Sony Ericsson Abandons Users

Archived from groups: alt.cellular.ericsson (More info?)

After several calls trying to sort out why Sony Ericsson's Phone
Monitor control panel could no longer detect my T610, I finally got the
full answer from Sony Ericsson (Thanks, "Jason") that Sony Ericsson has
no intention of providing a new version of the Communications Suite
that will support Windows XP SP2.

SP1, fine. But as soon as SP2 is reinstalled, I can no longer get XTND
PC to talk to the phone.

I've tried Mobile Master, but it's incredibly clunky and slow.

Anyone have any other solution for syncing a T610 with Lotus Notes 6
via Bluetooth? I only need the contacts and calendar information.

--
spam delenda est
16 answers Last reply
More about sony ericsson abandons users
  1. Archived from groups: alt.cellular.ericsson (More info?)

    John Groseclose wrote:

    > After several calls trying to sort out why Sony Ericsson's Phone
    > Monitor control panel could no longer detect my T610, I finally got the
    > full answer from Sony Ericsson (Thanks, "Jason") that Sony Ericsson has
    > no intention of providing a new version of the Communications Suite
    > that will support Windows XP SP2.
    >
    > SP1, fine. But as soon as SP2 is reinstalled, I can no longer get XTND
    > PC to talk to the phone.
    >
    > I've tried Mobile Master, but it's incredibly clunky and slow.
    >
    > Anyone have any other solution for syncing a T610 with Lotus Notes 6
    > via Bluetooth? I only need the contacts and calendar information.
    >
    I have no problems with syncing under SP2, with XTNDConnect.
    There are 2 things you need to be aware of:
    1) Don't use the SE drivers but use the native Win XP BT drivers.
    2) Make sure that you activate the correct COM port in XTND
    (you can see which one is used by BT in the device manager of Windows)
    Otherwise you won't see diddly!
    That's it

    Best regards
    Jan

    --
    ** Do not use the reply-to address. It'll end up in the trash can **
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  2. Archived from groups: alt.cellular.ericsson (More info?)

    In article <42b40a3f$0$66161$dbd4d001@news.euronet.nl>, Jan
    Schledermann <spamtrap@schledermann.org> wrote:

    > I have no problems with syncing under SP2, with XTNDConnect.
    > There are 2 things you need to be aware of:
    > 1) Don't use the SE drivers but use the native Win XP BT drivers.
    > 2) Make sure that you activate the correct COM port in XTND
    > (you can see which one is used by BT in the device manager of
    > Windows)
    > Otherwise you won't see diddly!
    > That's it
    >
    > Best regards
    > Jan

    How do you install the Phone Monitor or Communications Suite under SP2?
    I've been unable to get the installer to actually finish. I get to the
    "Removing temp files..." and the installer never quits. "ikernel.exe"
    remains resident on the machine, and the Phone Monitor *never* detects
    the phone again.

    I don't understand what you mean by "SE drivers" and "native WIN XP BT
    drivers. I have a D-Link BT dongle, and I'm using it with its drivers,
    and it happily sees the phone, allows me to browse the phone's files,
    etc.

    In any case, I need a way to sync Lotus Notes' calendar to the T610's
    calendar, or I need a new phone.

    Rest assured that if I have to buy a new phone, it will not be a Sony
    Ericsson.

    --
    spam delenda est
  3. Archived from groups: alt.cellular.ericsson (More info?)

    > How do you install the Phone Monitor or Communications Suite under SP2?
    > I've been unable to get the installer to actually finish. I get to the
    > "Removing temp files..." and the installer never quits. "ikernel.exe"
    > remains resident on the machine, and the Phone Monitor *never* detects
    > the phone again.
    >
    > I don't understand what you mean by "SE drivers" and "native WIN XP BT
    > drivers. I have a D-Link BT dongle, and I'm using it with its drivers,
    > and it happily sees the phone, allows me to browse the phone's files,
    > etc.
    >
    > In any case, I need a way to sync Lotus Notes' calendar to the T610's
    > calendar, or I need a new phone.
    >
    > Rest assured that if I have to buy a new phone, it will not be a Sony
    > Ericsson.
    >
    First of all de-install ALL SE s/w incl drivers.
    Also remove bluetooth devices from the phone manager.
    Reboot the PC and let the bluetooth device be re-discovered.
    Pair the phone, with the PC, via the Control Panel.
    Then install ONLY EXTNDConnect and nothing else.
    First time XTND starts up it will not connect because the correct COM port
    is not enabled. Enable the correct COM port (see which port is the BT
    device in the Device Manager of Windows). At the same time, tick off "the
    reserve this port" thingie.
    And now IT WILL WORK.
    You can stil drag-and-drop stuff to-and-from your phone via the File Manager
    and the special Phone File Manager of Windows.
    Good Luck
    Jan
    --
    ** Do not use the reply-to address. It'll end up in the trash can **
    ** Mail me at: janATschledermann.or"REMOVE_THIS"g **
  4. Archived from groups: alt.cellular.ericsson (More info?)

