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Guest
Guest
my neighbor is having a problem with her computer, its an HP touch smart [not sure of model] every other computer in her household works [1x wired 1x wireless].
the computer in question has had repeated problems and various hardware issues and has been sent out for repair on more than one occasion all for non software related issues, i take care of software issues and diagnose hardware problems and i have done so without a hitch until now.
when the problem first started happening i would do a system restore to a point were it was working, but that does not seem to be working anymore
i have tried disabling firewalls [she uses AVG internet security edition which is on all of her computers], windows firewall, disabling and re-enabling network drivers, updating drivers, installing different and previous versions of browsers
im good at many things but internet issues are not my specialty
thanks in advance for the help
the computer in question has had repeated problems and various hardware issues and has been sent out for repair on more than one occasion all for non software related issues, i take care of software issues and diagnose hardware problems and i have done so without a hitch until now.
when the problem first started happening i would do a system restore to a point were it was working, but that does not seem to be working anymore
i have tried disabling firewalls [she uses AVG internet security edition which is on all of her computers], windows firewall, disabling and re-enabling network drivers, updating drivers, installing different and previous versions of browsers
im good at many things but internet issues are not my specialty
thanks in advance for the help