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Sony Ericsson Abandons Users

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Anonymous
June 18, 2005 12:59:55 AM

Archived from groups: alt.cellular.ericsson (More info?)

After several calls trying to sort out why Sony Ericsson's Phone
Monitor control panel could no longer detect my T610, I finally got the
full answer from Sony Ericsson (Thanks, "Jason") that Sony Ericsson has
no intention of providing a new version of the Communications Suite
that will support Windows XP SP2.

SP1, fine. But as soon as SP2 is reinstalled, I can no longer get XTND
PC to talk to the phone.

I've tried Mobile Master, but it's incredibly clunky and slow.

Anyone have any other solution for syncing a T610 with Lotus Notes 6
via Bluetooth? I only need the contacts and calendar information.

--
spam delenda est
Anonymous
June 18, 2005 5:49:18 PM

Archived from groups: alt.cellular.ericsson (More info?)

John Groseclose wrote:

> After several calls trying to sort out why Sony Ericsson's Phone
> Monitor control panel could no longer detect my T610, I finally got the
> full answer from Sony Ericsson (Thanks, "Jason") that Sony Ericsson has
> no intention of providing a new version of the Communications Suite
> that will support Windows XP SP2.
>
> SP1, fine. But as soon as SP2 is reinstalled, I can no longer get XTND
> PC to talk to the phone.
>
> I've tried Mobile Master, but it's incredibly clunky and slow.
>
> Anyone have any other solution for syncing a T610 with Lotus Notes 6
> via Bluetooth? I only need the contacts and calendar information.
>
I have no problems with syncing under SP2, with XTNDConnect.
There are 2 things you need to be aware of:
1) Don't use the SE drivers but use the native Win XP BT drivers.
2) Make sure that you activate the correct COM port in XTND
(you can see which one is used by BT in the device manager of Windows)
Otherwise you won't see diddly!
That's it

Best regards
Jan

--
** Do not use the reply-to address. It'll end up in the trash can **
** Mail me at: janATschledermann.or"REMOVE_THIS"g **
Anonymous
June 18, 2005 5:49:19 PM

Archived from groups: alt.cellular.ericsson (More info?)

In article <42b40a3f$0$66161$dbd4d001@news.euronet.nl>, Jan
Schledermann <spamtrap@schledermann.org> wrote:

> I have no problems with syncing under SP2, with XTNDConnect.
> There are 2 things you need to be aware of:
> 1) Don't use the SE drivers but use the native Win XP BT drivers.
> 2) Make sure that you activate the correct COM port in XTND
> (you can see which one is used by BT in the device manager of
> Windows)
> Otherwise you won't see diddly!
> That's it
>
> Best regards
> Jan

How do you install the Phone Monitor or Communications Suite under SP2?
I've been unable to get the installer to actually finish. I get to the
"Removing temp files..." and the installer never quits. "ikernel.exe"
remains resident on the machine, and the Phone Monitor *never* detects
the phone again.

I don't understand what you mean by "SE drivers" and "native WIN XP BT
drivers. I have a D-Link BT dongle, and I'm using it with its drivers,
and it happily sees the phone, allows me to browse the phone's files,
etc.

In any case, I need a way to sync Lotus Notes' calendar to the T610's
calendar, or I need a new phone.

Rest assured that if I have to buy a new phone, it will not be a Sony
Ericsson.

--
spam delenda est
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Anonymous
June 19, 2005 1:48:13 AM

Archived from groups: alt.cellular.ericsson (More info?)

> How do you install the Phone Monitor or Communications Suite under SP2?
> I've been unable to get the installer to actually finish. I get to the
> "Removing temp files..." and the installer never quits. "ikernel.exe"
> remains resident on the machine, and the Phone Monitor *never* detects
> the phone again.
>
> I don't understand what you mean by "SE drivers" and "native WIN XP BT
> drivers. I have a D-Link BT dongle, and I'm using it with its drivers,
> and it happily sees the phone, allows me to browse the phone's files,
> etc.
>
> In any case, I need a way to sync Lotus Notes' calendar to the T610's
> calendar, or I need a new phone.
>
> Rest assured that if I have to buy a new phone, it will not be a Sony
> Ericsson.
>
First of all de-install ALL SE s/w incl drivers.
Also remove bluetooth devices from the phone manager.
Reboot the PC and let the bluetooth device be re-discovered.
Pair the phone, with the PC, via the Control Panel.
Then install ONLY EXTNDConnect and nothing else.
First time XTND starts up it will not connect because the correct COM port
is not enabled. Enable the correct COM port (see which port is the BT
device in the Device Manager of Windows). At the same time, tick off "the
reserve this port" thingie.
And now IT WILL WORK.
You can stil drag-and-drop stuff to-and-from your phone via the File Manager
and the special Phone File Manager of Windows.
Good Luck
Jan
--
** Do not use the reply-to address. It'll end up in the trash can **
** Mail me at: janATschledermann.or"REMOVE_THIS"g **
Anonymous
June 19, 2005 1:48:14 AM

Archived from groups: alt.cellular.ericsson (More info?)