    In article <42b47a7d$0$82398$dbd43001@news.euronet.nl>, Jan
    Schledermann <spamtrap@schledermann.org> wrote:

    > First of all de-install ALL SE s/w incl drivers.

    I haven't been able to do this ever since the initial install failed.
    The Communication Suite shows up in the "Add/Remove Software" control
    panel, but any attempt to remove it hangs at the "removing temporary
    files" notice.

    > Also remove bluetooth devices from the phone manager.
    > Reboot the PC and let the bluetooth device be re-discovered.
    > Pair the phone, with the PC, via the Control Panel.
    > Then install ONLY EXTNDConnect and nothing else.

    The SE Phone Monitor, or the D-Link Bluetooth stuff? And how do I
    install ONLY the XTNDConnect when it's built into the Communications
    Suite 1.1.1 installer?

    > First time XTND starts up it will not connect because the correct COM port
    > is not enabled. Enable the correct COM port (see which port is the BT
    > device in the Device Manager of Windows). At the same time, tick off "the
    > reserve this port" thingie.
    > And now IT WILL WORK.

    I'd beg to differ. I've been wrestling with this thing for three days
    now, and 1) the installer for Comm Suite 1.1.1 has never successfully
    completed as long as Service Pack 2 was in place, 2) I can not
    successfully UNinstall Comm Suite 1.1.1 because the installer hangs
    after clearing the temp files, but leaves ikernel.exe resident. Any
    further attempts to UNinstall Comm Suite 1.1.1 also fail in the same
    fashion.

    I originally bought the T610 because it was supposed to be able to sync
    with Lotus Notes via XTNDConnect PC (and, yes, I paid extra for the
    version that supported Lotus Notes).

    Now that I'm on XP SP2, Sony Ericsson themselves tell me I need to back
    out Service Pack 2 (not an option) or buy a new phone from them that
    supports XP SP2 (Also not an option - if I buy a new phone because of
    this mess, it will NOT be a Sony Ericsson.)

    --
    spam delenda est
  5. Archived from groups: alt.cellular.ericsson (More info?)

    <snip a load of troubles>

    It's stories like this that make me so glad I'm a Mac user - I've had no
    trouble linking my T610, V600, Z1010, V800 and Z800 to my Mac. ditto
    friends' Nokias, motorolas etc. No need to install software, no need to
    disable or enable ports (except to link the phone via Bluetooth).

    Syncing with contacts, connecting to the internet, transferring data
    files, even controlling the Mac from the phone. It just works without
    problems.


    Easy!
  6. Archived from groups: alt.cellular.ericsson (More info?)

    In article <1gyf9k8.1emsdui12gz0ioN%peterlee@softhome.net>, Peter Lee
    <peterlee@softhome.net> wrote:

    > <snip a load of troubles>
    >
    > It's stories like this that make me so glad I'm a Mac user - I've had no
    > trouble linking my T610, V600, Z1010, V800 and Z800 to my Mac. ditto
    > friends' Nokias, motorolas etc. No need to install software, no need to
    > disable or enable ports (except to link the phone via Bluetooth).
    >
    > Syncing with contacts, connecting to the internet, transferring data
    > files, even controlling the Mac from the phone. It just works without
    > problems.

    I know. I use the T610 to sync to my G5 at home, and a Windows box at
    the office. The Windows box was recently swapped from a Win2K machine
    to XP SP2, and now the Sony Ericsson software can't be installed or
    uninstalled.

    Why does an installer package need to make a Remote Procedure Call,
    anyway? InstallShield does that, and I have no idea why.

    --
    spam delenda est
  7. Archived from groups: alt.cellular.ericsson (More info?)

    On Sun, 19 Jun 2005 22:28:51 +0100, John Groseclose wrote
    (in article <190620051428514099%bill@caradoc.org>):

    > In article <1gyf9k8.1emsdui12gz0ioN%peterlee@softhome.net>, Peter Lee
    > <peterlee@softhome.net> wrote:
    >
    >> <snip a load of troubles>
    >>
    >> It's stories like this that make me so glad I'm a Mac user - I've had no
    >> trouble linking my T610, V600, Z1010, V800 and Z800 to my Mac. ditto
    >> friends' Nokias, motorolas etc. No need to install software, no need to
    >> disable or enable ports (except to link the phone via Bluetooth).
    >>
    >> Syncing with contacts, connecting to the internet, transferring data
    >> files, even controlling the Mac from the phone. It just works without
    >> problems.
    >
    > I know. I use the T610 to sync to my G5 at home, and a Windows box at
    > the office. The Windows box was recently swapped from a Win2K machine
    > to XP SP2, and now the Sony Ericsson software can't be installed or
    > uninstalled.
    >
    > Why does an installer package need to make a Remote Procedure Call,
    > anyway? InstallShield does that, and I have no idea why.
    >
    >

    i have to agree, on a Mac it is so painless it is wonderful

    but i am wondering about how you sync with two machines when i try and sync
    with WIN2K i get duplicates. do you have a similar problem or are my settings
    off?
  8. Archived from groups: alt.cellular.ericsson (More info?)

