Hey all,
Yesterday we (family and I) installed a new modem in our home. a "Motorola DOCSIS 3.0 modem". We hooked it up and registered it with our ISP. Upon installing it every computer/device on the network (both wired and wireless) worked, except mine. Only Skype was connected to the internet and working fine, while every other browser/application would give me "DNS Lookup Failure" errors.
From here I just did the old "unplug and pray" and unplugged everything (Router + modem), waited 10 seconds, and re-plugged everything back in. That seemed to work... but only for 4 hours.
4 hours later my computer just instantly disconnects from everything (battle.net, spotify, etc) EXCEPT Skype.
The router we use is the "Sonicwall TZ-105".
Things I've tried so far to solve the issue:
Manually input IP address
manually input DNS servers (both my ISP's and Google's 8.8.8.8 etc)
Unplug/re-plug modem and router
used different port on router
plug computer directly into modem
all of these things ^ haven't worked I tried calling my ISP today, and they said that I had to buy their "premium tech support package" which costs $99.99 for a tech person to come out, and $15 monthly just for the service... Which was way overpriced, and I don't want to wait a week for someone to come out and try to fix my internet.
Also, talking to the Router service currently but they are extreeeeemely slow when it comes to responding back to "cases". Calling them has been very unreliable in the past.
They most recently told me to "Check for any outbound NAT policies related to this computer i.e. created using the IP of this computer." However, they never even told me HOW to do it.
Any Ideas? Right now my computer is just a glorified skype machine, while all the other computers on the network are running better than ever
Yesterday we (family and I) installed a new modem in our home. a "Motorola DOCSIS 3.0 modem". We hooked it up and registered it with our ISP. Upon installing it every computer/device on the network (both wired and wireless) worked, except mine. Only Skype was connected to the internet and working fine, while every other browser/application would give me "DNS Lookup Failure" errors.
From here I just did the old "unplug and pray" and unplugged everything (Router + modem), waited 10 seconds, and re-plugged everything back in. That seemed to work... but only for 4 hours.
4 hours later my computer just instantly disconnects from everything (battle.net, spotify, etc) EXCEPT Skype.
The router we use is the "Sonicwall TZ-105".
Things I've tried so far to solve the issue:
Manually input IP address
manually input DNS servers (both my ISP's and Google's 8.8.8.8 etc)
Unplug/re-plug modem and router
used different port on router
plug computer directly into modem
all of these things ^ haven't worked I tried calling my ISP today, and they said that I had to buy their "premium tech support package" which costs $99.99 for a tech person to come out, and $15 monthly just for the service... Which was way overpriced, and I don't want to wait a week for someone to come out and try to fix my internet.
Also, talking to the Router service currently but they are extreeeeemely slow when it comes to responding back to "cases". Calling them has been very unreliable in the past.
They most recently told me to "Check for any outbound NAT policies related to this computer i.e. created using the IP of this computer." However, they never even told me HOW to do it.
Any Ideas? Right now my computer is just a glorified skype machine, while all the other computers on the network are running better than ever