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AT&T hicup in line is shutting down my internet, what can I do?

Tags:
  • LAN
  • Internet
  • Routers
  • Internet Service Providers
  • Modem
  • At&T
  • Networking
Last response: in Networking
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November 7, 2012 8:39:19 PM

Hi all,
My only ISP option where I am as AT&T DSL at 6m, but only get 4.8m.
Anyway, my problem is, about 3-4 times a week it seems that there is a hicup in the line and the internet completely fails and the only way for the network to regain access to the internet is to reset the modem and router. Then it will work fine again.

Is there something I can do to fix this with my current modem/router setup? Or is there another special type of modem router that auto-reconnects/resets when it sees there is no internet?

Current DSL Modem: Netopia 2241M I have this modem set to Bridge Mode so that the Router has full control because I need some open ports for IP cameras.

Current Router: Trendnet tew 652brp I thought maybe it was this router, so I changed it out with another 652, and still the same problem.

I've got 5 IP cameras and 2 Win7 PC's on the network.

Thanks all for the help!

More about : hicup line shutting internet

November 7, 2012 8:44:47 PM

Does the sync light on the modem go out (or red) when this happens? If so there's nothing you yourself can do as it's a provider problem.
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November 7, 2012 8:50:08 PM

I dont think so, but i'm not sure... I usually dont know about the problem until a few minutes later and by then everything is blinking just fine... just can't get online with resetting them both.
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November 14, 2012 11:23:44 AM

ok, the sync light does not go out.... and all i have to do is unplug the router and plug it back in. It gets it's new ip and everything is fine again.
What is going on?
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November 14, 2012 12:23:03 PM

If resetting the router is the only thing you have to to then I'd suspect dodgy firmware in the router at this point. Only way to test is to replace with a completely different make/model (Netgear, Linksys, D-Link, etc.)
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November 14, 2012 4:59:34 PM

Test this with only the modem, bypass the router, will tell you exactly where the connection if failing. Don't worry about the speed much, it's probably 6 meg at ideal settings, no noise in the lines, good filters and not too far away from the central station. Unless you have all three in ideal shape, you won't get the max rated speed.
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