    In article <0001HW.BEDD0014026068BBF0407550@news.blueyonder.co.uk>,
    layabout <No_good_layabout@mac.com> wrote:

    > but i am wondering about how you sync with two machines when i try and sync
    > with WIN2K i get duplicates. do you have a similar problem or are my settings
    > off?

    Easy. The calendar gets synced with the laptop, and the contacts synced
    with the Mac.

    No duplicates.

    --
    spam delenda est
  9. Archived from groups: alt.cellular.ericsson (More info?)

    "layabout" <No_good_layabout@mac.com> wrote in message
    news:0001HW.BEDD0014026068BBF0407550@news.blueyonder.co.uk...
    > On Sun, 19 Jun 2005 22:28:51 +0100, John Groseclose wrote
    > (in article <190620051428514099%bill@caradoc.org>):
    >
    >> In article <1gyf9k8.1emsdui12gz0ioN%peterlee@softhome.net>, Peter Lee
    >> <peterlee@softhome.net> wrote:
    >>
    >>> <snip a load of troubles>
    >>>
    >>> It's stories like this that make me so glad I'm a Mac user - I've had no
    >>> trouble linking my T610, V600, Z1010, V800 and Z800 to my Mac. ditto
    >>> friends' Nokias, motorolas etc. No need to install software, no need to
    >>> disable or enable ports (except to link the phone via Bluetooth).
    >>>
    >>> Syncing with contacts, connecting to the internet, transferring data
    >>> files, even controlling the Mac from the phone. It just works without
    >>> problems.
    >>
    >> I know. I use the T610 to sync to my G5 at home, and a Windows box at
    >> the office. The Windows box was recently swapped from a Win2K machine
    >> to XP SP2, and now the Sony Ericsson software can't be installed or
    >> uninstalled.
    >>
    >> Why does an installer package need to make a Remote Procedure Call,
    >> anyway? InstallShield does that, and I have no idea why.
    >>
    >>
    >
    > i have to agree, on a Mac it is so painless it is wonderful
    >
    > but i am wondering about how you sync with two machines when i try and
    > sync
    > with WIN2K i get duplicates. do you have a similar problem or are my
    > settings
    > off?
    >
    I assume that you have administration rights to actually install and remove
    programs? At my worl they have locked the PC's so that it isimpossible (well
    nearly) to install software.
  10. Archived from groups: alt.cellular.ericsson (More info?)

    In article <42b7fca6$0$29752$afc38c87@news.optusnet.com.au>, Rick
    <nomail@nothere.com> wrote:

    > I assume that you have administration rights to actually install and remove
    > programs? At my worl they have locked the PC's so that it isimpossible (well
    > nearly) to install software.

    Yes. The Nokia 6600 PC Suite installed and synced flawlessly, and the
    T610 is stuffed in a drawer awaiting use as a "second number" cellular
    when she needs it next year.

    It's too bad Sony Ericsson either doesn't care about their customers,
    or doesn't have anyone capable of writing software that works under XP
    SP2.

    They're either ignorant or apathetic, neither of which I find to be
    attractive attributes in a consumer electronics manufacturer.

    --
    spam delenda est
  11. Archived from groups: alt.cellular.ericsson (More info?)

    Just pair the phone with your PC.Service pak 2 has Bluetooth capability.I
    have and thats all I use, of coarse you have to supply your own dongle

    --
    Vincent L Moser
    "John Groseclose" <bill@caradoc.org> wrote in message
    news:210620050716335681%bill@caradoc.org...
    > In article <0001HW.BEDD0014026068BBF0407550@news.blueyonder.co.uk>,
    > layabout <No_good_layabout@mac.com> wrote:
    >
    >> but i am wondering about how you sync with two machines when i try and
    >> sync
    >> with WIN2K i get duplicates. do you have a similar problem or are my
    >> settings
    >> off?
    >
    > Easy. The calendar gets synced with the laptop, and the contacts synced
    > with the Mac.
    >
    > No duplicates.
    >
    > --
    > spam delenda est
  12. Archived from groups: alt.cellular.ericsson (More info?)

