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Upgraded connection speed is slower then previous speed.

Last response: in Networking
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August 13, 2012 11:49:58 PM

I just upgraded my internet plan over the phone from 10mbps to 20mbps + WiFi. Now my connection speed is slower then it was before. Can anyone help me?

PS: I wasn't sure which section to put this in so I'm sorry if this isn't the correct category/sub-category.
August 14, 2012 1:00:42 PM

I'd contact your ISP. It's most likely a configuration problem on their end anyhow. If you are using cable, the cable company pushes your modem configuration down to the modem. It's not something we can help with.
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August 14, 2012 1:14:58 PM

If it's DSL, try changing the speed profile. Also try re-sync the line and play with the code gain settings.
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