Upgraded connection speed is slower then previous speed.

I just upgraded my internet plan over the phone from 10mbps to 20mbps + WiFi. Now my connection speed is slower then it was before. Can anyone help me?

PS: I wasn't sure which section to put this in so I'm sorry if this isn't the correct category/sub-category.
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More about upgraded connection speed slower previous speed
  1. I'd contact your ISP. It's most likely a configuration problem on their end anyhow. If you are using cable, the cable company pushes your modem configuration down to the modem. It's not something we can help with.
  2. If it's DSL, try changing the speed profile. Also try re-sync the line and play with the code gain settings.
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