In article <42b47a7d$0$82398$dbd43001@news.euronet.nl>, Jan
Schledermann <spamtrap@schledermann.org> wrote:

> First of all de-install ALL SE s/w incl drivers.

I haven't been able to do this ever since the initial install failed.
The Communication Suite shows up in the "Add/Remove Software" control
panel, but any attempt to remove it hangs at the "removing temporary
files" notice.

> Also remove bluetooth devices from the phone manager.
> Reboot the PC and let the bluetooth device be re-discovered.
> Pair the phone, with the PC, via the Control Panel.
> Then install ONLY EXTNDConnect and nothing else.

The SE Phone Monitor, or the D-Link Bluetooth stuff? And how do I
install ONLY the XTNDConnect when it's built into the Communications
Suite 1.1.1 installer?

> First time XTND starts up it will not connect because the correct COM port
> is not enabled. Enable the correct COM port (see which port is the BT
> device in the Device Manager of Windows). At the same time, tick off "the
> reserve this port" thingie.
> And now IT WILL WORK.

I'd beg to differ. I've been wrestling with this thing for three days
now, and 1) the installer for Comm Suite 1.1.1 has never successfully
completed as long as Service Pack 2 was in place, 2) I can not
successfully UNinstall Comm Suite 1.1.1 because the installer hangs
after clearing the temp files, but leaves ikernel.exe resident. Any
further attempts to UNinstall Comm Suite 1.1.1 also fail in the same
fashion.

I originally bought the T610 because it was supposed to be able to sync
with Lotus Notes via XTNDConnect PC (and, yes, I paid extra for the
version that supported Lotus Notes).

Now that I'm on XP SP2, Sony Ericsson themselves tell me I need to back
out Service Pack 2 (not an option) or buy a new phone from them that
supports XP SP2 (Also not an option - if I buy a new phone because of
this mess, it will NOT be a Sony Ericsson.)

--
spam delenda est
Anonymous
June 20, 2005 1:26:06 AM

Archived from groups: alt.cellular.ericsson (More info?)

<snip a load of troubles>

It's stories like this that make me so glad I'm a Mac user - I've had no
trouble linking my T610, V600, Z1010, V800 and Z800 to my Mac. ditto
friends' Nokias, motorolas etc. No need to install software, no need to
disable or enable ports (except to link the phone via Bluetooth).

Syncing with contacts, connecting to the internet, transferring data
files, even controlling the Mac from the phone. It just works without
problems.


Easy!
Anonymous
June 20, 2005 1:26:07 AM

Archived from groups: alt.cellular.ericsson (More info?)

In article <1gyf9k8.1emsdui12gz0ioN%peterlee@softhome.net>, Peter Lee
<peterlee@softhome.net> wrote:

> <snip a load of troubles>
>
> It's stories like this that make me so glad I'm a Mac user - I've had no
> trouble linking my T610, V600, Z1010, V800 and Z800 to my Mac. ditto
> friends' Nokias, motorolas etc. No need to install software, no need to
> disable or enable ports (except to link the phone via Bluetooth).
>
> Syncing with contacts, connecting to the internet, transferring data
> files, even controlling the Mac from the phone. It just works without
> problems.

I know. I use the T610 to sync to my G5 at home, and a Windows box at
the office. The Windows box was recently swapped from a Win2K machine
to XP SP2, and now the Sony Ericsson software can't be installed or
uninstalled.

Why does an installer package need to make a Remote Procedure Call,
anyway? InstallShield does that, and I have no idea why.

--
spam delenda est
Anonymous
June 21, 2005 2:21:56 AM

Archived from groups: alt.cellular.ericsson (More info?)

