How do i get my netgear wireless to work it will not take the serial number

i put in the serial number and it says problem netgear wpn824v2 it work with my dell but not with this toshiba
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  1. Hello and welcome to Tom's Hardware Forums.

    When you say serial number, do you mean the wireless security key? Is your Toshiba older than the Dell - if so, it may only be able to recognise low levels of security such as WEP so if your router is secured to WPA or WPA2, the laptop can't "see" the network.

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