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Connected to Wireless network but not able to connect to internet

Last response: in Wireless Networking
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August 27, 2012 2:41:39 PM

Hello,
I have a home ADSL2 Modem Router. I have 3 computers connected to this wireless network and also with Internet access. However, I have 1 notebook connected to the wireless network but saying No Internet access.
August 27, 2012 3:05:46 PM

Also all the PC and notebooks are running Windows 7.
The ADSL2+ modem router is Netgear DGN3500.
The modem router is surely connected to internet successfully as other PC/notebook connected to the wireless network are able to access the internet.

Only 1 notebook is failing. I have checked the IPv4 properties, it is same as the others. IP Address is obtained automatically.

Any suggestion is welcomed. Thanks.
m
0
l
August 27, 2012 3:37:21 PM

On the notebook having problems...

Hit Windows key + R, copy/paste the following into the box, and hit enter.

cmd /c "ipconfig /all > %tmp%\tmp.txt && start notepad %tmp%\tmp.txt"

This will open a file detailing your network configuration. Cut and paste the contents to this forum.
m
0
l
Related resources
August 28, 2012 2:30:03 AM

Hi eibgrad,

Below is ipconfig/all result:

------------------------------------------------------------------------------------------------------------------
Windows IP Configuration

Host Name . . . . . . . . . . . . : AiLianLoh-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR8131 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
Physical Address. . . . . . . . . : 00-26-22-78-98-45
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) WiFi Link 1000 BGN
Physical Address. . . . . . . . . : 00-1E-64-3C-BD-60
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::D 410:9b8e:67e9:f3b8%10(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.7(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Tuesday, 28 August, 2012 10:11:29 AM
Lease Expires . . . . . . . . . . : Wednesday, 29 August, 2012 10:11:28 AM
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 184557156
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-A6-3F-BE-00-1E-64-3C-BD-60
DNS Servers . . . . . . . . . . . : 192.168.0.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{5AE8A96F-8786-4BCA-A9CF-905147777B30}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 18:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
-----------------------------------------------------------------------------------------------

Also when I try: Ping 192.168.0.1
I am getting:
Request timed out.

Ping statistics fpr 192.168.0.1:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)

Thanks.
m
0
l
August 28, 2012 3:04:53 AM

Looks fine. Do the same thing for one of the working computers, let's compare them.
m
0
l
August 28, 2012 1:44:15 PM

Hi eibgrad,

This is ipconfig from a working computer:

-----------------------------------------------------------------------------------------------------
Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : DW1501 Wireless-N WLAN Half-Mini Card
Physical Address. . . . . . . . . : 1C-65-9D-E1-A6-18
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::b134:6736:30d5:a694%13(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.5(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Tuesday, August 28, 2012 9:23:38 PM
Lease Expires . . . . . . . . . . : Wednesday, August 29, 2012 9:23:37 PM
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 337405341
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-88-49-6E-F0-4D-A2-C2-1A-15
DNS Servers . . . . . . . . . . . : 192.168.0.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom NetXtreme 57xx Gigabit Controller
Physical Address. . . . . . . . . : F0-4D-A2-C2-1A-15
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter VMware Network Adapter VMnet1:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : VMware Virtual Ethernet Adapter for VMnet1
Physical Address. . . . . . . . . : 00-50-56-C0-00-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::c03b:9e7e:3037:c9d8%17(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.126.1(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 302010454
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-88-49-6E-F0-4D-A2-C2-1A-15
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter VMware Network Adapter VMnet8:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : VMware Virtual Ethernet Adapter for VMnet8
Physical Address. . . . . . . . . : 00-50-56-C0-00-08
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::cdc0:1147:4ce1:3ad%18(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.145.1(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 536891478
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-88-49-6E-F0-4D-A2-C2-1A-15
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 11:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:953c:20cc:2f6a:3f57:fffa(Preferred)
Link-local IPv6 Address . . . . . : fe80::20cc:2f6a:3f57:fffa%11(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
-------------------------------------------------------------------------------------------------------

The Ping to 192.168.0.1 is OK.

Pinging 192.168.0.1 with 32 bytes of data:
Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
Reply from 192.168.0.1: bytes=32 time=3ms TTL=64
Reply from 192.168.0.1: bytes=32 time=1ms TTL=64

Ping statistics for 192.168.0.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 3ms, Average = 1ms

Thanks.
m
0
l
August 28, 2012 2:20:22 PM

That looks fine too. Both are using the same network settings (gateway IP, dns server, etc.).

Anything else unusual or different about that troublesome laptop? Third party firewalls (Norton, McAfee, etc.)? Is this only a recent problem w/ the laptop, or has it never worked on this network? What is you connect via wire, does it now work?
m
0
l
August 28, 2012 5:52:42 PM

Try flushing all your network buffers (using Win7, you'll probably have to use an elevated/Administrative command prompt):

arp -d *
nbtstat -R
ipconfig /flushdns

... then reboot.
m
0
l
August 30, 2012 2:16:30 AM

Hi eibgrad,
This notebook was working fine till recently and I don't remember making any changes to the network configuration.
Even if connected using cable the result is the same.
It has McAfee installed, same for the other working notebooks.

I have done the below using run as administrator but still it does not work.
arp -d *
nbtstat -R
ipconfig /flushdns


Thanks.
m
0
l
August 30, 2012 3:27:13 AM

Try a system restore, esp. if there's one dating back to when you knew it was working. Maybe some recent change messed it up.
m
0
l
August 30, 2012 3:33:22 AM

I forgot to mention 1 thing.
When I start up in Safe mode with networking, it would be able to connect to the internet.
m
0
l
August 30, 2012 3:57:03 AM

All the more reason to consider a system restore.
m
0
l
September 1, 2012 4:36:07 PM

It works after Mcafee is uninstalled.
And after that I received an email from Mcafee saying that its recent update may cause connecting to Internet Failed... :o 
What the.....
m
0
l
September 1, 2012 6:44:01 PM

That's why I said do a system restore. It was likely something recently installed (even an update) caused this sudden change.
m
0
l
!