On Sun, 19 Jun 2005 22:28:51 +0100, John Groseclose wrote
(in article <190620051428514099%bill@caradoc.org>):

> In article <1gyf9k8.1emsdui12gz0ioN%peterlee@softhome.net>, Peter Lee
> <peterlee@softhome.net> wrote:
>
>> <snip a load of troubles>
>>
>> It's stories like this that make me so glad I'm a Mac user - I've had no
>> trouble linking my T610, V600, Z1010, V800 and Z800 to my Mac. ditto
>> friends' Nokias, motorolas etc. No need to install software, no need to
>> disable or enable ports (except to link the phone via Bluetooth).
>>
>> Syncing with contacts, connecting to the internet, transferring data
>> files, even controlling the Mac from the phone. It just works without
>> problems.
>
> I know. I use the T610 to sync to my G5 at home, and a Windows box at
> the office. The Windows box was recently swapped from a Win2K machine
> to XP SP2, and now the Sony Ericsson software can't be installed or
> uninstalled.
>
> Why does an installer package need to make a Remote Procedure Call,
> anyway? InstallShield does that, and I have no idea why.
>
>

i have to agree, on a Mac it is so painless it is wonderful

but i am wondering about how you sync with two machines when i try and sync
with WIN2K i get duplicates. do you have a similar problem or are my settings
off?
Anonymous
June 21, 2005 11:16:33 AM

Archived from groups: alt.cellular.ericsson (More info?)

In article <0001HW.BEDD0014026068BBF0407550@news.blueyonder.co.uk>,
layabout <No_good_layabout@mac.com> wrote:

> but i am wondering about how you sync with two machines when i try and sync
> with WIN2K i get duplicates. do you have a similar problem or are my settings
> off?

Easy. The calendar gets synced with the laptop, and the contacts synced
with the Mac.

No duplicates.

--
spam delenda est
June 22, 2005 1:40:19 AM

Archived from groups: alt.cellular.ericsson (More info?)

"layabout" <No_good_layabout@mac.com> wrote in message
news:0001HW.BEDD0014026068BBF0407550@news.blueyonder.co.uk...
> On Sun, 19 Jun 2005 22:28:51 +0100, John Groseclose wrote
> (in article <190620051428514099%bill@caradoc.org>):
>
>> In article <1gyf9k8.1emsdui12gz0ioN%peterlee@softhome.net>, Peter Lee
>> <peterlee@softhome.net> wrote:
>>
>>> <snip a load of troubles>
>>>
>>> It's stories like this that make me so glad I'm a Mac user - I've had no
>>> trouble linking my T610, V600, Z1010, V800 and Z800 to my Mac. ditto
>>> friends' Nokias, motorolas etc. No need to install software, no need to
>>> disable or enable ports (except to link the phone via Bluetooth).
>>>
>>> Syncing with contacts, connecting to the internet, transferring data
>>> files, even controlling the Mac from the phone. It just works without
>>> problems.
>>
>> I know. I use the T610 to sync to my G5 at home, and a Windows box at
>> the office. The Windows box was recently swapped from a Win2K machine
>> to XP SP2, and now the Sony Ericsson software can't be installed or
>> uninstalled.
>>
>> Why does an installer package need to make a Remote Procedure Call,
>> anyway? InstallShield does that, and I have no idea why.
>>
>>
>
> i have to agree, on a Mac it is so painless it is wonderful
>
> but i am wondering about how you sync with two machines when i try and
> sync
> with WIN2K i get duplicates. do you have a similar problem or are my
> settings
> off?
>
I assume that you have administration rights to actually install and remove
programs? At my worl they have locked the PC's so that it isimpossible (well
nearly) to install software.
Anonymous
June 22, 2005 1:40:20 AM

Archived from groups: alt.cellular.ericsson (More info?)

In article <42b7fca6$0$29752$afc38c87@news.optusnet.com.au>, Rick
<nomail@nothere.com> wrote:

> I assume that you have administration rights to actually install and remove
> programs? At my worl they have locked the PC's so that it isimpossible (well
> nearly) to install software.

Yes. The Nokia 6600 PC Suite installed and synced flawlessly, and the
T610 is stuffed in a drawer awaiting use as a "second number" cellular
when she needs it next year.

It's too bad Sony Ericsson either doesn't care about their customers,
or doesn't have anyone capable of writing software that works under XP
SP2.

They're either ignorant or apathetic, neither of which I find to be
attractive attributes in a consumer electronics manufacturer.

--
spam delenda est
Anonymous
June 23, 2005 12:00:33 AM

Archived from groups: alt.cellular.ericsson (More info?)

Just pair the phone with your PC.Service pak 2 has Bluetooth capability.I
have and thats all I use, of coarse you have to supply your own dongle

--
Vincent L Moser
"John Groseclose" <bill@caradoc.org> wrote in message
news:210620050716335681%bill@caradoc.org...
> In article <0001HW.BEDD0014026068BBF0407550@news.blueyonder.co.uk>,
> layabout <No_good_layabout@mac.com> wrote:
>
>> but i am wondering about how you sync with two machines when i try and
>> sync
>> with WIN2K i get duplicates. do you have a similar problem or are my
>> settings
>> off?
>
> Easy. The calendar gets synced with the laptop, and the contacts synced
> with the Mac.
>
> No duplicates.
>
> --
> spam delenda est
Anonymous
June 28, 2005 7:51:38 PM

Archived from groups: alt.cellular.ericsson (More info?)

