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Upgraded connection speed is slower then previous speed.

Last response: in Networking
August 13, 2012 11:49:58 PM

I just upgraded my internet plan over the phone from 10mbps to 20mbps + WiFi. Now my connection speed is slower then it was before. Can anyone help me?

PS: I wasn't sure which section to put this in so I'm sorry if this isn't the correct category/sub-category.
August 14, 2012 1:00:42 PM

I'd contact your ISP. It's most likely a configuration problem on their end anyhow. If you are using cable, the cable company pushes your modem configuration down to the modem. It's not something we can help with.
August 14, 2012 1:14:58 PM

If it's DSL, try changing the speed profile. Also try re-sync the line and play with the code gain settings.