Acer windows 7 laptop recovery from security lock out

My acer laptop using windows 7 will not startup. When I start laptop it start running. While window black screen is running a blur box window comes up stating harddisk scurity in this screen it state it is locked. The only way to get out of this screen is to hit esc the only thing working is the F2 I can use this change settings what ever. However, none of the F12 recovery will complete. (oh, do not buy acer unless you are a tech. Because acer does not help. All they want is for you to send it in and then all they do is reset it back to factory settings making you losse everything. I have had mine sent in three time and all three time thet rest to factory)
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  1. "While window black screen is running a blur box window comes up stating harddisk scurity in this screen it state it is locked"
    its asking your for a hard drive password

    We cant help you resetting a password. Talk to your family maybe someone was tinkering with it and they set a hard drive password in the BIOS.
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