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Computer frozen at start up screen

Last response: in Windows 7
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May 5, 2012 10:51:59 PM

I have a windows 7 advent laptop. When I turn my laptop on, it works and comes up with the option either to "launch startup repair" or "start windows normally". Whichever one I select, the same thing happens. It goes to the blue screen as normal where I would select my user but that option doesn't come up. It's just the blue screen. I have tried rebooting it, and waiting for it to load for over 10minutes but it doesn't change from that screen. The cursor still works but no keys work on it and there is nothing to click. Please help.
May 7, 2012 7:54:45 PM

Two things to try, press F8 before that screen appears, try booting in SAFE mode, see if that works. 2nd, Restore windows to the last known good state. If neither work you can try a repair install.
May 7, 2012 10:18:53 PM

This topic has been moved from the section Windows XP to section Windows 7 by Proximon
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