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Dell / Unisys / Smartech

Last response: in Work & Education
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September 25, 2011 6:21:48 PM

Several months ago after almost a year of self directed study I passed the tests and received my A+ certification. I was looking for some way to put it to use without taking on a full time job when I found something in Craig's List. Under Technical Support I found "Break/Fix Tech Needed ASAP!" That was Monday (Labor Day). I applied and by Wednesday I was in front of a Dell customer replacing a system board in a brand new Dell laptop.

I do not get reimbursed for mileage. I receive only $18 a call and that is not received until 30 days after the call. In business book keeping it's called net 30. My status is an independent contractor. Which is what I want. I am doing this to get Dell laptop experince. I intend to take only one or two calls a day. Smartech claims they only take one hour each. They say to call in if it takes more time than that. I don't know what happens when you do call asking for more time. Does anyone else out there have Smartech experience? Would I be better off working for Unisys (couldn't be any worse)?

Thank you for listening
dkmccann age 57

More about : dell unisys smartech

November 12, 2011 5:37:50 AM

dkmccann said:
Several months ago after almost a year of self directed study I passed the tests and received my A+ certification. I was looking for some way to put it to use without taking on a full time job when I found something in Craig's List. Under Technical Support I found "Break/Fix Tech Needed ASAP!" That was Monday (Labor Day). I applied and by Wednesday I was in front of a Dell customer replacing a system board in a brand new Dell laptop.

I do not get reimbursed for mileage. I receive only $18 a call and that is not received until 30 days after the call. In business book keeping it's called net 30. My status is an independent contractor. Which is what I want. I am doing this to get Dell laptop experince. I intend to take only one or two calls a day. Smartech claims they only take one hour each. They say to call in if it takes more time than that. I don't know what happens when you do call asking for more time. Does anyone else out there have Smartech experience? Would I be better off working for Unisys (couldn't be any worse)?

Thank you for listening
dkmccann age 57


Hi!

I am a field tech like yourself and I have been doing this for a while now with another company. As far as your pay situation, it's not a good one. With your A+ you can find much better. As far as the time each call should take, yes they may average one hour each, but in reality, you don't really know whether or not that call is going to take 30 mins or 1 hour and 1/2. If it does take over that hour, yes you should call in to Dell. If it takes 1 1/2 to two hours or more Dell will give you a labor only which will pay you for a second call.

My advice would be to find another job. That company is getting paid a whole lot more than $18 for a call and you are doing most of the work and spending your gas money and applying wear and tear on your vehicle.

Anon
June 26, 2012 11:57:54 PM

Dead thread, but this caught my eye and hopefully will be helpful to others.

My company is a subcontractor for Unisys / Dell and we get $70 per hour for each call. I would say demand a raise. The agreement these days is to call Dell if the call starts to go over 3 hours in which case a labor-only ticket needs to be opened. I don't believe Unisys provides Dell work for their own employees, they sub-contract it to a local tech company or a truly independent contractor (self-employed) in most cases. If you are doing Dell calls, you must have all your Dell certs, which your company should have arranged for you. If you do not have those, all the calls done by you will be flagged as failures by Dell. Your Unisys representative can help you set that up. If you want to be truly independent, I would also recommend sub-contracting for some of the other big outsourcing firms like CompuCom, Compugen, Fujitsu, Decision One (they can be difficult to deal with), and even Moneris, replacing debit machines. Altogether, you should be able to make a fine living as long as you can keep up with the work, but of course there are always periods of downtime during which there won't be any work. The bottom line is, you can either be independent or find a job with a company that already sub-contracts with several of these tech outsourcers, the latter being the most stable choice. Chances are it will also be a computer shop where you can get bench work experience and put your A+ to use a little better.

Best of luck.
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