^ goog advise.
Laptops tend to be more "fussy" when it comes to memory compatability.
1) Did the new ram have the same spec (ie Spped, CL ratings, voltage) as the old ram.
2) You didn't specify the Model of your laptop, or the Make/model of your new ram, so more difficualt to help
SOME older laptops only allowed upto 2 gigs of ram.