Hey Everyone,
I am really hoping someone can help me with this because apparently my ISP can't..
I live in Canada and my ISP is called Cogeco Cable. I am running a Cable modem. I have tried running the connection through a router as well as being connected directly to the modem.
I am running a wired connection.
I seem to loose internet connection at random. Sometimes a few times a week, sometimes multiple times a day. It stays down anywhere from 8 to 10 hours, and sometimes I can get it back up and going in 30 to 45 minutes.
I get it back up by resetting the modem either by pressing the button in the back or by disconnecting the power. I wait anywhere from 10 seconds to a few minutes before I reconnect the modem, it doesn't seem to make a difference.
Sometimes the modem with continually reset itself. I can sit there watching it, it will connect stay connected for about 30 seconds, and then reset all by itself and reconnects. It has done this upwards for 5 or 6 times in a row before it gains a stable connection.
My ISP has sent 4 service people over since they installed it 3 months ago. It has never worked consistently. Tomorrow they are sending the 5th.
So far they have :
Replaced the modem
Checked and replaced some of the connections that are inside my house coming from the outside.
Set up a temporary line running straight from the cable box at the street, up the lamp post and into my house.
I have also taken the actual cable cord coming from the wall into the modem and replaced it with one that we were using for the TV that has always worked.
None of this seems to make a difference. I suspected someone had cloned my MAC address but I have check my usage and it has not gone up.
I also have my home phone service through the cable company as well. When my internet goes down, my phone goes down too. Although recently I noticed something strange. Sometimes I will have internet service, but not phone service. Is it possible my phone, or my phone line is sending feedback, or some how interfering with my internet connection?
I am very discouraged and really at a loss of what to do. I can't imagine what this 5th guy coming tomorrow is going to do differently.
Any suggestions are most appreciated. Thank you.
I am really hoping someone can help me with this because apparently my ISP can't..
I live in Canada and my ISP is called Cogeco Cable. I am running a Cable modem. I have tried running the connection through a router as well as being connected directly to the modem.
I am running a wired connection.
I seem to loose internet connection at random. Sometimes a few times a week, sometimes multiple times a day. It stays down anywhere from 8 to 10 hours, and sometimes I can get it back up and going in 30 to 45 minutes.
I get it back up by resetting the modem either by pressing the button in the back or by disconnecting the power. I wait anywhere from 10 seconds to a few minutes before I reconnect the modem, it doesn't seem to make a difference.
Sometimes the modem with continually reset itself. I can sit there watching it, it will connect stay connected for about 30 seconds, and then reset all by itself and reconnects. It has done this upwards for 5 or 6 times in a row before it gains a stable connection.
My ISP has sent 4 service people over since they installed it 3 months ago. It has never worked consistently. Tomorrow they are sending the 5th.
So far they have :
Replaced the modem
Checked and replaced some of the connections that are inside my house coming from the outside.
Set up a temporary line running straight from the cable box at the street, up the lamp post and into my house.
I have also taken the actual cable cord coming from the wall into the modem and replaced it with one that we were using for the TV that has always worked.
None of this seems to make a difference. I suspected someone had cloned my MAC address but I have check my usage and it has not gone up.
I also have my home phone service through the cable company as well. When my internet goes down, my phone goes down too. Although recently I noticed something strange. Sometimes I will have internet service, but not phone service. Is it possible my phone, or my phone line is sending feedback, or some how interfering with my internet connection?
I am very discouraged and really at a loss of what to do. I can't imagine what this 5th guy coming tomorrow is going to do differently.
Any suggestions are most appreciated. Thank you.