Good customer service from Audio-Technica

Archived from groups: rec.audio.pro (More info?)

Hal Laurent wrote:
> Just thought I'd report a good customer service story.
>
> The elastic on one of my AT8410a shock mounts went bad, so
> I emailed Audio-Technica to inquire about purchasing a replacement
> elastic. I got a reply saying "send us your address and we'll put
> one in the mail for free". I did so, and got the replacement in
> today's mail.

I love Neumann, but they need to take note of this excellent customer
service. (In my cheap opinion, their U87 bands are over priced.)

Archived from groups: rec.audio.pro (More info?)

My experience has been great as well. They not only repaired an AT4047 for
free when it failed just the far side of warranty and sent bands for the
shockmount, they also actually re-elasticed the entire shockmount when it
went south a year later. All promptly, smilingly, and for free. It's the
best company I ever dealt with, hands down.

"John Washburn" <johnwashburn99@nyc.rr.com> wrote in message
news:TbWad.162560$4h7.29581849@twister.nyc.rr.com...
>
> "Hal Laurent" wrote:
> > Just thought I'd report a good customer service story.
> >
> > The elastic on one of my AT8410a shock mounts went bad, so
> > I emailed Audio-Technica to inquire about purchasing a replacement
> > elastic. I got a reply saying "send us your address and we'll put
> > one in the mail for free". I did so, and got the replacement in
> > today's mail.
>
> They did that w/ me too, though the envelope they sent had about five
> elastic bands. Really stand up of them.
>
> I wonder where I put the envelope with the back-up bands? Hmmm.
>
> -jw
>
>

Archived from groups: rec.audio.pro (More info?)

> "Hal Laurent" wrote:
> > Just thought I'd report a good customer service story.
> >
> > The elastic on one of my AT8410a shock mounts went bad, so
> > I emailed Audio-Technica to inquire about purchasing a replacement
> > elastic. I got a reply saying "send us your address and we'll put
> > one in the mail for free". I did so, and got the replacement in
> > today's mail.
>
> They did that w/ me too, though the envelope they sent had about five
> elastic bands. Really stand up of them.
>
> I wonder where I put the envelope with the back-up bands? Hmmm.

I'll 3rd and 4th this, I triped over the stand holding my 4047sv sending it to
the floor (it stoped working all together), it was almost 6 months out of
warranty. I first called them to ask if it could be fixed or would It be
cheeper to just buy a new one. The sales man said to send it to them and they
would fix it, after about 2 weeks or so it was back to me at no charge.

AT rocks!!