I am also using Xtndconnect PC with Bluetooth to synchronize my T637 with my
Outlook contacts and calendar. My laptop is running Windows XP SP2. It took
me awhile to get this to work. It worked fine with IR, but I just couldn't
get Xtndconnect PC to see the T637 via the Bluetooth connection.

The missing piece of information, as Jan alludes to, is activating the
correct COM port. My Bluetooth connection happened to configure itself for
COM40. But the COM port setting is NOT in Xtendconnect PC. (The configure
button on the Translator tab of my free version of Xtendconnect PC is
disabled).

In addition to installing Xtndconnect PC, you must install the "Sony
Communications Suite". Unfortunately, during the install process, there is
no configuration wizard or hint of what to do to configure the COM port.
Magically, you just know to go to Control Panel/Phone Monitor Options, and
Enable and Reserve the correct COM port (COM40 in my case) on the COM Ports
tab.

By the way, I installed floAt's Mobile Agent (http://fma.sourceforge.net).
This software is really cool. You can explore and manage all the phone
content and controls from Windows. (And vice versa, actually). The most
interesting application I heard about is using the mobile phone as a remote
control for your laptop when your laptop is playing music or other media in
your home theater. Neat!



Jan Schledermann wrote:
>> After several calls trying to sort out why Sony Ericsson's Phone
>> Monitor control panel could no longer detect my T610, I finally got the
>[quoted text clipped - 9 lines]
>> Anyone have any other solution for syncing a T610 with Lotus Notes 6
>> via Bluetooth? I only need the contacts and calendar information.
>
>I have no problems with syncing under SP2, with XTNDConnect.
>There are 2 things you need to be aware of:
> 1) Don't use the SE drivers but use the native Win XP BT drivers.
> 2) Make sure that you activate the correct COM port in XTND
> (you can see which one is used by BT in the device manager of Windows)
> Otherwise you won't see diddly!
>That's it
>
>Best regards
>Jan
>
Anonymous
July 3, 2005 4:11:38 PM

Archived from groups: alt.cellular.ericsson (More info?)

Hi,

I'm also having problems installing the Sony Ericsson software on a
brand new laptop..

I also get:

>>I've been unable to get the installer to actually finish. I get to the
"Removing temp files..." and the installer never quits. "ikernel.exe"
remains resident on the machine, and the Phone Monitor *never* detects
the phone again.
>>

Have done factory recovery on and ACER 4600 just to see if any other
new software that I had just installed was interffering..tried to
install again...still not working..
Laptop comes with Windows XP SP2 as standard these days, not really a
surprise..
So uninstalling XP SP2 isn't an option..

Has anyone got any clues as what to try next ?

Jim.
Anonymous
July 3, 2005 5:55:46 PM

Archived from groups: alt.cellular.ericsson (More info?)

In article <1120417897.994758.219770@g49g2000cwa.googlegroups.com>,
<jdr.smith@virgin.net> wrote:

> So uninstalling XP SP2 isn't an option..
>
> Has anyone got any clues as what to try next ?

You're in exactly the same position I was a few weeks ago.

Per recommendation from Sony Ericsson, I replaced my phone with a newer
model. (They were saying that they couldn't support the T616 or T610
under XP SP2, despite the fact that the phone was still shipping almost
a year after SP2 rolled out...)

Of course, I replaced it with a Nokia, not a Sony Ericsson. Why would I
throw more money at a company that gave me the shaft once already?

Two things immediately impressed me:

1) I had no problems installing the Nokia PC Suite software under XP
SP2.

2) The Nokia PC Suite syncs with Lotus Notes out-of-the-box, and
requires no third-party adapter software to do that.

Hope this helps.

--
spam delenda est
Anonymous
July 6, 2005 1:55:47 PM

Archived from groups: alt.cellular.ericsson (More info?)

Hi all,

I have to second what John told us. The software provided with my Sony
Ericsson T630 mobile phone is not able to finish installation
successfully, nor able to remove itself which I find particulalry
annoying. My notebook runs XP SP2 as John's machine does. Removing SP2
is clearly not an option. Overall, this is ridiculous. I've been
screwed up badly by Motorla with similar issue some years ago, when
they misleaded me about their softwares compatibility with Windows 98.
It has supported only 98 SE, but that turned out after I had purchased
the phone. I promised not to buy Motorola ever again, and it seems this
is the case with SE. I wonder how many brands I will have to turn my
back to.

If anyone knows, how would it be possible to use it as a GPRS modem,
may I ask to let me know: fejenagy at gmail dot com


--
Daniel Bizó
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