Best way to excercise Moto warrenty to exorcise HS801 ??

Archived from groups: alt.cellular.motorola (More info?)

By experience can anyone here say what is the best way to exercise Moto
warranty to fix an HS801?

I purchased a HS801 mail order. It appears to charge for 15-30 minutes,
then light goes out. Left it on charger over night - 6 hours - anyway.

Attempts to pair with V600 or even turn it on all fail. It was "charged"
with Moto charger supplied, male plug correctly connected.

So I conclude "it does not work".
I want it fixed or replaced.
Warranty document does NOT say how to exercise the warranty!
Returning it to the mail order house is too complicated.

So do I go to a store?
Try to find a phone number to call?

Pray??

TIA for any advice.

M Marsh

Archived from groups: alt.cellular.motorola (More info?)

Larry Kilgallen wrote:
> In article <41a9ea4d_4@news3.prserv.net>, gw <mmars02@attglobal.net> writes:
>
>
>>I purchased a HS801 mail order.
>
>
>>So I conclude "it does not work".
>>I want it fixed or replaced.
>>Warranty document does NOT say how to exercise the warranty!
>>Returning it to the mail order house is too complicated.
>
>
> In legal terms, however, any contract you have is with the seller.

If one reads the document, "MOTOROLA Limited Warranty for Accessories",
you will find a stipulation - "Motorola warrants ...".
So they have a contract with me.

This is not to say the seller has no contract with me. The seller is
bound to sell a functional accessory. I.E. it must perform the basic
functions or our deal (contract) is violated.

I hold that it is my option to seek enforcement of either "contract" -
my choice which.

My post was to determine which route has proven most efficient for others.

M Marsh

Archived from groups: alt.cellular.motorola (More info?)

Instead of exercising all of your "legalese" why dont you just contact
Motorola Customer Service and ask them what is the procedure for a warranty
claim on an accs? I am willing to bet that your not he first person with a
defective accs that cant or wont return it to the original seller. ( I do
smell maybe an Ebay deal here, in which I bet they wont cover it becuase not
the original buyer) It never ceases to amaze me that companies spend
Millions on a web site and people dont use them. In 30 seconds I found this
link. http://commerce.motorola.com/consu [...] ct_us.html




"gw" <mmars02@attglobal.net> wrote in message
news:41a9ea4d_4@news3.prserv.net...
> By experience can anyone here say what is the best way to exercise Moto
> warranty to fix an HS801?
>
> I purchased a HS801 mail order. It appears to charge for 15-30 minutes,
> then light goes out. Left it on charger over night - 6 hours - anyway.
>
> Attempts to pair with V600 or even turn it on all fail. It was "charged"
> with Moto charger supplied, male plug correctly connected.
>
> So I conclude "it does not work".
> I want it fixed or replaced.
> Warranty document does NOT say how to exercise the warranty!
> Returning it to the mail order house is too complicated.
>
> So do I go to a store?
> Try to find a phone number to call?
>
> Pray??
>
> TIA for any advice.
>
> M Marsh

Archived from groups: alt.cellular.motorola (More info?)

Replacement on way from Motorola after visiting every help desk onshore
and off.

So Moto honors the warranty.

THX for comments...


gw wrote:
> By experience can anyone here say what is the best way to exercise Moto
> warranty to fix an HS801?
>
> I purchased a HS801 mail order. It appears to charge for 15-30 minutes,
> then light goes out. Left it on charger over night - 6 hours - anyway.
>
> Attempts to pair with V600 or even turn it on all fail. It was "charged"
> with Moto charger supplied, male plug correctly connected.
>
> So I conclude "it does not work".
> I want it fixed or replaced.
> Warranty document does NOT say how to exercise the warranty!
> Returning it to the mail order house is too complicated.
>
> So do I go to a store?
> Try to find a phone number to call?
>
> Pray??
>
> TIA for any advice.
>
> M Marsh