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Hotmail: 'The connection was reset'

Last response: in Networking
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October 9, 2012 6:36:04 PM

Hi,

I'm having a lot of trouble with a hotmail account from one of my family members. Since 2 days back she cannot login to her hotmail account anymore, whenever she does it starts loading the page and then jumps to the follow in error:

-----

The connection was reset


The connection to the server was reset while the page was loading.

The site could be temporarily unavailable or too busy. Try again in a few moments.
If you are unable to load any pages, check your computer's network connection.
If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.

-----

Here's a few weird things about this problem:

- She CAN login to Windows Live Messenger without any problems
- I CAN login into ANY other hotmail account without any problems on the same computer
- I tried loggin in to her account on serveral different computers (same network), all the same problem
- Even when i try to login using my phone's 3G the same problem occurs

Here's what i tried:

- I checked her computers DNS settings, everything seems fine there
- I tried with both latest versions of Firefox and Internet Explorer
- I removed all history from both browsers (cookies, cache etc)
- As mentioned above i tried loggin in with my phone on 3G
- I checked possible firewall and antivirus settings blocking something, nothing there
- Googled the problem but can't find anything specific, just the same error for other problems

Can anyone help me out please..? I really don't know what to do next.
October 9, 2012 7:19:05 PM

Here's an other weird fact i just came accross... I just added her account to my e-mail client (Mozilla Thunderbird) and i can receive her e-mail without any problems there and even send e-mails without any problems.

What the hell...?
October 9, 2012 10:31:34 PM

Unfortunately I don't have a solution to your problem but I have the same problem!

A family member cannot access their hotmail and they get the same error message "The connection was reset..."

Tried using different browsers, same problem.

However, on the same connection, I can access my hotmail fine. All other websites work fine so there's nothing wrong with the connection.
October 10, 2012 6:13:53 PM

Hi,

Thanks for your reply.

I don't know why but somehow she can login normal again. I really don't know why it suddenly works again, i guess either something with hotmail or adding her account to my e-mail client and downloading all her e-mail fixed it.

I hope is also works for you again!

If you have any questions just ask here or PM.

fireice said:
Unfortunately I don't have a solution to your problem but I have the same problem!

A family member cannot access their hotmail and they get the same error message "The connection was reset..."

Tried using different browsers, same problem.

However, on the same connection, I can access my hotmail fine. All other websites work fine so there's nothing wrong with the connection.

!