Killer 1202 wireless card not connectig to wifi*

hey guys i just got a sager notebook for college and i just received it. i just opened it out of the box and was unable to connect to wifi. My other computer and iphone are working fine on it. I called the it people and they were stumped and not able to help. My wifi shows up i am just not able to connect to my internet. ive tried to download drivers and reinstall them. Need help and suggestions!
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More about killer 1202 wireless card connectig wifi
  1. for testing purposes can you connect when the wifi security is disabled?

    is MAC address filtering enabled on the router?
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