i've tried everything. in the beginning, i actually kept buying new hardware. Then i completely removed my hardware and was directly connected to their modem. Same problems, and ironically, they still tried to claim that its my equipment, even though none was connected. Its like twilight zone with Time Warner! I would rather get robbed by verizon then deal with them, unfortunately they are not available in the area. They always say that its not them, just to later admit that it is them. I would love it if i could install some kind of monitoring software that could catch the problem for proof.