Hp Envy Stuttering Problems after full Factory Restore

[Mofomeeks]

I had my Hp Envy 14-1150ca laptop sent away to HP by futureshop for repairs. They replaced the hard drive. I now have an issue i have never had before, EVER. My audio and video stutter, online and offline. I dont understand the problem and i have up to date drivers (according to hp and windows update, hard to trust them now ) Anyways i was wondering if the community could help me with this problem? I trust you guys way more than HP

 

[lookerup]

is it possible to capture the " stutter" of the video as a screenshot or take a picture?

 

[Mofomeeks]

Well the video is not as bad as the audio,,, i think maybe the audio problem is causing the video one,,,, you know?

 

[lookerup]

this all happen after new hard drive?maybe try reinstalling the audio and graphic drives.

 

[Mofomeeks]

this all happen after new hard drive?maybe try reinstalling the audio and graphic drives.

I have already tried different drivers...

 

[dextermat]

Usually it's the mobo damaged by overheating (integrated audio device).

If you plug in earphone does it shutter ?

If it's still under warranty, take it back and hopefully resolves the problem.

Maybe for the 1st repair they say it's a hard drive problem but then maybe it was a mobo problem and changed it for a used one that had audio problem....

 

[Mofomeeks]

Usually it's the mobo damaged by overheating (integrated audio device).

If you plug in earphone does it shutter ?

If it's still under warranty, take it back and hopefully resolves the problem.

Maybe for the 1st repair they say it's a hard drive problem but then maybe it was a mobo problem and changed it for a used one that had audio problem....

Ya it stutters with headphones, and I know for sure this is my laptop they gave back because it has the same dents and such as before, I was hoping I didn't have to give it back to them... If there is this many problems shouldn't they replace it?

 

[lookerup]

you might as well replace the whole laptop. one problem fixed another one appears.

 

[Mofomeeks]

you might as well replace the whole laptop. one problem fixed another one appears.

Well I don't have the money for an entire new laptop... Will hp replace it for free because it's under warranty? Or any other deals?

 

[lookerup]

im pretty sure. As long as you have warranty, it's fine. you jus replace the laptop. You should get a new laptop once you request a replacement, and just sent the old one back.

 

[Mofomeeks]

im pretty sure. As long as you have warranty, it's fine. you jus replace the laptop. You should get a new laptop once you request a replacement, and just sent the old one back.

So all i have to ask them is to replace it? that would be awesome, and too easy WIll it actually work?

 

[lookerup]

Yeah pretty much, but it's best read their return policy.