Internet connection issue

I have a new wireless router. It's a Westell router. My laptop has Windows Vista. When I try to connect to my new router I get a message that says "windows cannot connet to westell1722". I also have another laptop that is running Windows 7 and it is able to connect. I've contacted my internet provider and they were not able to help me. Can you?
Margaret
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  1. I assume you are using the correct password when you connect?
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