Sign in with
Sign up | Sign in
Your question

No connection via Ethernet Cable

Last response: in Networking
August 19, 2012 12:47:58 AM

So I am trying to connect my desktop to my router via an Ethernet cable. When I plug the cable to my PC, it won't connect to my router. However when I plugged the cable to a laptop, it worked fine. I also went to check the Broadcom NetLink Gigabit Ethernet adapter in Device Manager and it has an error that says "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)" Can anyone help?

Best solution

August 20, 2012 7:27:20 AM

1) Right click the Broadcom device in Device Manager and remove it (if it asks you to delete the driver software, click yes.)
2) From your laptop, go to your computer (or motherboard, if you build it) manufacturer's page and download the driver for the ethernet card.
3) Copy the downloaded EXE or ZIP file onto a flash drive or CD and then move it to your desktop
4) Run the EXE or the EXE inside the ZIP file and let it install the updated drivers.
5) Restart and provided I'm at least a little smart, it might work! If not, let me know and we'll try something else.
August 25, 2012 7:16:21 PM

Best answer selected by bogo663.