ASPM) Disabled


PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.

Warnings

Information


Platform Timer Resolution:Platform Timer Resolution


The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.

Current Timer Resolution (100ns units) 156262


Power Policy:Active Power Plan


The current power plan in use

Plan Name OEM Balanced
Plan GUID {381b4222-f694-41f0-9685-ff5bb260df2e}


Power Policy:Power Plan Personality (Plugged In)


The personality of the current power plan when the system is plugged in.

Personality Balanced


Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)


The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.


Power Policy:Video quality (Plugged In)


Enables Windows Media Player to optimize for quality or power savings when playing video.

Quality Mode Optimize for Video Quality


CPU Utilization:Processor utilization is low


The average processor utilization during the trace was very low. The system will consume less power when the average processor utilization is very low.

Average Utilization (%) 1.40


Battery:Analysis Success


Analysis was successful. No energy efficiency problems were found. No information was returned.


Platform Power Management Capabilities:Supported Sleep States


Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.

S1 Sleep Supported false
S2 Sleep Supported false
S3 Sleep Supported true
S4 Sleep Supported true


Platform Power Management Capabilities:Connected Standby Support


Connected standby allows the computer to enter a low-power mode in which it is always on and connected. If supported, connected standby is used instead of system sleep states.

Connected Standby Supported false


Platform Power Management Capabilities:Processor Power Management Capabilities


Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group 0
Index 0
Idle State Count 2
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 3901
Maximum Performance Percentage 100
Lowest Performance Percentage 41
Lowest Throttle Percentage 41
Performance Controls Type ACPI Performance (P) / Throttle (T) States


Platform Power Management Capabilities:Processor Power Management Capabilities


Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group 0
Index 1
Idle State Count 2
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 3901
Maximum Performance Percentage 100
Lowest Performance Percentage 41
Lowest Throttle Percentage 41
Performance Controls Type ACPI Performance (P) / Throttle (T) States


Platform Power Management Capabilities:Processor Power Management Capabilities


Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group 0
Index 2
Idle State Count 2
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 3901
Maximum Performance Percentage 100
Lowest Performance Percentage 41
Lowest Throttle Percentage 41
Performance Controls Type ACPI Performance (P) / Throttle (T) States


Platform Power Management Capabilities:Processor Power Management Capabilities


Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group 0
Index 3
Idle State Count 2
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 3901
Maximum Performance Percentage 100
Lowest Performance Percentage 41
Lowest Throttle Percentage 41
Performance Controls Type ACPI Performance (P) / Throttle (T) States


Platform Power Management Capabilities:Processor Power Management Capabilities


Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group 0
Index 4
Idle State Count 2
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 3901
Maximum Performance Percentage 100
Lowest Performance Percentage 41
Lowest Throttle Percentage 41
Performance Controls Type ACPI Performance (P) / Throttle (T) States


Platform Power Management Capabilities:Processor Power Management Capabilities


Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group 0
Index 5
Idle State Count 2
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 3901
Maximum Performance Percentage 100
Lowest Performance Percentage 41
Lowest Throttle Percentage 41
Performance Controls Type ACPI Performance (P) / Throttle (T) States


Platform Power Management Capabilities:Processor Power Management Capabilities


Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group 0
Index 6
Idle State Count 2
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 3901
Maximum Performance Percentage 100
Lowest Performance Percentage 41
Lowest Throttle Percentage 41
Performance Controls Type ACPI Performance (P) / Throttle (T) States


Platform Power Management Capabilities:Processor Power Management Capabilities


Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group 0
Index 7
Idle State Count 2
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 3901
Maximum Performance Percentage 100
Lowest Performance Percentage 41
Lowest Throttle Percentage 41
Performance Controls Type ACPI Performance (P) / Throttle (T) States
5 answers Last reply Best Answer
More about computer shut down
  1. Best answer
    hold the power button to shut down. If all else fails, yank the power cord.
  2. Virus?
    Virus...
  3. DUPLICATE POST :(
  4. Best answer selected by Brett928S2.
  5. This topic has been closed by Brett928S2
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