    I am also using Xtndconnect PC with Bluetooth to synchronize my T637 with my
    Outlook contacts and calendar. My laptop is running Windows XP SP2. It took
    me awhile to get this to work. It worked fine with IR, but I just couldn't
    get Xtndconnect PC to see the T637 via the Bluetooth connection.

    The missing piece of information, as Jan alludes to, is activating the
    correct COM port. My Bluetooth connection happened to configure itself for
    COM40. But the COM port setting is NOT in Xtendconnect PC. (The configure
    button on the Translator tab of my free version of Xtendconnect PC is
    disabled).

    In addition to installing Xtndconnect PC, you must install the "Sony
    Communications Suite". Unfortunately, during the install process, there is
    no configuration wizard or hint of what to do to configure the COM port.
    Magically, you just know to go to Control Panel/Phone Monitor Options, and
    Enable and Reserve the correct COM port (COM40 in my case) on the COM Ports
    tab.

    By the way, I installed floAt's Mobile Agent (http://fma.sourceforge.net).
    This software is really cool. You can explore and manage all the phone
    content and controls from Windows. (And vice versa, actually). The most
    interesting application I heard about is using the mobile phone as a remote
    control for your laptop when your laptop is playing music or other media in
    your home theater. Neat!


    Jan Schledermann wrote:
    >> After several calls trying to sort out why Sony Ericsson's Phone
    >> Monitor control panel could no longer detect my T610, I finally got the
    >[quoted text clipped - 9 lines]
    >> Anyone have any other solution for syncing a T610 with Lotus Notes 6
    >> via Bluetooth? I only need the contacts and calendar information.
    >
    >I have no problems with syncing under SP2, with XTNDConnect.
    >There are 2 things you need to be aware of:
    > 1) Don't use the SE drivers but use the native Win XP BT drivers.
    > 2) Make sure that you activate the correct COM port in XTND
    > (you can see which one is used by BT in the device manager of Windows)
    > Otherwise you won't see diddly!
    >That's it
    >
    >Best regards
    >Jan
    >
  13. Archived from groups: alt.cellular.ericsson (More info?)

    Hi,

    I'm also having problems installing the Sony Ericsson software on a
    brand new laptop..

    I also get:

    >>I've been unable to get the installer to actually finish. I get to the
    "Removing temp files..." and the installer never quits. "ikernel.exe"
    remains resident on the machine, and the Phone Monitor *never* detects
    the phone again.
    >>

    Have done factory recovery on and ACER 4600 just to see if any other
    new software that I had just installed was interffering..tried to
    install again...still not working..
    Laptop comes with Windows XP SP2 as standard these days, not really a
    surprise..
    So uninstalling XP SP2 isn't an option..

    Has anyone got any clues as what to try next ?

    Jim.
  14. Archived from groups: alt.cellular.ericsson (More info?)

    In article <1120417897.994758.219770@g49g2000cwa.googlegroups.com>,
    <jdr.smith@virgin.net> wrote:

    > So uninstalling XP SP2 isn't an option..
    >
    > Has anyone got any clues as what to try next ?

    You're in exactly the same position I was a few weeks ago.

    Per recommendation from Sony Ericsson, I replaced my phone with a newer
    model. (They were saying that they couldn't support the T616 or T610
    under XP SP2, despite the fact that the phone was still shipping almost
    a year after SP2 rolled out...)

    Of course, I replaced it with a Nokia, not a Sony Ericsson. Why would I
    throw more money at a company that gave me the shaft once already?

    Two things immediately impressed me:

    1) I had no problems installing the Nokia PC Suite software under XP
    SP2.

    2) The Nokia PC Suite syncs with Lotus Notes out-of-the-box, and
    requires no third-party adapter software to do that.

    Hope this helps.

    --
    spam delenda est
  15. Archived from groups: alt.cellular.ericsson (More info?)

    Hi all,

    I have to second what John told us. The software provided with my Sony
    Ericsson T630 mobile phone is not able to finish installation
    successfully, nor able to remove itself which I find particulalry
    annoying. My notebook runs XP SP2 as John's machine does. Removing SP2
    is clearly not an option. Overall, this is ridiculous. I've been
    screwed up badly by Motorla with similar issue some years ago, when
    they misleaded me about their softwares compatibility with Windows 98.
    It has supported only 98 SE, but that turned out after I had purchased
    the phone. I promised not to buy Motorola ever again, and it seems this
    is the case with SE. I wonder how many brands I will have to turn my
    back to.

    If anyone knows, how would it be possible to use it as a GPRS modem,
    may I ask to let me know: fejenagy at gmail dot com


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  16. Archived from groups: alt.cellular.ericsson (More info?)

    I use a bluetooth Dongle.


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